Unfortunately, I had a very poor experience that did not even involve staying overnight at this hotel. I booked a room online and received a confirmation email, saying that I could cancel at any time up to 48h before my stay. Three months before my trip, I decided to stay at a friend's house in Scuol, so I sent them a cancellation email. My mistake was that I never checked whether it had truly been cancelled, or not. Nevertheless, they charged me for two whole nights when I never even showed up. I subsequently managed to get another email address, and sent them the email proving I had tried to cancel, but to no avail. The manager would not budge. He simply replied "They have not canceled in the company STC, so we had the 2 nights charge as cancellation not done with your booking reference number to 18:00 clock, day bevor! We waited until to24:00 and also they are simply not arrived! this is not ok! kind regards"
What is not okay is treating potential guests with such mistrust and lack of flexibility. Refunding me one night would have been the corteous and right thing to do. I DO NOT RECOMMEND THIS HOTEL.
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