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“Easy to relax”

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Waldhotel Doldenhorn
Ranked #2 of 9 Hotels in Kandersteg
Certificate of Excellence
Reviewed 4 September 2011

After a long hike this is where you would like to be. Set back in the woods with mountain view . Fantastic spa and pool.

  • Stayed: August 2011
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Thank Macrosantafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 - 59 of 256 reviews

Reviewed 24 April 2011

The town is nice, if not beautiful (compared to other Swiss Alpine towns) and the hotel looks the part of an alpine waldhotel. However, we were not given the suite that we reserved online and were actually lied to by the owner as to the reason (simply a case of overbooking after a later discussion with one of the staff). To make matters worse, his answer was to try to upgrade us and make us pay the full price for the upgaded room!!! When I rejected this absurd option I was continually interrupted so that the owner could make it clear that it was our fault for not reading the booking information in detail, examination of which still left us wondering what he was talking about. I won't bore you with the details any longer. Suffice to say the owner then declared that 'if we were not happy with him then he is not happy with us, and that we should stay somewhere else'. The arrogance that this man had throughout the entire ordeal was very surprising. In the end, he backed down from his threat to not give us any room and gave us the upgraded room that we did indeed pay more for so....he won I guess. We certainly lost on this hotel experience. Beyond this incident, I am unsure how this hotel received a four star rating. In short the aesthetic details are lacking and the entire experience seems very overpriced. To quote another gentleman staying at the hotel 'it's a four star hotel because of the price'.

  • Stayed: April 2011, travelled as a couple
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1  Thank cmoore1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2010

Upon arrival we were offered a glass of Prosecco while completing our check in on the terrace, following which we were shown around the hotel's facilities before moving on to our suite. We meandered in the village in the afternoon before returning to enjoy the pool, spa, hammam and sauna. Despite the hotel being unexpectedly full due to the wonderful weather the staff continued to show that personal touch, right down to the excellent service and the menu on the table. The evening meal was a first class gourmet dinner, and the dessert trolley was enough to tempt even the most faint-hearted dessert eater like myself. The buffet breakfast was complemented with a la carte items cooked fresh to order. We will definitely return.

  • Stayed: October 2010, travelled as a couple
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Thank irene98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2010

Stayed at the Doldenhorn for (unfortunately) only 1 night - will definately be back. Stunning location - quiet & tranquil. Front desk were helpful, friendly & professional and we were very well treated even though our stay was short. Our room was 'Economy' but it was large & well appointed and more than adequate. A welcome desk of Proseco (& hot chocolate for our son) was a nice touch. The Wellness Centre was excellent & one of the best I have been to in a non-Spa specialist hotel. There was a large pool (probably 17 metres, outdoor jacuzzi, indoor jacuzzi, 2 rock cave showers (popular with the boy!), 2 saunas, wet room, plunge bath & lots of space & beds for relaxing.

A nice touch at breakfast was the 'Doldenhorn News' paper listing activities in the area, guests & dinner menu + a summary of the world news. We loved the door hanging sign in our guest information pack which read 'Attention Dog in the Room' in 3 languages - next time we will bring our canine!

  • Stayed: August 2010, travelled with family
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1  Thank RoseInCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2010

We have just enjoyed a very relaxing and pleasant 10 nights in this very comfortable hotel. Our 'ambience' room was quiet, clean and spacious. The food was excellent and the complimentary afternoon tea with cake was especially appreciated. The staff were friendly and helpful though some were less confident when dealing with English speaking guests. Be aware that drinks and especially wine at dinner can be a bit pricey. The spa facilities were excellent and free. The hotel is a little way from the village but a free village bus( with guest card) is available and the hotel also offers transport into the village if requested. However the walk is a pleasant 15 minute stroll so it is no real hardship. Kandersteg is a very quiet village and not a place for nightlife but there are good hiking trails in the area. Good rail links for example to Interlaken and Thun made this a good base to explore the surrounding area.

  • Stayed: August 2010, travelled as a couple
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Thank CatWomanSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2010

Recently back from a 10 night stay at the Waldhotel Doldenhorn. Rarely write reviews, but felt that the quality and service received were of such a high standard that a review was required.

From the initial arrival and being picked up by the courtesy bus, to the welcome drink in the bar and tour of the hotel the service was excellent. The quality and variety of the food on offer was superb - having stayed in some places where over 10 nights you see the same thing on the menu there was no danger of that occurring here.

The spa facilities were excellent, and given that the use of these was at no extra charge (unlike some places visited) and also came with free fruit juices available is great.

Overall I'd recommend the hotel to anyone, and Kandersteg's a great location for a summer walking holiday.

  • Stayed: June 2010, travelled as a couple
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1  Thank WetherbySteve460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

I had long considered the Doldenhorn since my adult daughter lives in Switzerland and we search for quintessential Swiss locations and experiences but the opportunity to celebrate my daughter's birthday provided the chance. Contrary to other reviews we found the staff welcoming and friendly but not overbearing. When you arrive you are greeted with an apertif in the lovely living room area that feels like someone's home. The critique that mentioned the steps and carrying their own luggage was dismaying since there is another door just to the right of the main entrance that leads to the elevators. have no problem. Even if there was no staff you could pull your car right to that door and we had a large dog and the staff was glad to help us. We did encounter the problem with the construction but they immediately moved us to an upgrade that was a lovely suite. My suggestion: tell people when reservations are made or take the neighboring rooms out of service or offer a considerable discount for the noise.
Location-spectacular, food-among the best I have ever had anywhere in the world, spa-very well appointed with multiple steam rooms, saunas and lovely pool and jacuzzi. Walking into Kandersteg was special, passing Swiss cows and soaring mountains.
Afternoon tea, dessert and cheese carts that were astounding. Breakfast was bountiful-we had no canned fruit-perhaps it was a seasonal thing for the other guests but we encountered all fresh fruit, lovely meats and cheeses, bread to die for!
They decorated the table with hearts for my daughter's birthday dinner and gave us our own small chococlate cake. Annika was particularly helpful with recommendations of wine and menu choices.
We cannot wait to return.

  • Stayed: May 2010
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1  Thank katieself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waldhotel Doldenhorn

Address: Doldenhornstrasse 26, Kandersteg 3718, Switzerland
Region: Switzerland > Canton of Bern > Kandersteg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Kandersteg
Price Range: £204 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waldhotel Doldenhorn 4*
Number of rooms: 42
Official Description (provided by the hotel):
"Staying with friends" In Kandersteg, the most beautiful place in the Bernese Oberland, to expect the Waldhotel Doldenhorn **** Superior with its award-winning cuisine, which you can enjoy in various restaurants and bars. The Resort features a generous wellness & spa area, where you can bathe in the purest mountain spring water. In enchanting little park, the mountain water flows harmoniously through small streams. Our hotel invites you to relax, enjoy and feel a. ... more   less 
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Also Known As:
Waldhotel Doldenhorn Kandersteg
Waldhotel Doldenhorn Hotel Kandersteg

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