My family spent 2 weeks in July/August. We have had many holidays in the Alps and this was up with the best. The hotel is clean and comfortable with young enthusiastic staff. The chef in particular was very helpful and happy to offer different food for fussy teens. The Inghams package was particularly welcome - having teas and coffees available all day was not just a great money saver, but made the lounge a welcoming homely place. The free wifi in the lounge was also a great addition (particularly for following the cricket!). There were occasional lapses in service - usually forgotten items at breakfast- but these were minor and as the same staff served all day it was understandable. My only suggestion for the catering would be to offer soft drinks (lemonade and coke) for the teens at dinner - you pay full price and they can't take advantage of the free wine. An unexpected bonus was the excellent Inghams reps,Brad and Fenna. Their local knowledge was superb, and they were available a lot of the time in the hotel lounge. Saas Fee is a stunning resort. The walking is varied and can be done at the level you want. The free lift pass is brilliant - 5 gondolas and 2 chairlifts, plus buses. There is a superb children's playground at the gondola middle station in nearby Saas Grund (take swimsuits and a towel!). The climate is surprisingly warm and dry for the alps - one day of rain in a fortnight. You do need strong sunglasses if you go to the glaciers - it is extremely bright. I would recommend upgrading your Lift pass to the Saaspass - for about £30 per adult you get 2 entries to the fabulous high ropes (including the 250m zip wire over the gorge) plus entry to the ice cave and travel on the underground funicular. A bargain for families with children between 8 & 18. If you don't want the high ropes do your sums - the funicular is expensive and worth a trip - the ice cave is a must but only once.
To sum up, great value hotel in a resort which you can come back to (and we probably will).