We stayed at this hotel as a family of 4, kids aged 5 and 6, for 5 days end 2011, beginning 2012.
Overall, the room was fine, but the room and bathroom, as the hotel in general, really need to be refurbished and are certainly not worthy of 4 stars. We were pleasantly surprised to see that they provided bath robes and slippers for the kids, as well as the adults, which was a nice touch. The sleeping arrangement was a very comfortable double bed, and a double sleeper couch for the kids to share. The area was quiet, so we could leave the window open slightly and slept well.
The best feature of the hotel is that it has it's own thermal baths, which are nicely done. It's a shame that many of the features in the pools didn't work.
The hotel staff in general were doing their jobs, but certainly didn't seem to be enjoing the process. The most pleasant, and only ones to smile and greet spontaneously, were the room maids.
By far, our worst experience was the evening meal (we were on half-board). Except for the first evening, the waiting time for the meals was beyond an hour, inspite of the fact that the dining room was only about 25% full, and that you pick your evening meal at breakfast time. Luckily the kids' meals were faster, but they obviously still had to wait for us to get and eat our dinner. On the first night, although the timing of the meal was perfectly normal, the fish was absolutely inedible. On another occasion, it was very good, but there must have been only about 25 grams of it on the plate! We did ask what was happening and why things were taking so unacceptably long in the kitchen, and were informed that the kitchen staff were down to 2 people, from 13 previously!! One could ponder on why they all left, but more importantly, the failure to solve the problem ahead of the busiest week of the year, during which they charge the highest rates, is a clear sign of poor management and unacceptable for a 4-star hotel.
There was a play area for the kids which again, was a good idea. Unfortunately the toys were in an appalling condition - again not up to a 4-star standard.
The gym room was small but well equipped and everything seemed to work just fine.
It's a shame the hotel is so poorly managed, because it certainly had potential to offer a great stay if things were kept up to standard and the staff took more interest in doing and delivering a better service.
- Official Description (provided by the hotel):
- Facing the majestic Gemmi Pass, the Hotel Bristol draws its vitality from the depth of Leukerbad's legendary thermal springs. A four-star haven of peace, this matchless Alpine spa offers a stimulating, sunny and revitalizing break amid breathtaking natural scenery.Regulary YOGA Retreats. ... more less
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- Also Known As:
- Mercure Bristol Leukerbad Hotel Leukerbad
- Accor Bristol Leukerbad