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“Lovely hotel in good location”

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Waldhotel Doldenhorn
Ranked #2 of 9 Hotels in Kandersteg
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely hotel in good location”
Reviewed 23 September 2012

We have stayed in several hotels in Switzerland (including Wengen, Davos, Murren, Zermatt and St Moritz), and we liked this hotel very much even if our favourite resort is still Wengen. This hotel does have many plus points - in particular the lovely quiet location away from any main roads, and a very tastefully decorated "wellness area" comprising the swimming pool and spa area. We were given an upgrade from an ordinary double room to a suite when we arrived, which was super - again the decor was very tasteful and it was lovely to have two balconies. Being able to make up our own packed lunches from the breakfast buffet each morning was a significant bonus. The visitors' card giving us free use of the bus into Kandersteg was useful. And the hotel also had easy access to a number of lovely nearby walks.

On the down side, we did have some minor criticisms. For example, we were surprised to be charged 4 francs for a half litre of still water at dinner each evening. I had asked for tap water but the waiter indicated that this was what they provided. The waiters and waitresses generally were very friendly but we felt they probably needed a more experienced head waiter to be in charge of the restaurant to ensure that people weren't kept waiting too long, or that language barriers could be overcome more quickly. Also, the hotel restaurant is closed one day a week, and so we had to go to a neighbouring restaurant one night for dinner. Fine if you like raclette or mountainous slabs of meat and sauerkraut - probably very traditional but really not very enticing. We also found that the hotel minibus 3 times a week to Adelboden advertised in the Swiss Travel brochure did not happen at this time of the year. My bedside light was so dim that it was impossible to read by it, and my husband would have liked to have been able to get an English speaking TV station e.g. CNN to catch up on the news.

We might go back again one year, but on balance feel we are much more likely to return to Wengen.

Room Tip: Ask for an upgrade to a suite looking across the valley
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  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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241 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reading, United Kingdom
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 August 2012

This hotel is set in amongst trees and it has wonderful views of the mountains.
the room we were given was massive! it had a jacuzzi at the foot of the bed, two toilets a sitting room and a but you up bed if needed. the verandah had beutiful views. I lay on the sunbed at night listening to the small babbling brook next to the hotel and watching the mountains light up with lightening.
the food was first class
ths swimming pool and fitness room very good.
over all a fantastic hotel.

Room Tip: if the room is not to your liking ask to change
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 6 Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 24 August 2012

Kandersteg is surely one of the most beautiful places in the world. It walls within the Junfrau World Heritage area. South west of Interlaken it is not yet as crowded or commercial as the towns on the South East (Grindenwald, Lauterbrunnen etc). This was the second year in a row that we spent summer in Kandersteg. The last year (2011) we were at the Royal Park which as a hotel was a huge disappointment - surely falsely claiming to be a 5 star property. This year royal park shut down and the "next best" place we heard was Doldenhorn. And I am so happy that Royal Park shut down otherwise we never would have discovered this Gem. Here are the things I loved about this place (in no particular order)
1. Nice location - not as nice perhaps as Royal Park - in terms of the view - but still very good and more secluded and private. Right behind our room ( we had almost the whole of one of the chalets) was a huge wooded cliff soaring high. Ample car parking and ground spaces.
2. Outstanding food - really a class above anything else . But they need English menus. Surprising they just didnt have English menus. Fortunately Annika - spoke excellent English and explained everything for us. Great Breakfast - and with some trouble - special requests were eventually accomodated
3. Large, comfortable, modern and very clean rooms - nothing fantastic - but with the amazing natural environs - really who needs or even wants - the typical over the top rooms at the fancy big chains or the small chic boutiques.
4. Bar open round the clockl
5. Pool - what an amazing pool and spa. Many saunas, steam room, cold plunge etc etc. But the highlight is the pool - which is indoor - but has a small "door" through which one can swim into a part of the pool which is in the outdoors - mmmm - savor the crisp air and mountain views and then come back in. We did this all the time.
6. Staff was efficient. Not super polite - but by swiss standards - very good. And very willing for pickups and dropoffs from/to the station and restaurants (Des Alpes was a place we went to often - nice pizzas/burgers/pastas and a place where you can let the kids run and scream - when you've had enough of the formal atmosphere at the restaurant in the hotel)

Nothing really negative to report about the hotel as such. Overall in switzerland one does sometimes find the service to be a bit reluctant and unwilling - even if its efficient. I am not sure how to describe it. Some of my friends felt there's a racist attitude in switzerland. I am not sure quite what it is. The staff is usually efficient but in a "matter of fact" way - not warm or friendly. But in my experience this is "normal" in Switzerland.

Simple, comfortable - great food - great pool

Best things to do in Kandersteg
Oeschinen see - got to do the toboggan up there
Sun Buhl
Excursions to Frutigen, Adelboden and of course interlaken
the Rothorn Bahn in Brienz is outstanding - google it !!

  • Stayed June 2012, travelled with family
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Helpful?
3 Thank RishiKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 October 2011

After our first visit in May, 2010 I have returned twice: Christmas 2010 was nothing short of perfection. The decorations all around the hotel were so elegant and understated, ambience like that of being in someone's home for the Holidays. Toss in heavy snowfalls while swimming in the indoor pool and in the outdoor jacuzzi with cross country skiieres zooming within feet of you as you soak in the warm water, it simply cannot be out done. The Christmas Eve dinner was very special with the owner telling the Christmas story in 3 languages.
In June 2011 my husband and I returned to share hotel with friends for their first visit. The weather overcast with the Alps in view only the day of arrival and day of departure. That said, we relaxed in the steam rooms, jacuzzi, and savored the remarkable food. True R & R after two weeks of non-stop travel through Tuscany. Only glitch was the lack of a full time masseuse as we had in the past but the staff went out of the way to have someone there for us. Hoping to return for Christmas this year. Note: For the reviewer who said the steam rooms were not on-phone ahead and ask them to turn them on. Otherwise they do not waste the electriciyt as so many people go out early for skiing or hiking. I stop at the desk after breakfast and tell them what time I plan to go to the spa area and they are glad to accommodate.

  • Stayed June 2011, travelled with family
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Helpful?
4 Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 September 2011

We stayed one night at the Waldhotel with our two kids and dog. The hotel is very relaxed and easy going which goes perfectly well with its surroundings. The room was a suite and was perfect for a family of four. The breakfast was excellent as was the dinner. They have great service and shuttle to any of the lifts. The only reason I am taking a star off is because the saunas were not working while we were there and the pillows were uncomfortable. Otherwise the wellness is also nice. We will definitely stay there again.

  • Stayed September 2011, travelled with family
    • Value
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Helpful?
1 Thank ebaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Fe, New Mexico
Level 6 Contributor
116 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 4 September 2011

After a long hike this is where you would like to be. Set back in the woods with mountain view . Fantastic spa and pool.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macrosantafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2011

The town is nice, if not beautiful (compared to other Swiss Alpine towns) and the hotel looks the part of an alpine waldhotel. However, we were not given the suite that we reserved online and were actually lied to by the owner as to the reason (simply a case of overbooking after a later discussion with one of the staff). To make matters worse, his answer was to try to upgrade us and make us pay the full price for the upgaded room!!! When I rejected this absurd option I was continually interrupted so that the owner could make it clear that it was our fault for not reading the booking information in detail, examination of which still left us wondering what he was talking about. I won't bore you with the details any longer. Suffice to say the owner then declared that 'if we were not happy with him then he is not happy with us, and that we should stay somewhere else'. The arrogance that this man had throughout the entire ordeal was very surprising. In the end, he backed down from his threat to not give us any room and gave us the upgraded room that we did indeed pay more for so....he won I guess. We certainly lost on this hotel experience. Beyond this incident, I am unsure how this hotel received a four star rating. In short the aesthetic details are lacking and the entire experience seems very overpriced. To quote another gentleman staying at the hotel 'it's a four star hotel because of the price'.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmoore1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waldhotel Doldenhorn

Property: Waldhotel Doldenhorn
Address: Doldenhornstrasse, Kandersteg CH-3718, Switzerland
Region: Switzerland > Canton of Bern > Kandersteg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Kandersteg
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Waldhotel Doldenhorn 4*
Number of rooms: 42
Official Description (provided by the hotel):
"Staying with friends" In Kandersteg, the most beautiful place in the Bernese Oberland, to expect the Waldhotel Doldenhorn **** Superior with its award-winning cuisine, which you can enjoy in various restaurants and bars. The Resort features a generous wellness & spa area, where you can bathe in the purest mountain spring water. In enchanting little park, the mountain water flows harmoniously through small streams. Our hotel invites you to relax, enjoy and feel a. ... more   less 
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Also Known As:
Waldhotel Doldenhorn Kandersteg
Waldhotel Doldenhorn Hotel Kandersteg

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