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“Poor customer service”
1 of 5 bubbles Review of Le Chalet d'Adrien

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Le Chalet d'Adrien
Ranked #4 of 23 Hotels in Verbier
Certificate of Excellence
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor customer service”
1 of 5 bubbles Reviewed 28 February 2013

Our experience at Le Chalet d´Adrien was below par and the customer service/servants were arrogant and unprofessional. I would recommend to stay away from this place. Full of russian turists. The staff was extremely impolite and rude and the spa not clean. I will never come back to this place.

Bad value for money.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank vili s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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169 reviews from our community

Traveller rating
    121
    30
    9
    5
    4
See reviews for
42
74
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10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cambridge, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 February 2013

This is a lovely small swiss hotel. The service was great. It's decorated beautifully. We stayed in a suite which was comfortable and roomy. The hotel offers a free shuttle which was convenient for going out to dinner; in addition, the Verbier free bus has a stop right outside the front door of the hotel. Only 2 complaints: (1) they charged us for a breakfast we didn't have (which they took right off the bill) and it wasn't until we were leaving that we realized the buffet breakfast was $50/person. We ate cereal each morning... next time we go there we will negotiate a lower breakfast price. $50 is way excessive. Even if we had 2 omelletes $50 is excessive; and (2) they did not keep track that we were leaving before 8am and did not have sufficient help for us at the front desk nor anyone to retrieve our snowy car for us - which a Relais & Chateaux hotel should do for you. The bar area and fireplace is delightful. We ate at the "more casual" restaurant in the hotel which was delicious. The 2nd night the front desk pointed us to the perfect "out-of-the-way local fare Swiss" restaurant which was delicious and delightful. The hotel's van wasn't operating when we finished dining so the owner of the restaurant gave us a ride back. We will definitely visit Verbier and Le Chalet d'Adrien again - we will just be a little more on guard with our breakfast and checkout time!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 February 2013

This must be one of the most convenient hotels in Verbier, being close to the gondolas and with a ski in and out service. We stayed for a long weekend and loved it. We had stunning views of the Alps to wake up to every morning and yummi food (and plenty of drinks) including lovely wines Apres Ski. I would definitely recommend this hotel if you are planning to go to Verbier

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RomillyRoRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milano
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 December 2012

We were staying here for a week in the end of November. This is a very charming top hotel in a resort with very few top quality establishments. It that is what you are looking for, Chalet D'Adrien is definitely worth considering. We loved staying at this hotel and the service was friendly and helpful. Both restaurants are really good, in particular their michelin star restaurant
Finding a ski-in ski-out hotel in Verbier is really hard and d'Adrien must be the closest to the gondolas going up the snow. We enjoyed the views from the rooms. Staff are friendly and everything generally live up to expectation. Bedrooms and bathrooms are not the biggest but we still recommend this place to stay in Verbier given views from the room, service and the culinary experience.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paolo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 December 2012

A very good experience eating lunch witha beautiful views of the mountain, natures natures in switzerland.staff are helpful.recomended.. a realSwiss style restaurant decor inside and there a playroom for the hildren in the base of the hotel

Stayed February 2012
Helpful?
1 Thank Donna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 September 2012 via mobile

We stayed for one night in September and had a memorable time. The view is amazing and the people working there loving their hotel.

The food was tastefull, pkentiful and with great fresh ingredients and the presentation did it justice.

My only disappointment was the bedding duvet not of great qualuty, pillows were square and of not great material, the bed was rock hard. If they fixed that it would be perfect!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alikiw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
210 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 23 July 2012

We had lunch with friends sitting on the terrace at Le Chalet d'Adrien with its fine views down the valley. Two of us chose the DIY beef option - a small brazier was brought to the table together with a plateful of sliced raw beef which we then cooked to our liking. The meat was delicious (superbly cooked, of course...) and it was great fun to boot!

The service was very efficient and good humoured - we were particularly impressed by the young sommelier who was happy to defend her recommendation with great charm when challenged; and it turned out to be an excellent choice to accompany our beef.

Overall an excellent lunch in very pleasant surroundings - I would strongly recommend eating there!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SixNineOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Chalet d'Adrien

Property: Le Chalet d'Adrien
Address: Creux, route des 91, Verbier 1936, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Verbier
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Verbier
#2 Spa Hotel in Verbier
#3 Romantic Hotel in Verbier
#4 Family Hotel in Verbier
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Le Chalet d'Adrien 5*
Number of rooms: 25
Official Description (provided by the hotel):
In a picture-postcard setting with unbelievable views of snowy peaks, Le Chalet d'Adrien seems to cling to the mountainside. It overlooks Verbier, one of the most charming high altitude resorts in Switzerland. In winter it is an unrivalled ski paradise, and in summer the high mountain pastures are the perfect place for magnificent hikes. Matching wood panelling and fabrics, antique furniture, books and objets d'art scattered around in a homey way all combine to create a charming, cosy atmosphere from which the pristine beauty of the landscape can be enjoyed. The pool looking onto the mountains, and the spa are an invitation to well-being. The restaurants feature the culinary flavours of nearby Italy and showcase Valais products and wines ... more   less 
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Also Known As:
Le Chalet d`Adrien Hotel Verbier

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