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“first class grand old hotel”

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Grand Hotel Kronenhof
Ranked #1 of 21 Hotels in Pontresina
Reviewed 5 November 2010

A driver from the Hotel Kronenhof was waiting for us at the train station. We had taken the Glacier Express from Zermatt to St. Moritz. Driver was very friendly and very knowledgeable. The hotel is actually in Pontresina a few miles from St. Moritz.. A staff member showed us to our room with an incredible view of mountains. The breakfast and dinners were in the main dinning room. Food was superior quality and service first class. We also made use of the spa, which is very large and has many options to choose from. It was spotlessly clean. I can only imagine how beautiful the Kronenhof must be with the winter snow.

  • Stayed: October 2010, travelled as a couple
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1  Thank iowahammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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265 - 271 of 857 reviews

Reviewed 20 October 2010

We stayed there for 6 nights with our 2 children. The room we got was spacious and very clean. Food was sensational and wine list comprehensive. The service personnel, though at times at bit disorganised, was superbly friendly and accommodating. The wellness and pool area is one of the best we have been to in Switzerland. The massage I got was fantastic. We were so happy with the hotel that we have decided to return again.

  • Stayed: October 2010, travelled with family
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1  Thank Weid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2010

Great Hotel with all friendly management and supporting employees, elegant atmosphere, top quality rooms and restaurant, bar and spa, outstanding services for spoiled customers.

  • Stayed: October 2010, travelled on business
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Thank KlausH100847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2010

We just returned home having spend 12 nights at The Grand Hotel Kronenhof. What a beautiful holiday we had.
The hotel: Recently renovated the hotel is absolutely gorgeous. There is a good balance between new and modern design and comforts (in both the rooms and the public areas) with classic old Palace hotel style and elegance.
"The Wellness" is a beautiful facility and the spa treatments that we had were world-class. We loved swimming in the pool and the great surprise was that it was made better by the fact that there was music being piped under the water!! Awesome. My wife loved the treatments and the relaxation rooms where she could tune out.
Our little boy/toddler made friends with a couple of other young kids and they had a great time in the kids play area in the pool. This was great because the adults could relax and not be bothered by the young ones.
There is a great kids facility as well where they have somebody looking after the kids all day. The space was clean, hygenic and the care was professional while the actual activities were varied and well suited to different ages.
We stayed in a suite and then for the last 4 days in a regular room. We enjoyed both rooms very much and the cot provided for our little boy was comfortable so he slept well, this is important if you are not used to the altitude (the hotel is at 1'800 M).
The Food: This was amazing. We tried everything from Room Service to the fine dining to everything in between. The details at afternoon tea, the dried fruit around the pool, the room service delivery and presentation were all great.
The Grand Restaurant - this is where we had a beautiful and varied breakfast buffet. There is so much choice we felt spoilt and it's really high quality. The evening meal is simply delicious and the service team really looked after us.
The Pavilion - this is where we would sit back in the afternoon for lunch and enjoy the views of the mountains and glacier in front of the hotel. Basking in the warm sun, a bottle of white wine and some fine dried meats and freshly cooked soups we were in heaven!
Kronenstubli - The fine dining restaurant of the hotel impressed us no-end. We enjoyed everything about the experience from the the service to the fine wines, the champagne and the wonderful food. It was a pleasure to be looked after and one can see why the Swiss Palace hotels are renowned for the finest service in the world.

There is so much to do in the region around the hotel. I enjoy sport and took advantage of the mountain bikes at the hotel and rode up to a nearby glacier. It was beautiful. We took my son hiking in the forests along the river banks, played with the horses and the animals along the way. Great fun. Across from the hotel there is zip-lining course for some adrenaline and via-feratta is all over the region only minutes from the hotel.

Oh, also the hotel has a really cool audi A3 convertible available to guests free of charge... what more can you want. We took advantage of the great picnic basket that the hotel did for us and headed out. We were guided by the concierge to a beautiful lake side spot where we had a really romantic picnic despite my son wanting to dive into the glacial waters.

While I can go on about the hotel the most important thing is that the staff at The Kronenhof really looked after us from the time we got off the train in St. Moritz to the time that the put us back on the train. Just like a home away from home it made us feel really relaxed.

Many thanks to the charming GM, Heinz and Jenny Hunkeler and their team for looking after us so well. We'll be back!

  • Stayed: September 2010, travelled with family
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1  Thank LondonWorldClass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2010

We recently stayed in the Kronenhof for the first time after having spent several holidays in the Engadin in similar type of hotels but can easily say that the this one by far tops the list.
The location is amazing and every window is like a nature painting everychanging with the time of day and seasons! This feature is particularly effective in the spa which is surrounded by alpine bliss. The hotel is beautifully restored keeping its old charm but retaining the highest standards. The staff are friendly, knowledgable and fluent in English which is helpful in getting the most out of the local attractions. I had one the best holidays of my life in the kronenhof and have fairytale memories.

  • Stayed: September 2010, travelled as a couple
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Thank Grolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2010

I've stayed in many places that put forth a luxurious feel and you could see how hard they were trying. The Kronenhof does not feel like it's " trying" rather it is one special place. Large beautiful guest room's, beautiful public, breakfast room's, everything perfect.

  • Stayed: August 2009, travelled as a couple
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Thank summertraveler49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2010

My whole family including 3 sons, 2 daughters in law and 5 grand children decided on a get away spot to reunite and find time together in a heavy yearly work schedule. We couldnt have found better space to welcome us all... there was something for everyone ranging from the youngest (1 year old) to the older (myself). Extraordinary scenary from the pool, to garden space for youngsters in crystal clean environment. We all felt refreshed, enjoyed exquisite breakfasts to everyone's taste, were helped in every way by a warm hearted staff. The surroundings and its "come-back-old-memories-style"
was just what we needed to strengthen our bonds and its souvenirs will last for time to come. We'll be back!!! 12 happy family members.

  • Stayed: August 2010, travelled with family
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Thank Line-Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Kronenhof

Address: Via Maistra 130, Pontresina 7504, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Pontresina
#1 Business Hotel in Pontresina
#1 Luxury Hotel in Pontresina
#1 Romantic Hotel in Pontresina
#1 Spa Hotel in Pontresina
#1 Family Hotel in Pontresina
Price Range: £255 - £561 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kronenhof 5*
Number of rooms: 112
Official Description (provided by the hotel):
The Grand Hotel Kronenhof is located in the heart of the Swiss mountain village Pontresina and has more than 165 years of history. At 1,800 meters, guests can enjoy 112 elegant rooms and suites, as well as one of the most impressive wellness facilities in the Alps, with a swimming pool with underwater music, a wide range of saunas, steam baths and spa treatments. As the only five-star superior hotel in town, it combines a great location with impressive architecture, breathtaking views and excellent cuisine. Awarded the title GaultMillau Hotel of the Year in 2009, it has three restaurants: Grand Restaurant, Kronenstubli and Pavillon. In 2016, TripAdvisor crowned the hotel as N 1 of the Swiss luxury hotels and one of the top 25 hotels with the best service worldwide. The Swiss economic magazine Bilanz categorized the hotel as a top 12 ranking of the 50 best Swiss holiday hotels. In 2016, the house was also recognized as the best spa resort in the country at the World Luxury Spa Awards. ... more   less 
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Also Known As:
Grand Hotel Pontresina

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