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“Excellent value for money, home from home.” 5 of 5 bubbles
Review of Chalet Hotel Ambassador

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Chalet Hotel Ambassador
Ranked #28 of 48 Hotels in Saas-Fee
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent value for money, home from home.”
5 of 5 bubbles Reviewed 2 September 2013 via mobile

My family spent 2 weeks in July/August. We have had many holidays in the Alps and this was up with the best. The hotel is clean and comfortable with young enthusiastic staff. The chef in particular was very helpful and happy to offer different food for fussy teens. The Inghams package was particularly welcome - having teas and coffees available all day was not just a great money saver, but made the lounge a welcoming homely place. The free wifi in the lounge was also a great addition (particularly for following the cricket!). There were occasional lapses in service - usually forgotten items at breakfast- but these were minor and as the same staff served all day it was understandable. My only suggestion for the catering would be to offer soft drinks (lemonade and coke) for the teens at dinner - you pay full price and they can't take advantage of the free wine. An unexpected bonus was the excellent Inghams reps,Brad and Fenna. Their local knowledge was superb, and they were available a lot of the time in the hotel lounge. Saas Fee is a stunning resort. The walking is varied and can be done at the level you want. The free lift pass is brilliant - 5 gondolas and 2 chairlifts, plus buses. There is a superb children's playground at the gondola middle station in nearby Saas Grund (take swimsuits and a towel!). The climate is surprisingly warm and dry for the alps - one day of rain in a fortnight. You do need strong sunglasses if you go to the glaciers - it is extremely bright. I would recommend upgrading your Lift pass to the Saaspass - for about £30 per adult you get 2 entries to the fabulous high ropes (including the 250m zip wire over the gorge) plus entry to the ice cave and travel on the underground funicular. A bargain for families with children between 8 & 18. If you don't want the high ropes do your sums - the funicular is expensive and worth a trip - the ice cave is a must but only once.

To sum up, great value hotel in a resort which you can come back to (and we probably will).

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank JustJat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Liverpool
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 13 August 2013

Spent a week here as part of our 2 week holiday with Inghams (first week being in Chamonix).
Saas Fee is a 'traffic free' town - but don't be fooled by this, whilst there's no petrol cars there are little electric trucks which have a habit of silently creeping up on you.
Arrival in the town is at the bus / train station and then you either walk or get a taxi to your hotel.
The town itself is tiny and typically Swiss - all pretty wooden chalets etc - you can probably walk the circular main street in 15/20 mins around the whole town.
The Ambassador is conveniently placed at the 'bottom' end of town just by the river in a very handy position for 3 of the main cable cars and about 10/15 mins walk to the others and the bus station. Staying here in the summer you get free bus/cable car travel (with the exception the the very last section of the Alpine Express lift) and there are buses to nearby Saas Grund every 20 mins.

The hotel itself was clean, tidy and welcoming. There's a nice bar/lounge area with comfy seats, board games and a TV and this is where the excellent afternoon tea is served each day. There's also always tea/coffee available here too (but not in your room).
Our room was on the first floor, not much of a view and we struggled a little for storage space there being two of us plus child. There are no hairdryers in the room, the hotel do have a limited amount so best to ask for one as soon as you check in.
What made the holiday were two things. Saas Fee itself is excellent, there's good walking here, great views and excellent mountain refuge's. The town is pretty with a number of bars & restaurants, though there are expensive. The second thing was the hotel/Inghams staff and the food. Phil the hotel manager made us feel very welcome.
Breakfast was good, usual fruit/bread cold options (no muesli though?) and always a cooked choice. The packed lunch could have been better with a little more choice - it got a bit samey after a few days, i don't know why they didn't put some of the cakes/biscuits from the previous days afternoon tea into the packed lunches. The evening meals were very good, you choose from two starters, mains and deserts at breakfast and on the days when we didn't really fancy any of the mains the staff were happy to make us pasta (which helps with a child), plus the wine is free and there are pre dinner drinks and canapes beforehand.
There's loads to do in Saas Fee, if you have children i'd recommend the luge (5 mins from the hotel) and feed the marmotes up at Spielboden. Older children will also enjoy the treetop adventure and zip wire (similar to Go Ape). We also took a trip to Zermatt which we'd thoroughly recommend.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank great_gable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

We stayed here for the second week of our 2 centre holiday, travelling by train from Chamonix with about 20 people who had stayed at the Sappinere. (our luggage was taken separately) The hotel is comfortable, conveniently placed for the chair lifts and the rooms large. We had room 22 with a private balcony which was on a corner so had views in two directions. The food was good, we especially enjoyed the cake and savouries at tea time. My one criticism of the food would be the packed lunches which left a lot to be desired!
There is a sauna area which seemed very under-used in the summer, and a nice looking pool, but the water was not very warm, certainly too cold for young children. The whirl pool was welcome after a day's walking. The staff are helpful and the reps gave good information of things to do in the area. Would stay again.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank DevonPetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakewell, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 6 August 2013

I cannot speak highly enough of the staff at this hotel. The whole team, well led by Phil (Hotel Manager) and his deputy, Tina, were fantastic. They made us feel very welcome, the service was excellent and nothing was too much trouble. The chef, John, deserves special mention for his superb creations in the kitchen and also Bar Manager, Will, for his cocktails and great sense of humour. The Inghams reps, Bram and Fenna, were also very helpful. This hotel seemed to be their main base in Saas Fee so we saw a lot more of them than we might otherwise have done. Without repeating details of what other people have already stated, I endorse all the favourable comments made about this hotel and its staff by other guests.

The hotel is located at the SW end of the village. It is close (less than 5 mins walk) to the Alpin Express cable car, the Plattjen gondola and the Spielboden gondola. The Felskinn cable car and the Hannig gondola are about 10-15 mins walk. The Kreuzboden/Hohsaas gondola system is at the next village (Saas Grund) but is easily accessible by bus. The Hohsaas gondola was free with the Saas Fee Resort Card during our stay (17-31 July) contrary to what is stated in the Inghams brochure. The hotel lift goes to the 4th floor, not 3rd as stated in the brochure.

14 of the 20 hotel rooms have their main outlook to the SW (see right side of brochure photo). Those having their main outlook in other directions are 11, 21, 31 (NW) and 17, 26, 36 (SE). The 6 first floor rooms have access to a substantial shared terrace with sunbeds. All the other rooms have balconies. 4 rooms (22, 32, 25 and 35) have long, L-shaped balconies. Our room was 32 (balcony above the red Ambassador wording on brochure photo). It was quite large and, being on a corner, had a window in the bathroom. There was a good view, over the top of the Hotel Derby opposite, of the mountains to the west, including Alphubel, Taschhorn, Dom and Lenzspitze (see attached photo of view from room 32 balcony). Generally speaking, the higher the room, the better the view.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank BakewellPud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 July 2013 via mobile

Spent a week here with friends after a week in chamonix staff were very informative friendly and helpful food was superb afternoon tea and cakes were welcome after a long days walking our rep gave concise and accurate information regarding the resort which enabled us all to make the most of our time there very recommended

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Junebhaywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 24 July 2013

We stayed here for one week & did not want to leave, we enjoy a holiday in the Alps each year but this year was the best. The Chalet Hotel is a great place to meet people & enjoy their company. this holiday was with Inghams, we always seem to pick them & are never disappointed.
Phil, Tina, Will & all the staff made us feel very welcome, the food was superb & the wine with meals was very good & plentiful.
The bedrooms are a bit dated but spacious & comfortable with a good size balcony, we had room 33 from which we could see the mountains & glacier between the hotels opposite.
We were very lucky to have shared this hotel with a great group of people it was so easy to make friends it felt like a house party.
We definitely go back, we love Saas Fee, this was our second time in this resort.

Room Tip: !st floor has shared terrace which is huge so should not be a problem.
See more room tips
  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Wally021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

Part 1 was in Chamonix as part of the Mont Blanc Express twin centre holiday. Part 2 did not disappoint. Same excellent standards of food and friendly staff. Saas Fee is beautiful and the local wildlife offer some excellent photo opportunities - marmots eating out of your hand, ibex posing on the mountain top and a herd of goats trying to pinch your packed lunch! Thanks to all our fellow travellers for an excellent week in Switzerland. We enjoyed the chalet hotel experience so much we have already booked a different twin centre for next year in Austria and Italy.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank skilmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Hotel Ambassador

Property: Chalet Hotel Ambassador
Address: Postfach 149, Saas-Fee 3906, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Saas-Fee
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #28 of 48 Hotels in Saas-Fee
Price Range (Based on Average Rates): £
Number of rooms: 208

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