This hotel is charming, has delicious food, and an absolutely amazing level of service. We had decided to spend the day walking on paths high above the valley where Leukerbad is nestled , on the mountainsides, before descending to the next hotel where we were going to stay , down in the valley, near Leuk. We wanted to send our backpacks ahead so we didn't lug them all day on our backs. First, in response to my query ahead of our stay, Hotel Waldhaus researched the options available for transporting our luggage and promptly emailed me the options (bus or taxi and prices!) Then, when we arrived, the hotel called the bus service for us and arranged to have our luggage transported from Leukerbad to Leuk at the other end of the valley, and THEN, without charge, took our luggage to the bus station so we didn't have to!!!! WOW. They went above and beyond. We had a lovely day in the mountains hiking 17 miles, without the burden of our backpacks as we climbed and descended steep paths. Thank you Hotel Waldhaus . You are a lovely, well located hotel who really care for your guests. We had fabulous views from our room. Stay here!. You won't regret it.