We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The wellness area is very dangerous”
Review of Hotel Europa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Europa
Ranked #23 of 48 Hotels in Saas-Fee
Geneva, Switzerland
Level Contributor
237 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
“The wellness area is very dangerous”
Reviewed 26 October 2011

We stayed at the neighbouring hotel, Hotel Artemis, and thus were allowed to use the spa facilities at Hotel Europa. Twice we went to the wellness centre: the sauna is very good, the steam is not so well devised (steam outlet should be lower), and a nice relaxation room (other parts were not in operation) but: the floortiles are EXTREMELY SLIPPERY when wet! ANd since there is no staff around to clean up, this creates a verz dangerous situation. One time I had a nasty fall coming from the whirlpool, while I really took care... luckily my head narrowly missed the stomne steps, but my backside ended up black an blue. All the time you see people almost losing their balance. But the wors part is, when we talked to the receptionist, she was extremely rude to us. Later, when we wanted to have dinner in the restaurant, the same lady made us feel so unwelcome that we decided to leave after 10 minutes. Please managment, do something about the welness floor and this particular staff member.

  • Stayed October 2011, travelled with family
    • Service
Helpful?
6 Thank BarbaraGenevaCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

91 reviews from our community

Traveller rating
    23
    40
    16
    11
    1
See reviews for
20
42
3
1
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2011

My 17-year-old daughter and I booked a last-minute deal and really landed on our feet (or skis?) at the Europa 3*. Very friendly staff, room with a view, lovely spa facilities.
I would describe this hotel as a good 3*. Some friends stayed in the next door 4* but although their room was bigger the view looked out on other buildings, whereas we had a good view of the mountains.
Breakfast was a buffet with a good choice and the evening meal, while not a gourmet experience, was varied and filling. Service was always friendly and quick.
The spa area is excellent, with a jacuzzi, steam and sauna rooms, and a very light, open, airy relaxation room. Free too!
It's quite a hike to the slopes - perhaps my only criticism - but there is a shuttle bus from the hotel and you can leave skis etc. in the Hotel Sasserhof boot rom, next to the slopes. We walked sometimes and I second the reviewer who raved about Coftee, the local coffee shop, on the main street near the hotel. Fab hot choc and a good atmosphere into the evening. The serve alcohol too.
All in all, a very relaxing experience in a friendly and well run hotel. Would definitely return.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank annaf2331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 27 March 2011

We stayed in a 1st floor room in the 3* hotel in March 2011. Room was small but very clean and comfortable. Room comprises of two single beds, a 28" flat screen tv (showing over 100 continental channels including BBC/ITV/Ch4 etc), two leather seats, small table, 2 small wardrobes (with an in-room combination safe) and a bathroom with a bath/shower.

The hotel staff (with one or two exceptions) were very friendly and helpful. As with most of the locals in the resort everyone spoke good English. The hotel also includes a spa (situated under the 3* reception area). My partner visited this a couple of times and was pleased with the sauna, jacuzzi and steam room. If you are feeling in touch with your "Euro" side then there is a seperate "naked area" but in the main area your usual swimming gear is all you will need.

The only issue we had with the hotel was the food. We stayed half board which meant that each day we received a continental breakfast and a 5 course evening meal. The breakfast was your standard self service fair comprising a selection of breads, meats, cheese, cereal, coffee/tea, juice, fruit and yoghurt. Eat as much as you like and for an optional small additional charge the hotel will allow you to take some of this away for a "picnic" on the slopes. This is something that you may want to consider if you are on a tight budget. Local supermarkets sell sandwiches costing from £3 upwards. There are several restaurants in and around the slopes but prices are high (one day we had lunch at one of the on slope restaurants of 2 burgers and fries, a 300ml bottle of water and a 500ml bottle of juice which came in at just over £30!!)

Back at the hotel the evening meal however was slightly disappointing. The dining area itself is a large open plan room (most of which is walled off) which then extends into the reception area. You are allocated a particular table at the start of your stay and are then free to arrive for your meal any time between 6.30/8.30pm. Our table was one of those on the periphery of the main dining area which overlooked the reception/spa entrance and front door - definitely not the most private of places to sit when you are trying to enjoy your meal. Felt a bit like having your meal in a corridor. We did ask to be moved one night and after the waiter huffed at having to re-set a previously vacated table in the main dining area we felt much more at home.

Each night you are presented with a menu which allows you to choose your 5 courses from a selection of 2 starters, 1 soup of the day, a buffet salad, selection of 3 mains and finally a single desert (note no tea/ or coffee is included). The presentation and components of the dishes were more often than not what I can only describe as a bit "random". Notable examples including a starter (yes a "starter") of lasagne and prawn crackers (??), a main of salmon, veg and a chinese style curry sauce (??) and desert usually comprising a tiny bowl of flavoured squeezy cream (??). The strange thing was that food was always cooked very well it just felt that whoever was putting the dishes/menu's together didn't really know what they were doing with the ingredients.

Wednesday night allows you to forgo the usual menu and sample the local fondue. With the price of the fondue in local restuarants averaging £30-40 we were expecting something special. What you get however is a big bowl of cheese and a dozen or so cubes of bread. I know this what you would think of as your classic fondue but for the price charged by local restaurants we were perhaps exepcting some hot oils or meats or veg/potatoes but I can confirm that it's just your classic bread/cheese. Would perhaps be nice as a small starter but I would think twice If I were you before passing on your usual 5 course selection as after a hard day on the slopes cheese and bread is not the most substancial meal to end your day.

Final issue with the meals was the drink. As with everywhere else in Saas-Fee the price of drinks is VERY high. Drinks are not included in your half board so each night you can add the cost of your drinks to your room tab. To give you an idea of (approx) prices : 100ml (yes that is no typo - "one hundred ml") of red wine (£4), small 300ml beer (£3), small 330ml of coke (£3.20) and my personal favourite a 50ml jug of tepid tap water with no ice (£1.50).

Despite all of the above our stay at the Europa was an enjoyable one. We went to Saas-Fee chiefly for the skiing and were happy of a hot meal and comfy place to sleep at night. If you are looking to book a week here then you could do worse than the Europa hotel. You may however want to look at one of the alternative hotels if you are a big food fan or enjoy of bottle of vino or two of an evening (talking to others at the resort would suggest that some of the other hotels include limitless servings of wine with your evening meal at no extra cost)

Good Points
-----------------
* clean/comfortable room
* robes are provided in room to chill out in comfort each night
* very good shower (water pressure is amazing which is good for getting rid of your post ski aches and pains)
* quiet location at far end of resort
* in-room safe provided at no extra charge

Bad Points
---------------
* food was school dinner standard (generally tasty but no what you might be used to in a restaurant/hotel)
* dining area could be more private
* hotel is 10 minute walk from main slopes (however free electric taxi from/to hotel is provided several times a day)
* no in room tea/coffee making facilities
* wifi is available on a per hour basis but is pricy
* as with most other hotels in resort there doesn't appear to be a real double bed option so you will have to make do with pushing singles together

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TripAdvi5er_User
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knaresborough, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 March 2011

We stayed at this hotel in a group of adults and small children and we could not have picked a better hotel. Even with small legs in the group it only took us 10mins to get to and from the nursery slopes though the hotel were more than happy to provide a free taxi. There is a free boot room at the Sasserhof so no lugging your skis around. The hotel staff were extremely friendly and helpful. We were made to feel very welcome and comfortable. The food was first class, i've been on many skiing holidays and I can safely say I've never had better. The spa area was fantastic and a real treat after a day on the slopes. The rooms were basic but very clean and comfortable.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Baelnex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2011

Nice clean and well maintained room with good views from our balcony up to the ski area and Dom.
The staff were friendly, competent and helpful. We enjoyed the variety of good, well presented food, both at breakfast and dinner and the restaurant staff were very good with children.
As others have said, there is a facility to store ski gear at the Sasserhof hotel next to the ski area so we enjoyed the short walk through the town in the morning (didn't bother using the transfer bus as it's a nice walk).

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skiscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 February 2011

Clean and cosy, with friendly staff from start to finish. The hotel collect you from the bus car park on arrival and drop you off outside the hotel reception door. Quick check in process and clear instructions about the hotel layout and services.

Room was immaculately presented and lovely and warm. There was plenty of storage space for the two of us and the hotel provide a ski storage room close to reception too. Bathroom was bright and spotlessly clean, with powerful shower and hot water on demand.

The spa area is stunning and free to use, a must after a day on the slopes.

Mornings have the usual continental breakfast, which was good, with all the juice & coffee you can drink.
Evening meals had plenty of variety throughout the week, well presented with good flavours and always hot. Good timings between each course and can not fault the quality. The restaurant staff were fantastic, attentive and polite with good sense of humour, enabling you to relax and feel very welcome.

The ski bus from the hotel runs like clockwork and is a welcome treat, especially as it is free and drops you off on the slope. Although the walk is only 10mins and you get to see the beautiful town at your own pace.

The local shop and nearest pub is just a few minutes walk from the hotel, thats if you can drag yourself away from the hotel frontage which overlooks the ski resort, which is beautiful.

Saas Fee itself is lovely, and has plenty of winter walking routes should you be a non skier/boarder or just fancy taking in the sights on foot.
The hotel has a cable car located right next to it, which takes non skiers up the hillside for walking or sledging (which is the best 8 francs you'll spend). Traditional wooded sledges which you can use all day if you'd like, an absolute riot, do it!

Overall, I can not fault the hotel, as the saying goes 'you get what you pay for' but I would of happily paid more for the service we received. I have stayed in higher * hotels in the past which can not touch this place for customer service, charm and excellent value for money.

Book a stay here, you will not be disappointed

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mylo911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
111 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 10 February 2011

I stayed at this hotel for 3 days for a long skiing weekend. Over all what you get is pretty much ok for what you pay for. We got a pretty good deal on our stay including breakfast&dinner. For me it qualifies as a decent 3 stars hotel. The room (supposely in the main house...) was a bit old but good sized and clean. There was however no view. The bathroom was ok as well. 2 remarks though, first change the pillows and then also the bed sheets. The pillows and the sheets were kind of disgusting, old and a bit smelly...
beside that the food was average, the breakfast selection should have been bigger, certainly with fresh fruit. Great cheese and bread selection though. Dinner was also average, 5 course dinner but somehow everything tasted the same, expect the meat, compliment to the chef for the the meat preparation!
another weak point was the fact the there was no ski bus on Saturday, which was VERY annoying considering that the hotel is a bit far from the slopes. Nice staff though!
In general I wouldn't stay that there was anything major wrong with this hotel but also nothing extraordinary.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank papeetee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Saas-Fee hotels
0.0 mi away
Hotel Europa Annex
Hotel Europa Annex
#37 of 48 in Saas-Fee
4.0 of 5 bubbles 19 reviews
0.0 mi away
Hotel Artemis
Hotel Artemis
#14 of 48 in Saas-Fee
4.5 of 5 bubbles 135 reviews
0.1 mi away
Hotel Walser
Hotel Walser
#32 of 48 in Saas-Fee
4.0 of 5 bubbles 31 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hotel Alpenperle
Hotel Alpenperle
#18 of 48 in Saas-Fee
4.5 of 5 bubbles 41 reviews
0.1 mi away
Popcorn Hotel
Popcorn Hotel
#19 of 48 in Saas-Fee
4.0 of 5 bubbles 132 reviews
0.1 mi away
Hotel Allalin
Hotel Allalin
#2 of 48 in Saas-Fee
4.5 of 5 bubbles 264 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Europa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Europa

Property: Hotel Europa
Address: Hannigstrasse 41, Saas-Fee 3906, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Saas-Fee
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
#8 Spa Hotel in Saas-Fee
#13 Ski-In / Ski-Out Hotel in Saas-Fee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Europa 3*
Number of rooms: 40
Official Description (provided by the hotel):
Our Hotel Europa in Saas-Fee, the Pearl of the Swiss Alps, offers a friendly, relaxed atmosphere and a wonderfull view over the Saas Mountains and the fascinating world of mountains and glaciers.Our hotel is located a bit higher up from Saas Fee centre, making it an ideal home and base for wintersport or enjoying the mountains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and Hotel.de so you can book your Hotel Europa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Europa Garni Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing