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“Perfection” 5 of 5 bubbles
Review of Hotel Eden Roc

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Hotel Eden Roc
Ranked #3 of 32 Hotels in Ascona
Certificate of Excellence
Royal Tunbridge Wells, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfection”
5 of 5 bubbles Reviewed 22 October 2013

What a wonderful hotel and in a simply stunning location right on the lake and close to 'downtown' Ascona. Incredibly comfortable room with balcony overlooking lovely Lake Maggiore. Sensationally friendly staff and the finest food I've eaten in living memory. Gorgeous terrace from which to watch the boats drifting by and reflect on the meaning of life. My only regret is that I could only spend a couple of nights here as a month would have done me the world of good. I can't praise this place highly enough although I have done my best. Heaven!

Stayed October 2013, travelled solo
Helpful?
2 Thank Clive A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 24 October 2013
Google Translation
„Perfektion“


Ascona, 24. Oktober 2013


Sehr geehrter Herr Clive A.

Vielen herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie den Aufenthalt im Hotel Eden Roc so sehr genossen haben und am liebsten länger geblieben wären.

Das ist das schönste Lob, dass Sie unserem Team, das jeden Tag bemüht ist, die Anforderungen und Wünsche unserer Gäste zu erfüllen, und zu übertreffen, machen können. GRAZIE!

Wir hoffen, Sie schon bald wieder im Hotel Eden Roc willkommen zu heissen, und verwöhnen zu dürfen, und grüssen Sie freundlich.

HOTEL EDEN ROC


Daniel Schälli
Direktor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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427 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
Lewes
Level Contributor
168 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
5 of 5 bubbles Reviewed 19 October 2013

The night before I arrived at Hotel Eden Roc I stayed in a dump in East London. Now I am sitting at my desk on the third floor of this superb hotel gazing out on Lake Maggiore as the late Autumn sunshine glisters on the water.

The joys of Italian cuisine and warmth are coupled with Swiss precision to combine to deliver a world class hotel. This is an like old fashioned grand hotel but with modern twists in a small and charming town. I am unable to fault anything.

With its mix of restaurants delivering tasty pasta and fish dishes on a terrace overlooking the lake to fine cuisine in a sophisticated dining room this place does not come cheap, but for a weekend of unrequited luxury it is most definitely a place to put very high on the 'must do' list.

The staff are all first class with a world class spa and every creature comfort a jaded international traveller could look for. My suite is superb with a walk in wardrobe larger than the room I was offered at my previous lodgings hard by London City airport from where I flew.

We are here to play two local golf courses, popular with Germans and Swiss but rarely visited by my fellow Britons who favour the Italian side of the lake. They do not know what they are missing.

If you feel like pampering yourself and enjoy a small, quaint town to explore with its narrow cobbled streets and welcoming bars and shops then Ascona is a must. And the Hotel Eden Roc the very best place to make as your base.

Room Tip: Make sure to go the whole hog and book a room overlooking Lake Maggiore. When opening the curians on...
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  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Golfing-Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 22 October 2013
“A world class hotel in a sensational location”

Ascona, October 21, 2013

We refer to your tripadvisor comment dated October 19, 2013 and are very glad that you enjoyed your stay at the Hotel Eden Roc.

Your description of the room, the positive comments about our restaurants and the assessment of our service have filled us with pride and motivate the whole team to improve and perfect our standards even more.

We appreciate your positive valuation very much and thank you for your praise. Looking forward to welcoming you again at the Hotel Eden Roc in the near future, we remain with kind regards.

Yours sincerely,

HOTEL EDEN ROC


Daniel Schälli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

We spent two nights here in September. The hotel and grounds are just beautiful and the service was excellent. We dined at the Marina as well as La Casetta and both were very good. Very short walk to old town.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

We wanted to stay in Ascona and had the choice between the Giardino and the Eden Roc. From an architectural/amenities/design point of view, we might have preferred the Giardino, but then we figured the most important thing for us would be to stay on the lake, so we opted for the Eden Roc.

Oh and how glad we are to have made that choice! Not just because of the lakeside location. Not just because a later stay at another Giardino Group hotel proved to be utterly disappointing. But simply because the staff at Eden Roc offers outstanding service and does everything to make you feel welcome.

The buildings, and in particular the interior, may have a bit of a retro-feel about it. Tromp l'oeuils everywhere, strange color and material choices—at first sight one might be a little worried what this stay might turn out to be like. However, that feeling quickly dissipates once you realize just how much the staff care.

First of all, it's standard operating procedure to give all new arrivals a tour of the premises, complete with historical details of this house. After that, all your luggage is in your room. We had a suite with lake view, a spacious balcony, a big bathroom with all amenities you may wish for. We are quirky travellers who often make special requests, and guess what: At Eden Roc they're more than happy to make everything happen.

The restaurants are so good, you'd almost want to eat on the premises every night, although then you'd miss out on all the cute places Ascona and the region have to offer. The sommelier is extremely knowledgeable and, of course, more than happy to accommodate any wine requests you may have, if at all possible.

Do book the boat trip. The concierge will rightly recommend you go visit l'Isola Bella. What an unexpected and fun excursion!

There is no lack of attention you will get, and at the same time you can always just do your own thing and be left alone. Sitting on a beach chair on the lawn, with the view of the lake and the alps is simply one of the most relaxing things will ever do in your life. The hotel is so utterly peaceful and quiet—this has become one of our "happy places."

Your breakfast is included, and in line with the hotel's unassuming style, it's up to you if you want to have it in your room or at the buffet. We recommend the buffet however, as it is a classy spread with a selection of incredible produce, mainly sourced locally.

We often travel to five-star destinations, but this one is for sure among the ten best choices we have ever made!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oliver P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 24 September 2013
“Service second to none, awesome location”, Mr. Oliver P.,


Ascona, September 24, 2013



We refer to your tripadvisor comment dated September 19, 2013 and are very glad that you enjoyed your stay at the Hotel Eden Roc at the end of August 2013.

Your outstanding assessment of our service and the quality of our restaurants has filled us with pride and motivates the whole team, who is constantly trying to improve and perfect the standards even more.

We appreciate your positive valuation very much and thank you for your praise. Looking forward to welcoming you again at the Hotel Eden Roc in the near future, we remain with kind regards.

Yours sincerely,

HOTEL EDEN ROC


Daniel Schälli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton Island
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 August 2013

Hotel Eden Roc is located right on the lake. We relaxed all day on one on the many sun lounges and just gazed at the amazing view. The lake is a hub of activity with boats coming and going - never a dull moment. For a bit of exercise, we took out a paddleboard or kayak. The rooms are beautifully appointed and exceptionally clean. The service throughout the hotel is amazing, we were made to feel very welcome. Also just a short stroll to the restaurants along the lake. We will definitely be back.

Room Tip: Make sure you ask for a lake view room!
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KristieWSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 11 July 2013

Nestled on the shore of Lake Maggiore aside the exquisitely pretty town of Ascona you'll find this gem of a hotel which ticks the box of just about everything you can ask for.

I have said in a previous article that the Swiss are probably the best at managing hotels and this establishment only goes to prove that point.

You will find few here that are not Swiss German who demand attention to detail and for things to run efficiently...On this, Eden Roc will not disappoint..

It is perfect for that peaceful rest you wanted to have at a place where you are royally treated.

Delightful terraces and gardens abound with separate pools for adults and children.

Dining options are plentiful and varied in the hotel or their marina who provide rental boats for those that wish to explore the wonderful scenery of this most beautiful lake.

No, it's not the south of France, its better, and who wants to be in that crass environment anyway !!!

If desired, a gentle stroll along the waterfront after supper to one of the many coffee or gelato locations makes a perfect end to a day of peace and relaxation.

It's a challenge to get to and will likely involve a lengthy car journey from either Milano or Zurich.

Trust me, you will not be disappointed...

Room Tip: Main hotel, lake facing second or third floor...
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  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RGGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 22 June 2013

it is a best hotel for family holidays as well as romantic weekend.
I loved every single moment at this place. it is a pure essence of "Dolce vita".
location is great, service, spa, rooms - all is above expectations.

  • Stayed May 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChurkinAndrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Eden Roc

Property: Hotel Eden Roc
Address: via Albarelle 16, Ascona 6612, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lake Maggiore > Ascona
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ascona
#2 Luxury Hotel in Ascona
#2 Spa Hotel in Ascona
#3 Family Hotel in Ascona
#5 Business Hotel in Ascona
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Eden Roc 5*
Number of rooms: 95
Official Description (provided by the hotel):
The Eden Roc Ascona is a true small gem with unique Mediterranean charm. The five-star resort stands out for its spaciousness and unrivalled lakeside view. In addition to its 37 suites and 58 rooms the hotel offers a 2000sqm spa. The inspiration for the design of the luxurious wellbeing area, with water world, sauna and seven new treatment rooms plus hairdressing salon was provided by the natural beauties of Ticino - more precisely, seven local flower species and the many colours of the lake, ranging from silver gray to sky blue. The Eden Roc Marina contains 16 rooms, a casual restaurant and an unrivalled range of water sport activities. ... more   less 
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Also Known As:
Eden Roc Hotel

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