We were looking for a classic Swiss restaurant to have a fondue while on a ski holiday (ski lifts closed for 4 days due to high winds but that's another story). Booked early in the day by phone in English as all the restaurants are booked up they say. Arrived on time to find no-one speaking either English or French so had to make do with hand signals - now I accept this is part of the 'fun' but when you pay £20 per person for a fondue one could expect a little service in a country where (nearly) every school child learns French, German and English.
The restaurant is divided into two parts - an inner part and an outer part near the door. We were put near the door and the kids had to huddle together to keep warm as the door was open more often than closed - and this was when the outside temperature was only a few degrees below zero. Yes we could have complained but I was getting fed up with having to complain about bad service in every restaurant we visited in Leukerbad, with the exception of the Romerhof which was good.
As to the food: the bread for the fondue was stale, the fondue was too runny and the fondue burner went out - if the staff were present then I would have asked them to relight it (using hand signals) but their absence was notable - probably due to how cold it was!
So if you have to eat here - and this might happen as there is a shortage of available restaurants tables in busy times, then insist on a table inside, wear your thermal underwear, brush up your German and be prepared for a bill in excess of £120 for 4 (2 children + 2 adults).
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