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“needs a face lift”

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Waldhotel Doldenhorn
Ranked #2 of 9 Hotels in Kandersteg
Certificate of Excellence
Reviewed 18 August 2014

The hotel its self is very outdated. The town and surrounding area are breathtaking though. We found the hotel clean, rooms were large, restaurant staff and bartenders were great but the girls at the front desk were not very personable or knowledgable. We really enjoyed our meal across the street at the typical swiss restaurant run by the hotel.

  • Stayed: August 2014, travelled as a couple
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    • Rooms
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Thank BrFritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 - 44 of 258 reviews

Reviewed 13 January 2014

This review is long overdue -- we stayed for 1 night in August 2013 as part of a Smartbox package (accommodation + dinner). Already planning our return!

Positives:
* Suite was impeccable with very unique decor that made you feel as if you were in a cabin in the middle of the woods
* Incredible dinner including dessert and cheese trolleys.
* Best spa facilities I've ever experienced (myriad of saunas, pools, jacuzzis)
* So many nooks and crannies to explore in the hotel or alternatively you can sit on the verandah and enjoy the serenity
* Service was excellent and very friendly

Negatives:
* None

  • Stayed: August 2013, travelled as a couple
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2  Thank SkyandRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

No doubt, Kandertal is lovely - but it is the hotel I am rating here, and I am afraid it has few redeeming features.

Negative:
* absolutely abysmal service: breakfast staff yawns and chews gum in your face
* breakfast staff fails to carry out simple request due to language issues (I tried Swiss German, German and English)
* were seated and dirty table
* staff.for the most part is rude or unmotivated
* bad room maintenance: dirty table not cleaned, toiletries not replaced, soap dispenser broken, no bin in toilet
* "panorama room" faced a wall. And little else.
* at check out reception tried to overcharge the price specified in writing and took 15 min to decide thy might honour a written document

Summary: A huge disappointment and something of a disgrace.

So stellt man such den Service in einem Autobahn-Motel vor

  • Stayed: September 2013
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4  Thank 176em
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doldenhorn, Inhaber at Waldhotel Doldenhorn, responded to this reviewResponded 26 September 2013
Google Translation

Es tut mir leid dass Ihr Aufenthalt so enttäuschend war. Da Sie der deutschen, schweizerdeutschen und englischen Sprache mächtig sind antworte ich ihnen in Deutsch und möchte folgendes richtigstellen. Wir schreiben explizit, dass unsere Economie-Zimmer zum Teil zur Waldseite gelegen sind und erwähnen nirgend dass unsere preiswertesten Zimmer einen Panaromablick hätten. Unsere Servicemitarbeiter sprechen alle Englisch und mit Ausnahme einer Thailändischen Hotelfachschul-Praktikantin auch alle Deutsch beziehungsweise Schweizerdeutsch. Kaugummi wird höchstens in der Freizeit gekaut. Wir sind seit bald 40 Jahren bestrebt unseren Gästen ein gutes Ferienerlebnis zu bereiten und um dieses Ziel zu erreichen helfen uns auch Kritiken. Insbesondere wenn sie konstruktiv sind. Doch da appelliere ich an objektive Fairness was in Ihrem Fall leider nicht zutrifft. Oder liegen die meisten, übrigen Trip Advisor Bewertungen komplett falsch.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

The front rooms are exceptional with an outstanding view of the mountains. The rooms in the rear don't quite share the outside ambiance. The hotel staff was fairly accommodating, particularly with travel in that they arranged transportation to the train station for us at 5AM, along with a care package of food for our trip. My only criticism is that for the price you still need to pay extra for wifi.

Room Tip: Choose a room in the front for a better view.
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  • Stayed: August 2013, travelled as a couple
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1  Thank JnG914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2013

the hotel is beautiful, although not all the rooms are - make sure to choose a room only after seeing it. the staff looks very unhappy and gloomy. We came checked in after ten, and the next morning were scolded for moving about the room until one oclock in the morning, turning on the jacuzzi at twelve oclock at night and spending too much time in the shower for such hours - which apparently bothered the downstairs guests. we were requested to move to another less nice room, no apology provided nor any form of making us feel better about hte whole thing. when I requested to speak to the manager I was told he was away and despite my request that he be in touch with me upon return - I never got the call. we left there feeling very lousy and our privacy totally invaded.
we moved to the Victoria which isn't as pretty but very warm and welcoming.

Room Tip: if you go, in tmake sure to see that room before taking it - some of the rooms we saw were beautiful...
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  • Stayed: August 2013, travelled with family
    • Service
4  Thank chanan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

Have just spent the most relaxing, pampered and amazing week at the Waldhotel Doldenhorn in Kandersteg. The food was out of this world, and to have the option of eating at their old Ruedihus guesthouse just across the road was very special. We stayed in an "ambiance" room which was a good size with a nice balcony. Herr and Frau Maeder, who own it certainly keep a close eye on the running of both establishments, and it does them great credit.
Good old fashioned service is the name of the game. We have stayed at 2 other hotels in Kandersteg, but this one must be the best in the town. We shall return.

Room Tip: Our "ambience" room on the 3rd floor was quiet, of good size with a balcony,
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  • Stayed: August 2013, travelled as a couple
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1  Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

This hotel is about 1 km from the centre of kandersteg. Overall this is a great plae to stay amd relax, especially the spa area is great (large indoor pool, outdoor pool with garden and beautiful view into the mountains). There are two restaurants, rather pricy (one restaurant is about 5 mins walk). Best rooms are in the main building. Rooms to front have beautiful view, to the back view is covered by mountain. Lobby and bar area are very nice, with books, pool billiard. Four stars from me only, as wifi is not included in room rate and expensive, and service personnel is not very attentive (friendly and ok, but not the most warm).

Room Tip: Ask for renovated rooms in main building with view to mountains. Worth it.
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  • Stayed: August 2013, travelled solo
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Thank Achim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waldhotel Doldenhorn

Address: Doldenhornstrasse 26, Kandersteg 3718, Switzerland
Region: Switzerland > Canton of Bern > Kandersteg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Kandersteg
Price Range: £200 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waldhotel Doldenhorn 4*
Number of rooms: 42
Official Description (provided by the hotel):
"Staying with friends" In Kandersteg, the most beautiful place in the Bernese Oberland, to expect the Waldhotel Doldenhorn **** Superior with its award-winning cuisine, which you can enjoy in various restaurants and bars. The Resort features a generous wellness & spa area, where you can bathe in the purest mountain spring water. In enchanting little park, the mountain water flows harmoniously through small streams. Our hotel invites you to relax, enjoy and feel a. ... more   less 
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Also Known As:
Waldhotel Doldenhorn Kandersteg
Waldhotel Doldenhorn Hotel Kandersteg

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