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“Attention to detail; grand customer service”
5 of 5 bubbles Review of Hotel Engadinerhof

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Hotel Engadinerhof
Ranked #20 of 21 Hotels in Pontresina
NE USA
Level Contributor
326 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“Attention to detail; grand customer service”
5 of 5 bubbles Reviewed 12 September 2013

I highly recommend the Hotel Engadinerhof experience. Our 2 night stay was a wonderful introduction to the Engadine area. The people staying here, were mostly repeat customers who have been coming for years. The building has great history and I like the character of the rooms. We had a room facing the back and it was quiet at night. Clients are usually out enjoying the Engadine area mountains and hiking trails, so there never was a crowded or noisy moment.

Public rooms for card playing, visiting, shared drinks, abound - so intimate gatherings take place both indoor & out. Staff helps in planning activities and our option included a 'pass' which covered transportation lift fees to nearby sites.

The meal plan is an excellent option, as the breakfast buffet is a fine spread and dinner options (4 course) are top quality. They offer a nice selection of wine and you are able to keep the bottles for the next dinner, which is a nice feature.

Whether the owner (Herr Hissung) or any employee - everyone is attentive to the details and effort it takes to provide quality customer experience. I complimented Herr Hissung that it was a symphony of customer service. I respect the work it takes to provide this level of service and Engadinerhof provides A+ everything. You are truly a guest when you stay here.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThePBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 reviews from our community

Traveller rating
    25
    12
    2
    1
    3
See reviews for
9
21
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Zurich, Switzerland
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 12 September 2013

06. - 13. July 2013. This is a place to feel at home, really at home ! Bertram Hissung, the co-owner, has put his heart and that of his family into it. There were no negative aspects at all starting from the price (all transport up to the mountains were included), the location, the staff, the food (Mövenpick ice-cream and sensational pizza etc.), a guided tour through the hotel inclusive history and drinks in the wine-cellar, then there is the extensive and cosy library, the excellent chef de service etc., etc.
I can only repeat myself by saying: Go, see and enjoy this place - you will never forget it !

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stelzerpeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
milano
Level Contributor
693 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 bubbles Reviewed 20 July 2013 via mobile

Great pizza, amazing and i tried it even last summer so we came back. This time my hobby ordered tartare and he loved it. It was a very good meat, fresh, and well done. We always find The place very good and tables outside are nice and cosy. Even a wonderful view....

Stayed July 2013, travelled as a couple
Helpful?
Thank vivimero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 11 December 2012

This hotel has strange policies. If you reserve it for 2 nights, as I did, you get the answer that they don't book less than 3 nights. Otherwise it is too much administrative hazzle. I only want to stay one day in Pontresina. I was welcome if I booked another extra night. My room could be left empty for 150 euro a night. So I conclude: don't accect these policies. Boycot this Hotel as I did. I went to hotel Station. They were very friendly

Room Tip: don't book here
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jmdeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
296 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed 28 October 2012

We had a great 3-night stay at the Hotel Engadinerhof. There are many great things about staying at this hotel but one of the best is the staff--everyone was very attentive including the owner. Herr Hissung made sure to welcome each guest personally. We found that it was to our advantage to purchase the half-board as the meals were excellent and we didn't find many other dining options in Pontresina. Eating dinner in the large convivial dining hall each evening was very enjoyable--especially the Thursday buffet! Other evenings a 4-course dinner is served--guests chose between two options.

There are several comfortable lounge areas including a library that are great places to read and relax. Some guests gathered in the evening after dinner to play cards or games. The hotel had the feel of an old-fashioned high-service resort hotel. Many guests were return visitors who had visited this hotel annually for many years.

Another perk was the free public transportation pass for the Upper Engadine region. For a future visit, we'd consider one of the 7-night stay packages as there are many hiking trails nearby! Can hardly wait to visit again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marsle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Engadinerhof

Property: Hotel Engadinerhof
Address: Via Maistra 203, Pontresina 7504, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Ski-In / Ski-Out Suites
Hotel Style:
Ranked #20 of 21 Hotels in Pontresina
Price Range (Based on Average Rates): ££
Number of rooms: 85
Reservation Options:
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