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Reviews (317)
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All reviewslake thunlake viewbreakfast and dinnergreat viewsalt poolsteamersfive starwonderful hotelwelcome drinkmany timesfree buseach eveningfood was fantasticsun streamingthermal watertwo hoursbreakfast starts
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Reviewed 15 March 2013

We went for a nice afternoon in the solbad (spa area) a few weeks ago - did not stay at the hotel nor eat there.
Comparing with other public SPA's this one is rather small and expensive. No towels provided, bathrobe costs extra. The indoor swimming pool is not very popular it seems - but in the outdoor pool you find several jacuzzi lounger and flood showers and stuff - and the view over the lake is absolutely stunning. The sauna area (naked) is rather small, especially the changing area is kind of between doors - sauna/steam themes are very nice though, just the relaxation room is a bit shabby. Generally I would rather visit other ones - although one feels quite noble in Beatus.

  • Stayed: February 2013, travelled as a couple
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Thank Chliinihex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie H, Public Relations Manager at BEATUS Wellness- & Spa-Hotel, responded to this reviewResponded 18 March 2013

Dear Madam, dear Sir
We thank you very much for your feedback on your day trip to the Beatus. We are sorry to hear that you were not completely satisfied with our spa. Although we are happy to welcome non-resident guests to our spa, the wellness area is primarily for our hotel guests. This is why we do not provide free towels and bathrobes for external guests and why the relaxation room is not as large as the one for in-house guests. The changing area separates the sauna park Bamboo (reserved for hotel guests only) from the area which is open to non-residents, which is why there are two doors at the end (giving you the impression of between doors).
We thank you once again for your comment and are happy that you enjoyed the great view over the lake and the sauna/steam themes.
Best regards
Nathalie Hanslin, Head of E-Commerce & Sales

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Reviewed 3 March 2013

From the exterior on the road the Beatus looks like a renovated 1950s hospital - brutalistic and sparse. But inside it is very different - plush and elegant. The staff were excellent, the service always smooth and professional and the interior of the hotel quiet and efficient. Our group were in Merligen for a business meeting (the hotel has good free wifi) and we were facilitated with the most effective service imaginable. In fact in writing this review my memory is of spending a few days in what I imagine a stately home must have been like - staff always present but unobtrusive. Breakfast and dinner were superb and there was always a good choice at breakfast to meet all tastes. We had a set menu in the evening and I can't fault any of it. The rooms were elegant in content and view, but the bed in my single room was peculiar in that it was far too small and not in line with the otherwise opulent surroundings. The leisure facilities were amongst the best I have experienced world-wide, but strangely the fitness suite does not have a treadmill. The Saunapark - an array of different temperatures and settings and types from Turkish bath to hardcore Finnish sauna was superb. Pity it closed at 8pm as after our day's meetings there wasn't as much time as I would have liked to enjoy what it had to offer.

  • Stayed: February 2013, travelled on business
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2  Thank Harry_Callaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie H, Public Relations Manager at BEATUS Wellness- & Spa-Hotel, responded to this reviewResponded 6 March 2013

Dear Madam, dear Sir
Thank you very much for your feedback on your stay at the Beatus. We are delighted that you enjoyed your days at the lake of Thun so much and will be happy to pass on your many compliments on our staff, the restaurant and the spa. Regarding the fitness room, the entire equipment will be renewed this spring, and there will then also be a treadmill. The sauna park that closes at 8pm is the sauna park "Bamboo" which is reserved for hotel guests. However, we also have the sauna park "Classic", which is open for hotel guests as well as non-residents and does not close until 9:30pm.
We thank you again for your kind review and would be happy to welcome you to Merligen again for another visit soon.
Best regards
Nathalie Hanslin, Head of E-Commerce & Sales

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Reviewed 9 January 2013

Once again the Hotel Beatus has not let us down.My wife and I spent New Years Eve enjoying the fabulous "New Year Eve Ball" at the Hotel Beatus.The evening started with drinks & canapes in the beautifully decorated hotel lounge and was followed by a great dining experience in the restaurant accompanied by super music from a very versatile group of musicians.The entertaiment continued with dancing,eating and general enjoyment until Midnight when everyone shook hands,kissed or raised a glass to the new year.At 1 a.m a splendid buffet was arranged with so many fantastic items including lobster,fruit,hot dishes,ice cream,cheese and much more.
There was something for everyone.The music and dancing continued until 2 o'clock and at no time did you feel pressured into calling a halt to the occasion.A truly wonderful way to see in 2013.
The staff were working hard to make everything right and nothing seemed too much trouble,they also joined in the fun which was good although I'm sure they must have been very tired after all their hard work.Only thing we missed was a loud "countdown" to 12 midnight although a massive 2013 firework was set off at this time in the garden outside from the dining room.
All in all it was a really super time and it will stay in the memory until we can once again return to the fantastic Hotel Beatus.

Room Tip: Go for a lakeside room even in winter as the views to the mountains are stunning.These rooms are also away from the road and very quiet.
  • Stayed: January 2013, travelled as a couple
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1  Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie H, Public Relations Manager at BEATUS Wellness- & Spa-Hotel, responded to this reviewResponded 18 January 2013

Dear Sir
We thank you very much for your kind feedback on your renewed stay at the Beatus. We are very happy to count your wife and yourself to our valued regular guests and are delighted that you enjoyed your last holiday over the festive days again so much. We will be sure to pass on your many compliments to our staff members, thank you very much.
We look forward to welcoming you to Merligen again soon and wish you all the best until then!
Best regards
Nathalie Hanslin, Head of E-Commerce & Sales

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Reviewed 28 December 2012

Went to eat here for lunch on Christmas Day, and the hotel was very busy to say the least. Decor was gorgeous and richly done. We were greeted immediately and assisted with any questions or needs we might have.
We needed to change our baby's diaper but there were no changing tables in the restrooms, so we went into a sort of storage area that held Xmas decorations, and laid him down on a table there. Various staff members approached us and asked us if we wanted to change the baby elsewhere or if the baby was cold. They were trying to be helpful but we waved them off and continued on.
When we were finished, we went to the restaurant area down the hall, and it was bustling with staff and guests. There was a definite feel to the place--old money, blue-haired clientele, and we found the staff to be more friendly than the guests! The restaurant was gorgeously decorated, and we took in the scenery of the lake and mountain view Beatus has to offer. Simply stunning. There are panoramic windows in every part of the hotel that is a public area (library, tea room, restaurants, etc.) so that you can really soak up the beauty that is the true draw of this area. We sat by the fireplace and were promptly waited on by restaurant staff. The food is average in my opinion, but the portions are generous and the prices are comparable for Switzerland in general, regardless of the hotel room prices at the Beatus.

There was a pianist playing beautifully a few feet from us, and a lively energy about the restaurant. Also available is an outside terrace, complete with shearling covered seats if you choose to brave the chilly winter air (a few guests were enjoying wine out there and admiring the view). Everything has an elegant feel to it, and the furnishings and decor are luxuriously appointed, with a European flair.

I recommend going, even if to have a drink or two and enjoy the atmosphere. The public areas are quite beautiful and peaceful and worth seeing. If you do choose to stay at the hotel, book a suite (if you can afford it). The Ermitage Suite is phenomenal, with flat screens, a fireplace, and panoramic views of the mountains and lake from the beautiful spacious bathroom. Worth a visit!

  • Stayed: December 2012, travelled with family
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1  Thank Blondelicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie H, Public Relations Manager at BEATUS Wellness- & Spa-Hotel, responded to this reviewResponded 31 December 2012

Dear Madam, dear Sir
We thank you very much for your review of your Christmas lunch at the Beatus. We are delighted that you enjoyed your experience with us so much and highly appreciate your many kind compliments, which we will certainly pass on to our staff members. We are sorry to hear that you found the food to be average and will certainly discuss this matter with our head chef, as we prefer to exceed our guests expectations rather than give them the "ordinary". We thank you for your recommendation concerning our suites and hope you will visit as again soon. Until then, we wish you a happy New Year and all the best for 2013!
Kind regards
Nathalie Hanslin, Head of E-Commerce & Sales

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Reviewed 2 September 2012

Having stayed here previously some years ago in a great room I was looking forward to a better stay than the 1 night I just experienced. even though the room I booked was not the premium room with lake view,I had not expected such a lousy experience which had me tossing and turning since 4am and left me sleep deprived with a neck and backache in the morning.
1) duvet was more like an oversized pillow;im a mere 184cm, but apparently that is about 25cm too tall as I had to choose between covering my feet or shoulders,so I kept waking up frustratingly looking for more covers. even my girlfriend at 168cm found the beds and duvet too small.
2) mattress way too springy/soft;left me with backaches.
3) no climate control in room-it got hot and sticky so only option was to open the window to get some air, but our room was right next to a church tower and the bells started chiming every 30 min from 6am..so that killed any further attempts at sleep

such a shame as the rest of the hotel-spa and restaurant- are quite good,although overall the place feels a little stuffy and dated.

I recommend avoiding the "cheaper"..rooms with the mountain side view and anyway test the beds before unpacking.
I for one will not be returning as I would have slept better on the floor.

  • Stayed: September 2012
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2  Thank limitup72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie H, Leiter Öffentlichkeitsarbeit at BEATUS Wellness- & Spa-Hotel, responded to this reviewResponded 5 September 2012

Dear Sir
We thank you very much for taking the time to send us a detailed feedback on your stay with us. We are sincerely sorry that your renewed experience at the Beatus did not meet your expectations. Our duvets are all standard size and measure 160x210cm, we apologize if your girlfriend and you felt them too small. It is correct that most of our rooms do not have air condition as there are strict regulations in the canton of Berne concerning this. If our guests feel the mattresses too hard or too soft, there is of course always the possibility to get them changed. Additionnally, we will put in new ones in all the rooms this winter, so a back or neck ache can be avoided in the future.
We thank you for your compliments on the spa and the restaurant and the recommendation of the rooms to the lake side and apologize once again for the inconvenience you experienced during your stay.
Best regards
Nathalie Hanslin, Head of E-Commerce & Sales

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