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Grand Hotel Kronenhof
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Reviews (883)
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All reviewsamazing spagourmet restaurantkulm hoteljunior suiteamazing hotelst moritzearly septemberbreathtaking viewsthe half board optionkids' clubbeautiful roomspa experiencespecial placeimpeccable serviceeach mealsmall villagegeneral manager
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Reviewed 9 February 2012

We stayed for a long weekend (friday to sunday) and came back home to Zurich feeling refreshed, relaxed and just happy after such a lovely weekend.

Location is great - a short way from St Moritz and the ski fields - 10 mins max in car or shuttle bus (hotel can arrange this for you - pick up at both ends). Some very cool little restaurants and wine bars in town, ski shops for last minute shopping etc etc.

There was a big conference/ event (SVITA) on in Pontresina with this hotel hosting events - workshops through to dinners.... BUT you would never have known all this was going on except for the posters of the agenda up in the foyer. I assume this hotel as an events team - they did an awesome job of isolating those activities or the impact from the every day guest.

Service is 11/ 10. We had exceptional help from Wouter - if you need to know what to do, where to eat, where to shop, how to get somewhere, get ski lift tickets, book restaurants ... the list goes on.- he is your man! And he is super friendly and nothing is a trouble at all.

We stayed in a junior suite - spacious, very comfortable, big bath and a balcony with views of the mountains. My only criticism would be that the rooms didnt have WiFi which you would expect in this calibre of hotel (there is a WLAN you can plug in but that's not much use for ipads etc) However there is free wifi in the common areas which is fast and reliable.

Breakfast is yummy with good variety. Clearly cater to an international audience so you arent stuck with bread or a croissant and jam as is often the case in europe.

The spa is to the standard of hotels you expect in this range -nothing more and nothing less- in facilities, services and prices. I would say the receptionist at the spa was a little ''chilly'' in her manner - perhaps we had become too accustomed to the smiling face and helpful manner of Wouter?

We would definitely go back and not hesitate to recommend!

  • Stayed: February 2012, travelled as a couple
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Thank Suzieandjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

Truly a great place to stay! Friendly staff, very forthcoming with excellent service in F&B. Concierge was also knowledgeable. Wonderful facilities: business center and fitness facilities are in excellent condition. Breathtaking surroundings that truly give a "Swiss feeling". Very much look forward to staying at the Kronenhof again sometime soon.

  • Stayed: February 2012, travelled on business
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Thank EJT_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

We found the facilities were brilliant, the staff very helpful and friendly and the location fantastic. We will definitely be going back.

  • Stayed: January 2012
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Thank S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

The Kronenhof presents a complementary choice to the more renown 5-star Hotels in St. Moritz, like the Palace or the Kulm. Located in the heart of Pontresina (just about 8 minutes by car from the Hoi Polloi of the rich and famous and the not so rich but curious who are crowding the streets of its prominent neighbor) the Grand Hotel can certainly compete in terms of quality and service.
The rooms are spacious, fully equipped and well decorated, though they neither convey a cozy mountain atmosphere nor a luxury splurge-like ambience. The same is true for the public areas, which often seem somewhat under-furnished ... even the extensive collection of Eames lounge chairs does not help. But, of course this should by no means take away from the high-quality environment and service that you will get for your money.
The extensive pool area takes quite a bit of space from the wellness area, which is still sufficiently equipped but certainly not overwhelming.
In sum, the Kronenhof is a good choice (if you have car and don't mind the short drive) and exceed the often overrun competition in St Moritz in many aspects.

  • Stayed: January 2012, travelled as a couple
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2  Thank CL1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

Love the indoor swimming and Spa in Kronenhof, the best I have ever experienced. The beauty of mountain view, the design, the space of this pool bits all the high standard pools such as: Mont Cervin Palace in Zermatt, Therme Vals, The Dolder Grand in Zurich, Tschuggen in Arosa (the last three are wonderful too, but smaller with less magical view).

Kronenhof is a great hotel, good service, nice room as the world class 5* hotel should be. we love the buffet breakfast, there are lots of choice and surprisingly even got a beautiful cake on our table in the morning of my birthday, that was a great personal touch! (we had it delivered to our room and enjoyed slowly during the rest of the day.)

We also enjoyed the gourmet restaurant Kronenstubli, it is cosy comfortable one star Michelin but we like it as much as the near by 2 star Johri's Talvo (see photos - http://blog.udn.com/bruhlmeier/2831197)

I love this hotel in every way but one little detail if I don't return for ski vacation? We need to drive to the ski station instead of just putting our ski right down the slop.... (hotel is located right in the old town of Pontresina, great for summer hiking)

  • Stayed: March 2011, travelled as a couple
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1  Thank bruhlmeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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