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“The Alpina hotel loves its guests.”
Review of Hotel Alpina

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Hotel Alpina
Ranked #1 of 15 Hotels in Klosters
Certificate of Excellence
Reviewed 22 February 2014

Everything at the hotel is as it should be, location, room, food, decor, cleanliness, etc. all the boxes are checked. The service is exceptional though. It is the rare mix of the utmost serious professionalism while remaining entirely warm and friendly. Bravo!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Henry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 - 52 of 183 reviews

Reviewed 15 February 2014

We stayed for five nights and had great service from the evening we checked in to the very early morning when we left. The front desk staff was always helpful. They made dining reservations for us, got us lift passes, booked taxis... We loved the location directly across from the train station and the Gotschna cable car. It was not only super convenient for skiing but also for walking to restaurants and shopping around town. Breakfast which is included in the rate offered a huge selection and was delicious. The waitress from Columbia was very nice and provided great service. She noticed I drank a lot of water so started putting a carafe on our table every morning. The restaurant in the hotel was also excellent. The room was extremely comfortable and had tons of drawer and closet space which is especially important when you have all your ski paraphernalia. We will stay here again when we go back to Klosters.

Stayed: January 2014, travelled on business
Thank LCD979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

The Alpina is defined by its friendly, competent, loyal staff. They were always helpful and happy. Everything was handled with supreme efficiency. It felt like a home away from home after the first hour of being there, helped by a personalized news letter (using your family name) at breakfast every morning with weather update an a short introduction / write up on one of the staff members and the day's lunch menu etc. In short excellent excellent service.

Very nice rooms! We had interconnecting rooms on the fifth floor. A fantastic option with our 2 kids. There was good wifi but NOTE: you have to ask for 1 password per device otherwise it fails. The deco in the rooms was Alpine wood chic. The bathrooms modern and functional complete with hair dryer, toweling robes, slippers and a weighing scale (although ours didn't work). Plenty of cupboard space, large balconies, comfortable beds. Our room was on the side of the hotel with a very pleasant view of neighboring houses and the mountains beyond.
Housekeeping was poor in that they didn't replace the shower gel and shampoo etc so we ran out at in opportune times. They filled the hot water bottles and put them in the beds on the first night and then not again the whole trip bar the one night my daughter wrote them a little note asking them to do so because she'd found it such a treat. They seemed very rushed in the evening turndown service. They also didn't check and replace the tea/ coffee in the rooms so we ran out of the regular tea and were only left with vanilla rooibos etc. However I'm sure if we asked it would have been seen to quickly.

I particularly liked the large lobby with seating areas, fire and bar. Lutz, the Barman was a wonderful host making our stay all the better. He remembered what we liked to drink and made great recommendations. There is also outdoor seating with heaters and animal skin covers on the benches. Lutz was also kind enough to offer a very warm Swiss Army blanket. Only downside is the view of the station, otherwise a lovely place for an après ski drink.

The ski room was large with easy access out a side door and a short walk to the bus/train/gondola.
The pool is large and well maintained and does not have the indoor chlorine smell. Its large enough for exercise and for the kids to play. Also large enough for more than a few people to use at once and not feel over crowded.

It was good to have a restaurant on the premises but even the more casual of their restaurants was very expensive- although all restaurants in klosters seemed about the same price. CHF22 for a small soup, CHF45-50 for mains. I saw people eating in the bar/lobby too. I don't know if that was the same menu as the restaurant, but it was a comfortable, friendly, more casual option.

Breakfast is served in a room on the first floor and is quite good and certainly substantial. There is also tea in the library/lounge on the first floor.

Stayed: January 2014, travelled with family
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

I was visiting friends in Klosters and I needed a massage....It was hard to find and finally I booked one to Hotel Alpina!!!The lady that did the massage was very very good ,she only spoke Swiss but she was fantastic.,The place where you had the massage was a huge room with no place to change,you had to get undressed right after you entered,behind the door,no curtain,no para an,no bathroom no nothing!!!!,The room was huge ,I counted 15 lights ,you felt like you where going to pass a class checking your cellulite!!!No matter how good the masseuse was ther was no way that anyone would relax in that place???The lights were never turned off....Music you could hardly listen....And before you entered the room you had to wait in the hotels corridor,amongst the rooms !!!!!!Finally, I had to pay in Swiss money which I didn't have,I only had euros and credit card...I had to pay the lady directly..I asked if I could pay the reception ,because that's where I booked my appointment, and the answer was no again.So I had to walk all the way to the train station, to exchange money,and go back to pay!!!!!What a great service!!!!The reception is intolerant !

  • Stayed: January 2014, travelled solo
    • Service
Thank Vicky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

My son and I recently travelled to Klosters for a few days skiing where we stayed at the Hotel Alpina, a lovely hotel inside and out, situated closely to both the train/ bus station and the main gondola/ cable car up to the ski area of Klosters.

Location

We were pleasantly surprised to find the hotel only 50 metres from the train station, as we had travelled from Zurich airport with the Swiss train system (Swiss Train (SBB)) effortlessly, going from Zurich to Landquart, where we switched for a train direct to Klosters. Easy, and a great convenience for anybody travelling in a similar fashion. The main gondola is behind the train station if viewed from the hotel, which is accessed by going under the train station through a tunnel. Therefore the hotel is very well located, with the gondola and train station both under 2 minutes away.

Initial Impressions

Upon arrival we were pleasantly greeted by a very nice receptionist, who required nothing from us but simply introduced herself, explained a few notable things such as breakfast times, and took us to our room. Again it was very simple, which leads to a pleasant initial experience.
Upon arrival at the room initial impressions were again positive with a plaque by our door greeting us, a nice touch indeed. The room itself was good, with a spacious room combined with a similarly roomy bathroom. We had a balcony, which we didn't use, that looked out towards the aforementioned station and gondola. There was a desk, a couple of comfy chairs and a large bed. It also offered plenty of storage space, handy for all the ski equipment. Surprisingly the TV was actually decent and usable, something not common in most swiss hotels.

Dining

Breakfast is nice if not spectacular, with all the basic options offered in a simple buffet, and further options for various types of eggs from the kitchen as well as tea, coffee etc. Every morning you receive a leaflet with information such as the weather and ideas for the evening, again a nice touch.
In terms of other meals at the hotel we ate dinner once in the restaurant. The food is very good, but not extraordinary, which it might be considering the price. Of all our meals, including one at a beautiful and expensive restaurant down the road, it was certainly our most expensive, and we couldn't see ourselves eating there more than the single time we did, because of price and the fact that the menu seemed to be the same every evening. One memorable thing at the restaurant was the cheese trolley, a hard piece of equipment to find these days, and it offered various local and other cheeses which ended the good food on a brilliant note.
One restaurant down the road, called the Chesa Grischuna, was recommended to us by our reception, offering similar dining to that of the hotel. This is worth checking out if you are bored of the hotel menu, especially due to the Capuns they offer, but it is also expensive and similar.
There is another restaurant, named Hohwald, which the hotel is linked to that is located at the bottom of the nearby mountains, in the area of Klosters-Monbiel, a three minute drive by free hotel transfer, here offering nice food in a cosy hut-style room with an open fireplace displaying various meats being grilled. It's pleasant although quite similar in menu and style to the restaurant in the actual hotel. If you have a free evening it is certainly a good option, but not essential to your stay.
One place of note is the Rustico Fondue house, offering fondues in the village about 5 minutes away by foot. It is the one of the few places to have offer fondue apparently, and it was a good one at that. It is a classic, swiss style house with few tables offering Capuns and fondue, combining to make a cosy, enjoyable evening. We can agree that this was probably a great place to visit on an evening.
A nice seemingly new bar after dinner is the Mountain Lounge Bar, which is next to the cable car, opposite the hotel. It has a good energy, and in high season could be a good party spot into the night. Again this is an essential spot to check out.
Hotel features- internet, sauna etc.
The hotel offers internet, which is actually blazingly fast, however the way it offers it is annoying and cumbersome. One requires a receipt with a username and code to connect, and eventually we began to see errors such as ticket limit exceeded or user limit surpassed. It nearly drove us mad! To further annoy us our room was in a troublesome area for the wifi, with our devices not connecting to the signal, and the reception did say there were persisting problems in our area which were yet to be solved. We were notified that the problem was being fixed at the weekend, however we would be gone by then, so that was no use. For such a nice hotel this was a certain let down. It would have been better to be alerted to the issue and not end up spending a day with weird, frustrating issues.
The hotel facilities are good, with a spacious sauna, average size pool and showers etc. These were nice features to have, especially after a hard day skiing.
The Ski Room is very useful, with some mechanism allowing skis to hang and dry and and probes which dried your boots with hot air. From the room you could easily walk straight out onto the road and over to the cable car.
The massages are also decent, and worth checking out if you like that sort of thing.
Navigating around the hotel is quite tricky, especially to begin with, due to the various lifts and long hallways. Our room was in a different part to the breakfast area etc. so we had to go in a lift, walk along a hallway, and then go in another lift to get to the bar and reception. All a bit confusing, probably the result of renovation, and cumbersome after a couple of days.

Skiing

The skiing itself is vastly improved to when I visited 20 odd years ago, with better lifts and much better slopes. There are some fantastic slopes, with one in particular lasting about thirty minutes from the top down to the town, about 12 km in total. On a clear day, it is a pleasure to ski down, with steep straights mixed perfectly with sharp turns and narrow bits through the trees. You can ski down to the village, coming out just by a cosy bar which is perfect at the end of the day. After crossing a bridge you come out by the gondola, two minutes from the hotel. The only down side of the skiing is the occasional T-bar lift, which in this modern age should be replaced with covered chair lifts, especially considering how long the T-bar lifts actually are. The other slight annoyance is the cable car which is required to get to the slopes at the start of the day, because you have to wait for it to fill up, and it would be easier to have a constant running gondola lift. Apart from that we were very impressed with the skiing, which caters for both beginners to pros.

Dining on the pistes

There are various restaurants and bars, however we visited only one which was nice, called Skihütte Gruobenalp, offering a huge range of food. The Käiser Spatzel is much recommended. It is connected to Joe's Outdoor Bar, which is a great location/ meeting point for a drink, situated by a chair lift.

Conclusion

Overall we were very impressed with our stay, with no stress getting to the hotel, a spacious, well-fitted room and good dining in the area. The skiing is also impressive, with some impressive runs, albeit with slightly out-dated lifts in some areas. We recommend both the hotel, especially if coming via the Swiss train system, and also the resort as a whole.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Toolbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Hotel Alpina is just opposite the railway station. We came from Helsingi to Zurich and very easily by train to Alpina. And very important is easy access to the ski lifts and nearby shops. The staff of Alpina is very friendly and helpful - especially the bartender. His humor is great! The restaurant is top class. I can recommend to take half-board. Food is tasty and elegant.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Jaana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

We stayed overnight in July this year - the hotel is in a fantastic location. The hotel room was spacious and spotless.

Very friendly hotel staff.

Breakfast was superb.

All in all very good value for money - would not hesitate to stay here again!

Shame we didn't use the pool!

  • Stayed: July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank Mopsagogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Alpina

Address: Bahnhofstrasse 1 | 7250 Klosters, Klosters 7250, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Graubunden > Klosters
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Klosters
#1 Spa Hotel in Klosters
#3 Romantic Hotel in Klosters
#3 Family Hotel in Klosters
Price Range: £174 - £882 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Alpina 4*
Number of rooms: 58
Official Description (provided by the hotel):
A warm welcome "bin unsch"! Holiday at the hotel Alpina - means pure pleasure at your home on time! Hiking over mountains and meadows or exploring by bike, romping in the powder snow and skiing 320 kilometres of slopes, breathing clear Grisons mountain air and simply let your soul, enjoying the view and broaden your horizon. Additionally enjoy finest culinary, hospitality for joy, cosy rooms, a wonderful spa with sauna and indoor pool and more and more... Are you looking for pleasure? We look forward to you! Rato Conzett & the Alpina team ... more   less 
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Also Known As:
Alpina Hotel Klosters

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