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“Reputation confirmed!” 5 of 5 bubbles
Review of Hotel Saratz

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Hotel Saratz
Ranked #2 of 21 Hotels in Pontresina
Certificate of Excellence
GreenLeadersGold level
Oberlunkhofen, Switzerland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Reputation confirmed!”
5 of 5 bubbles Reviewed 19 August 2014

I heard a lot about the Saratz so we decided to see for ourselves. The welcoming ceremony was very unique and personal. I arrived a bit stressed and felt that sitting down was not really necessary to do the check-in. Amazingly after half a minute at the table I felt calm and was in the holiday mood.
The corner rooms in the new part of the hotel were spacious and had a great view. There is something I usually miss in Swiss hotels and that is the feeling that the hosts are generous people. The tea and cake at 16.00 o'clock is a nice gesture. The re-filling of the minibar is a nice gesture. Listening to the different wishes calmly and attentively is a nice gesture. This all adds up to feeling treated well. It is also nice to have a mix of different guests from older couples to young families with kids.
The treatments/massages are done by true professionals and the outside pool is great, surrounded by a wonderful garden.
We really enjoyed our stay there and are planning on going again.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank XC-TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 22 August 2014
Thank you very much for your review!
We are happy to hear, that you have enjoyed your stay at the Saratz and been able to relax and get new energy for the time after your vacation.
Our staff was very glad to hear, that you have appreciated their services. Thank you.

We look forward to welcome you soon again in this wonderful place.

Best regards from Thierry Geiger and the Saratz team.
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504 reviews from our community

Traveller rating
    343
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    23
    4
    2
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

We have returned again this year to Saratz for the third time. Excellent family hotel with indoor and outdoor pool as well as wonderful large gardens leading right to the river , and plenty of activities for kids. Also a good location to explore the surrounding Engadin area (mountains, lakes and villages).
The family room we stayed in was spacious and comfortable with a wonderful view and the hotel is also very dog friendly.

Room Tip: Rooms with a view over the valley are spectacular.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trip2616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 22 August 2014
Thank you very much for your review!
We are very happy to hear, that you have enjoyed your stay at the Saratz.
All of our staff thank you for the positive comments and are looking forward to welcoming you soon again at the Saratz.

Best Regards from Thierry Geiger and the Saratz Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 26 July 2014

We have been coming to Saratz for 18 years , now the Serive and attention from the Staff is fantastic, for Switzerland outstanding. Everyone is well trained . We can recommend this Hotel as the BEST in Pontresina. The Mayers from Jupiter Florida USA

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 31 July 2014
Dear Mr. Mayer,
It is always a pleasure to have you here. Thank you very much for your review, and we are looking forward to welcome you again next year.
Thierry Geiger & the whole Saratz team.
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Australia
Level Contributor
136 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

Stayed here with family for four nights. Overall a lovely hotel with a great lounge area with lovely views. well located walking distance to train but not with bags as a bit of a hike uphill. They will meet and transport you too and from train so no problems there. The rooms are really lovely. We had a nice suite with a lovely view and a very cute bell tower clock that rings its bells every hour through the day. Food was O.K, not brilliant but there are lots of other options around the area. Short walk to a great supermarket so handy for picking up snacks etc for room.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pakaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 18 July 2014
Thank you very much for you review!
We are very happy to hear, that you have had a wonderful time at the Saratz.
We took also good note, that the food selection did not meet your expectations and will have our chef to look over our choice again.
Best regards and hope to welcome you soon again.

Thierry Geiger, General Manager
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Nuenen, The Netherlands
Level Contributor
315 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

After a year we are back now in Pontresia’s hotel Saratz ****, a spotless, fine hotel with a very friendly staff. Large wellness area with a hamam like Saracen bath, inside and outside swimming pool, sauna, steam bath and what have you. Spacious rooms great shower and bathroom, toilet with Japanese style cleaning facility. Great breakfast, good dinenrs in all the three hotel restaurants, great surroundings, hotel shuttle within the village, bus stops in the vicinity, free wifi in all rooms, free card for bus, train and funiculars. And the prices are really affordable. I wopuld recomamnd a MAP, Modifies American Plan with breakfast and dinner. The hotel is freindly for veggies, just talk to the staff or make your choice from the menu, having veggie options.

Room Tip: I prfer the Ela Tuff part of the hotel with a view on the Roseg glacier
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank n_wiedenhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 4 July 2014
Thank you very much for your kind review!

We are very pleased to hear, that you have enjoyed your stay, and that you have also enjoyed the region with its wonderful alpine spring.

Our staff thanks you for sending such wonderfull comments, they really appreciate it.

We hope to welcome you soon again, and remain with best regards.

Thierry Geiger, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hexham, United Kingdom
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

we stayed for 5 nights at the Hotel Saratz with 2 older relatives at the end of June to see the wonderful Alpine meadows. We arrived quite late and the main restaurant was full so we went to the Bar restaurant, which was still excellent. After a couple of nights, we had to arrange an earlier meal for one of our relatives as she couldn't cope with staying awake until after 19.30. The Hotel staff were very accommodating and made special food early, just to her liking.
The hotel itself has excellent facilities - 4 separate public seating areas (1 with TV viewing) plus a spacious outdoor balcony seating area with a fantastic views of the mountains. We could always find somewhere private for a pre-dinner Prosecco! The swimming pool indoors is great (12 metres) and comfortably warm. The outdoor pool was excellent in sunny weather especially to cool down after using their tennis court (racquets and balls provided).
The food was all excellent and the breakfast is superb, with a huge choice and all very good quality. - a buffet style selection of cereals, fruit, seeds & nuts, with a choice of bread, croissants, pastries, eggs and two different hot dishes daily (sausages/tomatoes/bacon Etc) together with 4-6 different salamis, smoked salmon & mackerel, plates of hard & soft cheese, fruit juices, teas and good coffee. Omlettes were available on request -again very good quality. The staff were very attentive and all spoke a good range of languages.
All the staff in the hotel were very accessible and attentive throughout the day - nothing was too much trouble, from sending the minibus to Pontresina Station to collect us when we arrived (at a different time to that expected due to train delays), to delivering us to the train up the mountain further down the valley, to providing train & bus timetables Etc.
There was a problem with the WiFi while we were there, but this was available free of charge at the Tourist Information office across the street (opens before 10.00)
If you are allergic to feather pillows, you need to request non-feather varieties for pillows and duvets from reception.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hexhamambyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 4 July 2014
Thank you very much for your wonderful comments!

We are very happy to hear, that you have enjoyed your stay here at the Saratz.
Our staff is always enchanted to hear that our guests are satified with the service they provide. A big thank you for motivating them.

We hope to see you soon again, meanwhile we remain with best regards.

Thierry Geiger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NL
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

We stayed for one night in the Saratz hotel with two small kids and had an excellent time. The hotel is a beautiful combination of an old style mountain hotel with a modern and young feel. Family room is very spacious with a separate room for the kids and two entrances. Breakfast is excellent with a very divers selection of foods. Lunch we had on the the terrace enjoying the beautiful view. And the diner was very nice too.
For kids the garden of the hotels is great with a slide, trampoline and in summer an outdoor pool. You can also make a small "hike" to the river and enjoy some spectacular views.

Staff is very helpful and friendly, for sure we will come back.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hookipa18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaratzHotel, Manager at Hotel Saratz, responded to this review, 13 June 2014
Dear Hookipa,

Thank you very much for your kind feedback.

We are very happy to hear that you have enjoyed your stay at the Saratz, and are already looking forward to welcome you soon again.

Best Regards

Thierry Geiger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Saratz

Property: Hotel Saratz
Address: Via da la Staziun 2 | 7504, Pontresina 7504, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Pontresina
#2 Ski-In / Ski-Out Hotel in Pontresina
#2 Family Hotel in Pontresina
#2 Spa Hotel in Pontresina
#2 Luxury Hotel in Pontresina
#5 Romantic Hotel in Pontresina
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Saratz 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
Situated in the centre of Pontresina and at the heart of the holiday region Engadine St. Moritz, Hotel Saratz is elegant yet cosy, contemporary yet charming - and its blend of old and new exudes one thing above all: atmosphere. The modern way of living merges with the Engadine hotel tradition, grandeur with design and nature with architecture. True values for a holiday adventure in a magnificent setting. According to the latest rating of the "SonntagsZeitung" of 31 May 2015, Hotel Saratz has been ranked the 7th best family hotel in Switzerland. ... more   less 
Reservation Options:
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Also Known As:
Saratz Hotel Pontresina

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