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“Continues to impress”

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Chalet RoyAlp Hotel & Spa
Certificate of Excellence
Reviewed 6 September 2013

I have reviewed this hotel in the past and since having been there again a week ago, I feel the need to state that they continue to impress. Since our last visit the have expanded the dining room and added additional outside seating. Since we were there before winter, it was lovely to lounge in the sun under the large umbrellas. The new juicer and coffee machine also visibly impressed several clients at breakfast. Their personnel are as efficient as always and we were impressed with the way they handle functions. There was a wedding reception at the hotel on the Friday night of our stay. We were informed of this when we checked in and provided with the option of a room-service breakfast at no additional charge on the morning after the reception. The windows are well soundproofed and on our return to our room from our own function that evening, we found ear plugs in case we were bothered by the noise. We never even had to use them though. It is these little touches that puts this hotel apart from so many others. We once again thoroughly enjoyed our stay.

Room Tip: Having been there twice, it seems that there are no bad rooms. All sides of the hotel has beautiful...
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  • Stayed: August 2013, travelled as a couple
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Thank CorneCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 - 162 of 676 reviews

Reviewed 4 September 2013

A hotel that its uniqueness is looking after the small but very important details. Rooms are excellent, not less! The lack was that there was no air condition in the rooms, I can understand it since of local weather but this summer was very hot even there.
Breakfast is served in a very nice room, full of light and view. Service in breakfast was great. Also when we ordered room service, we liked it, it was fresh and served as if we were in the restaurant.
Fellows, the hotel is not cheap, as you can imagine but deserves the tariffs.
Another advantage is the bath room, again, you could feel the touch of the team and profound accommodation attitude.
One more disadvantage, the indoor pool is superb, but the water were quite cold. My kids could not swim there,it was Too cold.
There is a play room for the kids, it is nice. I am recommending a family to use the internally connected rooms, we found this Hotels solution as a great one.
Overall, I am highly recommending it to my colleagues, if you wish to have a nice vacation with your family or friends in Villars area, this Hotel is probably the best you can stay in.

Room Tip: Family accommodation could be with two internally connected very nice rooms with a really big terrac...
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  • Stayed: August 2013, travelled with family
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Thank gilkalderon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

Superb hotel & spa but the experience is maybe not entirely the one we can expect from a 5 star hotel and truly get in other 5 star in other places in the Swiss Alps... How can I explain...

- No question about the hotel, the overall place and the spa, they are all beautiful... But at the same time, there is no air conditioning in the rooms...
- No question about the service and the staff, very professional and responsive... But the newspaper were not delivered to our room before 11am therefore after breakfast time...
- No question about the bar and restaurant (even-though the main one was closed for renovation), it all looks great... But the breakfast buffet was fairly small and limited...

In summary, it could have been fabulous but it has been only nice...

  • Stayed: August 2013, travelled with family
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Thank Zazins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletRoyAlp, Assistante de Direction at Chalet RoyAlp Hotel & Spa, responded to this reviewResponded 13 August 2013

Dear guest,

Thank you for taking the time to tell us about your stay at the Chalet RoyAlp Hôtel & Spa.

At the Chalet Royalp Hôtel & Spa, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.

We thank you for the comment concerning the room temperature. Being situated in the heart of the Swiss Alps it is correct, that we do not have air-conditioning in our rooms. For your next reservation, please do not hesitate to ask to lower the room temperature before your arrival. We can also put a fan into your room.

We are very sorry for the late delivery of the newspaper that you had ordered and would like to apologize for this inconvenience. We have to inform you that the international newspapers only arrive at around 10am at Villars. We would like to apologize if this information has not been given to you properly at your check in.

Concerning our breakfast buffet will share your comment with our chef and hope to show you a difference during your future stay.

Thank you again for sharing your experience on TripAdvisor and it is our hope that you will give us the opportunity to convince you during your next stay.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2013

Chalet Royal is excellent hotel, Front office didn't even take 1 min to get us check in, Very good spacious rooms, Excellent view from balcony. Europe standards its a very big room with all amenities. Excellent staff. Excellent early morning breakfast buffet. Overall very good experience.

Room Tip: take a room lift side only so that you get very good view of alps
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  • Stayed: July 2013, travelled on business
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1  Thank hoteladvice123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletRoyAlp, Assistante de Direction at Chalet RoyAlp Hotel & Spa, responded to this reviewResponded 13 August 2013

Dear guest,

We are very pleased to read that you enjoyed your stay at the Chalet RoyAlp Hotel & Spa. We will share your comments with our team, who I am certain, will be encouraged by your remarks.

Thank you again for sharing your experience on TripAdvisor and we look forward to welcoming you in the future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

This Hotel is stunning! It's not the usual 5 star clinical, marble flash cash suits and ties and sycophantic hand rubbing yes sir no sir carry your bags sir- but a beautiful wooden stylish and peaceful giant "Home".
The service is friendly and "real" and very warm. The food wonderful but extremely expensive.
My Wife and I and our 4 year old son were travelling by Land Rover through Europe, pulling a rather large expedition trailer. We were camping most nights but whilst we were in Venice we decided to treat ourselves and managed to obtain a last minute booking at the RoyAlp. We drove all the way there that morning and arrived rather knackered I have to say, in the early evening. The last bit of the journey is a long twisty road into the mountains. There was very low cloud and so it wasn't until the next day that we discovered just how beautiful the area was.

There are log fires, cosy places to sit and relax. There is such a wonderful collection of internal fixtures and fittings that it feels that one is staying in a very rich persons personal home.

I want to especially thank Val who was very kind and charming.

I cannot recommend this hotel enough. It is one of the most luxurious places that I have stayed without it being too posh if you know what I mean?

  • Stayed: May 2013, travelled with family
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1  Thank Monford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletRoyAlp, Assistante de Direction at Chalet RoyAlp Hotel & Spa, responded to this reviewResponded 24 July 2013

Dear guest,

Thank you for taking the time to tell us about your stay at the Chalet RoyAlp Hôtel & Spa. We are very pleased to read that you enjoyed your stay and are delighted that we make you feel at home at the RoyAlp. We will share your comments with our team, and especially Valerio, who I am certain, will be encouraged by your remarks.

Concerning the pricing structure in our restaurant we hope that during your future stay you will benefit of a better value for money regarding our catering offer.

Thank you again for sharing your experience on TripAdvisor and we look forward to welcoming you in the future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2013

Great hotel ,Anything is the best,
Theirs preciseness to the small details is perfect.
I recommend everyone not to miss this hotel.
Not cheap hotel but worth every penny.
without any doubt it is the best luxury hotel,excellent service and great Welcome.
fabulous spa and fitness area.
Lovely hotel and fabulous rooms.

  • Stayed: June 2013, travelled with family
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Thank YISHAK L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletRoyAlp, Assistante de Direction at Chalet RoyAlp Hotel & Spa, responded to this reviewResponded 24 July 2013

Dear guest,

We are very pleased to read that you enjoyed your stay at the Chalet RoyAlp Hotel & Spa and appreciate your remarks.

We will share your comments with our team, who I am certain, will be encouraged by your remarks.

Thank you again for sharing your experience on TripAdvisor and we look forward to welcoming you in the future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2013

Always of a very high standard and personal service. Staying at the RoyAlp is like returning home to a family and in particular Annie is always making sure everything is perfect. The spa is excellent and the food very good indeed. Well worth a visit even if just for the Club Sandwich!

  • Stayed: December 2012, travelled with family
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4  Thank Yousef M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletRoyAlp, Assistante de Direction at Chalet RoyAlp Hotel & Spa, responded to this reviewResponded 21 June 2013

Dear guest,

We are very pleased to read that you enjoyed your stay at the Chalet RoyAlp Hotel & Spa. We thank you for your remarks and are delighted to read that we make you feel at home at the RoyAlp. We will share your comments with Annie and the rest of our team, who I am certain, will be encouraged by your remarks.

Thank you again for sharing your experience on TripAdvisor and we look forward to welcoming you in the future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chalet RoyAlp Hotel & Spa

Address: Domaine de Rochegrise | Route du Col de la Croix, Villars-sur-Ollon 1884, Switzerland
Region: Switzerland > Canton of Vaud > Villars-sur-Ollon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Villars-sur-Ollon
Price Range: £296 - £1,150 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chalet RoyAlp Hotel & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Chic and casual, cosy and authentic, the Chalet RoyAlp Hôtel & Spa, member of Leading Hotels of the World, invites you to enjoy relaxing moments in a unique setting. In winter or in summer, the Chalet RoyAlp Hôtel & Spa is a haven of peace in the heart of the Villars-sur-Ollon resort in the Swiss Alps. ... more   less 
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Also Known As:
Chalet Royalp Hotel Villars-Sur-Ollon
Chalet Royalp Hotel And Spa

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