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tullia i
Rome, Italy

Average standard

3.0 of 5 bubblesReviewed 20 May 2017via mobile
Staff is kind, breakfast offers a good variety and quality. The only issue is the bad smell in the lobby and the rooms which made me feel uncomfortable about cleanliness standard of the hotel. The location is perfect for business around the airport. The hotel also provides public transportation card that provides free transport into Geneva. 30' bus to the center.
Date of stay: May 2017
Trip type: Travelled on business
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LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this review
Responded 25 May 2017
Dear Tullia,

Thank you for taking the time to tell us about your experience at the ibis Geneve Aéroport.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thierry ABEL
Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 May 2017

The Ibis Geneva was close to the airport and train station and had free shuttle service. I was planning on meeting up with my daughter at the airport after my night at the Ibis so we could travel throughout Europe. When I learned her flight had been delayed the front desk informed me I could stay in my room until 2:00 (I thought checkout was at noon). It was very nice to have additional time at the hotel instead of waiting at the airport. Thank you.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank karengE3928FS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded 25 May 2017

Dear Customer,

We very much appreciate your comments regarding your stay at the ibis Geneve Aéroport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

Always clean rooms, excellent staff but expensive on cost during high season. access to rooms is as usual by electronic card. Workers respect guests and always keep rooms well done. I can recommend visitors to try facility, Ibis Budget

Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank zinabaingana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded 25 May 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

I've stayed at the Ibis chain before and this place is like the others: a real value for your money. The shuttle runs every 20 minutes from the airport and was right there waiting, and easy to get to and find. I was at the hotel in minutes.
My room was nice, even though compact, and had all I needed: shower, wifi, comfy bed, windows that kept the noise out, elevators that worked, a desk and tv with international channels.
The breakfast buffet was a welcome to my morning. The waffle maker seemed to be giving people a few problems, but I enjoyed delicious fresh baked bread, cappucino, tea, muesli and a buttery croissant. They have boiled eggs, deli meat, good cheese, yogurt, cereal and few more items. There were windows in the breakfast area and it was nice to sit and look out.
I would stay here again if I needed to be near the airport.
(PS- Fee airport shuttle runs every 20 minutes til 11:30pm!)

Date of stay: May 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank honurider
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded 25 May 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017

Effective and quick check-in staff. Rooms are OK, very clean, spacious enough, the bath is a bit poor, not really a separate room rather a closed corner with everything on 3 square metres. Breakfast is very basic but can get you going for the morning time. Plenty of drinks, breads and pastries, ham and cheese section is boring to say the least. Wi-Fi stable and working at good speeds - can even stream videos in HD.

Restaurant is only open in limited times and with quite a limited options. You can eat there once but probably would not go there two times in a row.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank 965milanp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded 11 May 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

Good basic hotel convenient for the airport with excellent coutesy transfer. Was disappointed that restaurant was closed on the evening that we stayed and also that in an airport hotel breakfast was not available till 6.00am.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank RonHH36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiseBarland, Directeur général at Ibis Geneve Aeroport, responded to this reviewResponded 11 May 2017

Dear RonHH36,

We very much appreciate your comments regarding your stay at the ibis Geneve Aéroport.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Thierry ABEL
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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