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“Always Exceptional!”
Review of Hotel Eden Roc

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Hotel Eden Roc
Ranked #4 of 32 Hotels in Ascona
Certificate of Excellence
GreenLeadersSilver level
New York
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Always Exceptional!”
Reviewed 17 June 2014

The Eden Roc is the most lovely and welcoming hotel in the Ascona/Locarno area. A weekend here makes you feel like you've had a week's holiday. It's a true five-star hotel with true five-star touches such as an incredibly helpful and attentive staff who recognize you and call you by name, wonderful restaurants, beautiful rooms and common areas with nice touches like fresh flowers and fruit in the rooms. Another nice touch is the elegantly uniformed driver who comes to collect guests at the Locarno train station. The hotel's situation is perfect - directly on Lake Maggiore and just a few steps away from the center of charming Ascona. The grounds are beautiful with spectacular views of the lake and surrounding mountains. We like to lounge by the pools, swim in the lake, take the hotel's bikes for a little tour or walk around town to enjoy the shops and other things going on there. The Sunday morning market at Cannobio is also easy to get to and fun. The hotel's restaurants are exceptional. We do not eat anywhere else when we are staying at the Eden Roc because nowhere else compares with the quality or service offered by the Eden Roc. The Eden Roc is an intimate hotel with unparalleled service and luxury. We go every chance we get.

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank seestheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 19 June 2014
„Always Exceptional“


Ascona, 19 June 2014


Thank you very much for your excellent comments. It has been a big pleasure to welcome you again at the Hotel Eden Roc and we are glad that you enjoyed your holidays.

Your description of the hotel setting, your words of praise about our service and the restaurants gave us great delight.

Your exceptional assessment is a motivation for our whole team and we once more would like to thank you for having stayed with us.

Looking forward to welcoming you again to the Hotel Eden Roc in the near future, we remain, with best regards,

Yours sincerely,

HOTEL EDEN ROC


Daniel Schälli
General Manager
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The hotel has a great location on the lakeside of beautiful Ascona. It has 2 extremely well-maintained pools and 4 excellent restaurants. Especially enjoyed our meal in the charming La Casetta - a lovely terrace by the lake offering excellent food and service. Indeed, service was exceptional from front desk through to waiters and doormen! The staff went out of their way to accommodate our every need. True 5 -star quality. Expensive but worth it.

  • Stayed May 2014, travelled with family
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Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level 2 Contributor
6 reviews
5 hotel reviews
Reviewed 19 May 2014

I was on a business trip in Ascona and stayed at the Eden Roc hotel. Hotel is very high quality and perfectly located next to the lake Maggio. Excellent service and plenty of helpful personnel. We had a dinner at the main restaurant on a Friday evening and it was of high quality and service impeccable. The hotel has two swimming pools, one outside and another divided in/outdoor pool. In addition the spa has saunas and treatment rooms. Breakfest is served in one of the main restaurants and provides the opportunity to be seated in and outdoor. This time I did not have time to try the grill right on the lakeside but it looked fantastic.

Room Tip: I had a spacious double room and at least for one person it is more than enough. With family a junio...
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  • Stayed May 2014, travelled on business
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    • Location
    • Sleep Quality
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Helpful?
Thank Jouni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 21 May 2014
Google Translation
„Drei Tage im Eden Roc – ein echtes Luxushotel“

Ascona, 21. Mai 2014

Wir nehmen Bezug auf Ihre Hotelbewertung und freuen uns, dass es Ihnen im Hotel Eden Roc so gut gefallen hat.

Ihre anschauliche Beschreibung der Infrastruktur sowie das Lob über unser Personal und den Service sind eine Motivation für das gesamte Team.

Haben Sie vielen Dank für diese tolle Bewertung, die wir sehr schätzen. Wir hoffen, Sie schon bald wieder im Hotel Eden Roc willkommen zu heissen, und verwöhnen zu dürfen und grüssen Sie herzlich.

HOTEL EDEN ROC

Daniel Schälli
Direktor
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Zurich, Switzerland
Level 4 Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 April 2014

Ascona ist beautifully located on a hook on the shore of lake Maggiore. The hotel is on the side of the central strip near the harbour. Main building and a secon one called Marina. We stayed in the latter in room 12 with little sea view sideways (cost more) and view to the main building where 2 of 3 restaurants, the bar and a lounge are (also for breakfast) and the elevator/stairs to the spa area. the rooms in Marina are at least CHF 230.-/night cheaper than in the "real" hotel, but we could use all amenities and never felt "second class". Room pretty small but nice with beautiful bathroom including "rainforest" shower.
There is a hallway from the Marina to the main building (very convenient).
We had half board (CHF 70.- per night and person) and 1 night included (4 for 3-package from the hotel webpage) so easily "saved" 1'200 swiss francs. We therefore had dinner 4 times in all 3 restaurants and the food was outstanding!

CHF 2'000.- for 4 nights is no bargain but worth every franc!

Spa: indoor "kneipp-weg", hot tubs, pool, heated outdoor pool with sea view!

breakfast: great variety but never too much. sea view from indoor as well as outdoor! perfect.

Room Tip: lake view, worth the money if you spend enough time in your room. otherwise you'll see the lake...
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  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Andy_from_Zurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 2 May 2014
„Wonderful hotel in perfect location“


Ascona, 2 May 2014


We refer to your recent stay at the Eden Roc Marina and thank you very much for having chosen our hotel and for your positive comments.

We are very glad that you enjoyed your holidays and appreciated the rich breakfast buffet, the different dinners in our three restaurants as well as the spa.

It would be a pleasure to welcome you back to the Hotel Eden Roc /Eden Roc Marina. In the meantime we wish you a nice and sunny spring and send you our kindest regards.

HOTEL EDEN ROC


Daniel Schälli
General Manager
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Wilmington, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 7 December 2013

Yes it is expensive, but it is worth it. I typically like the grand old hotels of the world with their traditional decor but the Eden Roc somehow radiates the same splendor combined with swiss efficiency and their inbred hospitality. The rooms are contemporary with high quality furniture and fabrics. Service is attentive and professional. The hotel is situated right on Lago Maggiore. I preferred swimming in the lake over the two large pools the hotel has. The food is superb - I enjoyed lunch in La Casetta, an old separate building, lake front on the hotels grounds; I believe some treaty or surrender was negotiated or signed there - read the plaque on the wall. You can walk to the village or use one of the hotel bikes. Boat rentals on the premise! Great spa. Breakfast buffet is overwhelming.

Room Tip: If you plan on spending a lot of time in the room, go for the more expensive lake view otherwise Nor...
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  • Stayed August 2013, travelled as a couple
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Helpful?
Thank Rolfsass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2013

What a wonderful hotel and in a simply stunning location right on the lake and close to 'downtown' Ascona. Incredibly comfortable room with balcony overlooking lovely Lake Maggiore. Sensationally friendly staff and the finest food I've eaten in living memory. Gorgeous terrace from which to watch the boats drifting by and reflect on the meaning of life. My only regret is that I could only spend a couple of nights here as a month would have done me the world of good. I can't praise this place highly enough although I have done my best. Heaven!

Stayed October 2013, travelled solo
Helpful?
2 Thank Clive A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 24 October 2013
Google Translation
„Perfektion“


Ascona, 24. Oktober 2013


Sehr geehrter Herr Clive A.

Vielen herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie den Aufenthalt im Hotel Eden Roc so sehr genossen haben und am liebsten länger geblieben wären.

Das ist das schönste Lob, dass Sie unserem Team, das jeden Tag bemüht ist, die Anforderungen und Wünsche unserer Gäste zu erfüllen, und zu übertreffen, machen können. GRAZIE!

Wir hoffen, Sie schon bald wieder im Hotel Eden Roc willkommen zu heissen, und verwöhnen zu dürfen, und grüssen Sie freundlich.

HOTEL EDEN ROC


Daniel Schälli
Direktor
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Lewes
Level 6 Contributor
190 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 19 October 2013

The night before I arrived at Hotel Eden Roc I stayed in a dump in East London. Now I am sitting at my desk on the third floor of this superb hotel gazing out on Lake Maggiore as the late Autumn sunshine glisters on the water.

The joys of Italian cuisine and warmth are coupled with Swiss precision to combine to deliver a world class hotel. This is an like old fashioned grand hotel but with modern twists in a small and charming town. I am unable to fault anything.

With its mix of restaurants delivering tasty pasta and fish dishes on a terrace overlooking the lake to fine cuisine in a sophisticated dining room this place does not come cheap, but for a weekend of unrequited luxury it is most definitely a place to put very high on the 'must do' list.

The staff are all first class with a world class spa and every creature comfort a jaded international traveller could look for. My suite is superb with a walk in wardrobe larger than the room I was offered at my previous lodgings hard by London City airport from where I flew.

We are here to play two local golf courses, popular with Germans and Swiss but rarely visited by my fellow Britons who favour the Italian side of the lake. They do not know what they are missing.

If you feel like pampering yourself and enjoy a small, quaint town to explore with its narrow cobbled streets and welcoming bars and shops then Ascona is a must. And the Hotel Eden Roc the very best place to make as your base.

Room Tip: Make sure to go the whole hog and book a room overlooking Lake Maggiore. When opening the curians on...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Golfing-Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Eden_Roc, Manager at Hotel Eden Roc, responded to this review, 22 October 2013
“A world class hotel in a sensational location”

Ascona, October 21, 2013

We refer to your tripadvisor comment dated October 19, 2013 and are very glad that you enjoyed your stay at the Hotel Eden Roc.

Your description of the room, the positive comments about our restaurants and the assessment of our service have filled us with pride and motivate the whole team to improve and perfect our standards even more.

We appreciate your positive valuation very much and thank you for your praise. Looking forward to welcoming you again at the Hotel Eden Roc in the near future, we remain with kind regards.

Yours sincerely,

HOTEL EDEN ROC


Daniel Schälli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Eden Roc

Property: Hotel Eden Roc
Address: via Albarelle 16, Ascona 6612, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lake Maggiore > Ascona
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ascona
#1 Green Hotel in Ascona
#3 Luxury Hotel in Ascona
#3 Family Hotel in Ascona
#3 Spa Hotel in Ascona
#5 Business Hotel in Ascona
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Eden Roc 5*
Number of rooms: 95
Official Description (provided by the hotel):
The Eden Roc Ascona is a true small gem with unique Mediterranean charm. The five-star resort stands out for its spaciousness and unrivalled lakeside view. In addition to its 37 suites and 58 rooms the hotel offers a 2000sqm spa. The inspiration for the design of the luxurious wellbeing area, with water world, sauna and seven new treatment rooms plus hairdressing salon was provided by the natural beauties of Ticino - more precisely, seven local flower species and the many colours of the lake, ranging from silver gray to sky blue. The Eden Roc Marina contains 16 rooms, a casual restaurant and an unrivalled range of water sport activities. ... more   less 
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Also Known As:
Eden Roc Hotel

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