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“Super hotel with small children!”
Review of Hotel Saratz

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Hotel Saratz
Ranked #2 of 21 Hotels in Pontresina
Certificate of Excellence
GreenLeadersGold level
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Super hotel with small children!”
Reviewed 9 June 2014

We only stayed 1 night with 2 small children but all of us loved it. The hotel park was great, with the spacious playground as well as a nice small hike. We loved the swimming pool, the food, the bar, the view, the spacious room and very friendly staff. Would definitely go again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Esther V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 13 June 2014
Dear Esther,

Thank you very much for your feedback.

We are very happy to hear, that you have liked our Hotel so much.

We hope to welcome you soon again at the Saratz!

Best Regards

Thierry Geiger, General Manager
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
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English first
Hod HaSharon, Israel
Level Contributor
281 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 13 March 2014

We returned to the Saratz after our great vacation last year. We were upgraded to a south-facing corner room, which made our vacation even more enjoyable. The Saratz is definitely an amazing hotel - the rooms, the service, and the views from the south-facing rooms. Breakfast was very good, and when we had to leave before breakfast was served they prepared a special breakfast for us. Being just ten minutes by car from the Corviglia skiing area (at Celerina), the Saratz is highly recommended for skiing in the St. Moritz area.

Room Tip: The south-facing rooms have amazing views (especially the south-facing corner rooms)
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank avipiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 16 March 2014
Thank you very much for your review!
We are very glad to hear, that you have enjoyed your holiday here at the Saratz.
Thank you also for posting the pictures, which are very nice.
We hope to welcome you soon again at the Saratz.
Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich
Level Contributor
135 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 24 January 2014

It's been a long time since my last visit at the Saratz in Pontresina. Lately we decided to spend the weekend there, as we heard there was a lot of snow. And in fact we found the real winter wonderland...as you see it always in postcards! We had again a wonderful room in the new wing of the hotel, and we enjoyed very much to see, that some of the staff was still there. The breakfast is still as good as the previous time. The food in the restaurant is even better, I think they changed the chef. We found all the staff very friendly and helpful. We liked also the fact that they had life music at the hotelbar, that makes the ambiance of the hall much cosier. They also have a shuttle bus to the ski resort in St. Moritz now, which is also something new I guess.
We will be back very soon, we love this place and the wonderful view. Check out our picture we made.

Room Tip: Take a room in the old part of the hotel, it is charming...with view to the glacier of course.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank Thomas_Moritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 26 January 2014
Thank you very much for your review!
We appreciate very much your comments, and are very happy to hear, that you had such a good time at the Saratz.
Our staff is always delighted to read good comments, that is the reward for the hard working.
We hope to see you soon again at the Saratz!
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kfar saba
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 August 2013

We stayed at Saratz for 3 days in August with 2 kids and it was really amazing experience for all of us.
Stayed in room 321 which has separated living room and bed room. Very large and cosy. Breakfast buffet was very rich with wide selection. Dinner was very nice as well. The pool and fitness room are well maintained and fun. But the most impressive thing in hotel Saratz in my opinion is the hotel park... It is a very big property surrounded by flowers and trees that goes along the river. It has many nice corners for children including the outdoor pool and a nice trampoline. Above all it has great view to Diavolezza glacier... The hotel staff is very professional and helpful.

Stayed August 2013, travelled with family
Helpful?
Thank liran777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 6 September 2013
Thank you very much for your review!
We are very happy to hear that you have enjoyed your stay at the Saratz. All of you team is very thankful for your comments and hoping to welcoming you again soon.
Best regards from Pontresina!
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Zürich
Level Contributor
134 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 20 August 2013

What a wonderful days we've spent at Hotel Saratz in Pontresina. We stayed at this hotel together with our child and had a great time. The hotel has been newly refurbished and is in a very good shape. We had a family room in the older part of the hotel, large, clean, spacious - we liked it a lot. The two separate doors allowed us to move around, also with our child sleeping next door.

The staff is super-friendly and super-helpful, we didn't expect that before we arrived. The food was marvellous with a large range to chose from and many varieties of food for children also.

The possibilities in Pontresina are endless, there are so many things to see and do. The hotel hands you a card that allows you free travel in the entire region and discounts on tours. Great!

We will be back for sure.

Room Tip: The older part is nicer.
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  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank cyberbob2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 22 August 2013
Thank you very much for your comments!
We are delighted to hear that you enjoyed the Saratz so much! We look forward to welcoming you again soon. We are here for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, UAE
Level Contributor
141 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 13 August 2013

We visited this time last year and second time the hotel did not disappoint. The service is impeccable, professional and friendly and it starts with the checking-in after a long drive. We were offered glasses of Prosecco on the terrace whilst they organized our luggage and the paperwork. What a great start. This time we decided to take the half-board option where you can dine around the four restaurants in the hotel. This was suitable for us as we have a six year old and Pontresina has limited places to eat (the pizzeria is good and the restaurant/wine bar on the high street was closed this time) and the food was excellent in all of the places we ate. As we are keen hikers Pontresina is a good base to visit the surrounding areas for great walks.

I let them know ahead of time that I was gluten intolerant and they made every effort at breakfast to provide me with gluten-free bread and other options which was very thoughtful.

Again a most enjoyable and memorable visit!

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank AA88Dubai_UAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 14 August 2013
Thank you very much for your review!
We are very pleased to hear that you have enjoyed your stay at the Saratz. Our staff is always happy to hear that their performance met your expectancies.
We will be pleased to welcome you again in the near future.
Best regards.
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Washington, D.C.
Level Contributor
199 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed 8 July 2013

While there are several positive features of this property they are outweighed by the horrible dining experience.

1. The primary dining venue is a large room that has the ambiance of a gymnasium-cafeteria. The room is large and sounds bounce around making for anything but a pleasant dining experience.

2. Several times this "hall" was unpleasantly warm and there was little attempt to open any of the windows.

3. There is a "gourment" restaurant section that is used as an overflow area but seems reserved for "special" guests. I asked to be seated in this area and was initially refused despite several tables being available.

4. Food service is abysmally slow. One evening it took 1.5 hours to receive two dishes.

5. This is a family resort and if you like yelling children and crying babies you might be happy. If you are looking for a more serene location then look elsewhere.

6. There is another dining venue with a strictly a la carte menu but it offers only two seatings - 6 PM and 8:30 PM.

7. The daily menu offers a variety of starters - hot and cold, soups, and main dishes. The starters are very small dishes and some of the main dishes also do not offer a substantial meal.

8. They either need to hire more help or improve the efficiency of the kitchen when the property has high occupancy levels.

There are positive aspects to this property. The rooms are adequate although the toiletries are minimal and not replaced.

There is an included mini-bar but it has two bottles of water and the remaining items are all sweetened drinks. A request for alternative non-sugar drinks was met with - we can give you more water - which in turn did not happen.

  • Stayed July 2013, travelled solo
    • Value
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    • Cleanliness
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Helpful?
5 Thank AlwaysOnTheAirplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, General Manager at Hotel Saratz, responded to this review, 12 July 2013
Dear Saratz guest,
Thank you very much for your review.
We do appreciate your remarks and will try to improve our performance.
All your matters could have been cleared while you were here, we do not understand why you communicate with us through this channel.
We do understand that you are writing from the point of view of a guest, but leaving these comments is more disctructive than constructive.
We wish you all the best, while travelling around the world...May you meet the perfect place that meet all your wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Saratz

Property: Hotel Saratz
Address: Via da la Staziun 2 | 7504, Pontresina 7504, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Pontresina
#2 Spa Hotel in Pontresina
#2 Family Hotel in Pontresina
#2 Luxury Hotel in Pontresina
#2 Ski-In / Ski-Out Hotel in Pontresina
#5 Romantic Hotel in Pontresina
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Saratz 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
Situated in the centre of Pontresina and at the heart of the holiday region Engadine St. Moritz, Hotel Saratz is elegant yet cosy, contemporary yet charming - and its blend of old and new exudes one thing above all: atmosphere. The modern way of living merges with the Engadine hotel tradition, grandeur with design and nature with architecture. True values for a holiday adventure in a magnificent setting. According to the latest rating of the "SonntagsZeitung" of 31 May 2015, Hotel Saratz has been ranked the 7th best family hotel in Switzerland. ... more   less 
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Also Known As:
Saratz Hotel Pontresina

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