My husband and I stayed here for 6 days during a ski trip in February, which was execellent, but we wouldn't stay at this hotel again.
The hotel is somewhat ok, it's clean, is in a good location. The restaurant is actually above average, with very good food and good service. Their Wellness Center is excellent, with a several options; sauna, steam room, water beds, tropical shower, etc... by far the best feature in the hotel (although there is one small issue...). One of our rooms (to be explained later) was a good size , with a balcony that had a nice view of the Alps.
The front desk staff is inexperienced and a little slow as was a bar tender who was a teenager and didn't know what Port is! The pool and the jacuzzi are both quite cold (apparently for hygenic reasons according to the staff). The small issue with the Wellness Center will only effect modest people as it is a "Finish" Wellness Center and therefore is meant to be used without any bathing suits on. My husband and I wore our bathing suits and one guest actually asked me to either take it off or leave the area. I spoke to the owner and she also told me that we are suppost to be naked, it's their custom, but she could not force us, so we contiuned wearing our bathing suits but the "looks" from the other guest made us unconfortable.
The worst part is that they messed up our reservation, and for 3 nights we had to sleep in a room the size of a closet (room 300), facing an alley. It was horrible, and they couldn't do much for us as the hotel was completely booked. Room 300 is the only room of this size in the hotel. If you choose to stay here, avoid it at all costs.
- Official Description (provided by the hotel):
- A warm welcome in our Hotel Metropol Saas-Fee Arriving and feeling directly at home. Spread yourself out in our cosy and comfortable rooms. Find everything you need and even something more. The personal led 4-star hotel in the carfree village center of Saas-Fee offers you a perfect view to our majestic Glacier and Mountains. Get new energy in our holiday hotel with personal ambiance. Start your day with a big and well balanced breakfast buffet. After varied and active hours, relax in our Best Wellness or with a Massage. ... more less
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