We had one night at the Grand hotel du Lac at the end of May 2014 and having read the book the Hotel du Lac I was so looking forward to our stay. It started of very well with designated parking and a lovely member of staff to greet us. This was followed by a tour of the hotel and the facilities. We had booked afternoon tea in advance of our stay and this is when things started to go wrong, we booked for 5.30pm on the terrace, however, the waiter did not seem to know what he was doing, we asked for Earl Grey tea and instead received something resembling ginger and lemon, he continued to disappear and appear but nothing else happened. Half an hour later the tea cold, a waitress came over to again ask what we wanted, we again explained we had pre booked afternoon tea, she then disappeared, by now it was 6pm so we left and went to reception to complain and then went out to dine. The overall experience was not that of a 5 star hotel, the pool was closed, the service dreadful. The hotel itself was comfortable and relaxed, our room was comfortable and attractive, but I was so disappointed with the whole experience. When we checked out we received an apology for the poor service and were told they had deducted the afternoon tea from the bill! It had so much promise on our arrival but did not live up to our expectations. Will not be going back
- Official Description (provided by the hotel):
- Welcome to the Hotel du Lac in Vevey, Switzerland. Since its establishment in 1868 the hotel offers a superb location where charm and elegance are blended with modern day comforts. These elements are perfectly suited to the experienced traveller. True to world renowned Swiss hospitality, the hotel staff treats all of the guests to an intimate and pampered environment where an attentive service makes you feel unique and special. ... more less
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- Also Known As:
- Grand Hotel Vevey