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“My worst hotel stay in 10-years”

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Crowne Plaza Geneva
Ranked #1 of 6 Hotels in Cointrin
Certificate of Excellence
Reviewed 21 February 2014

This hotel treated me really poorly, made me feel like a criminal. I wanted to pay "for incidentals" in cash but they insisted on taking a swipe on my card which blocked my use of the card.

Despite the fact that I had not planned to use the overpriced mini bar, when I asked them to release the authorisation on my card, they insisted in on entering my room and emptying the mini bar, the nuts and the confectionary.

At breakfast I was hassled mercilessly for payment despite my room rate INCLUDED breakfast.

Not only am I an Accor Gold Card holder but I am an IHG Gold Card member but at the Crowne Plaza Geneva this means nothing.

The room? it was OK but even though I was in room 522 on the fifth floor the road noise was very intrusive at 5am and sleep quality was poor.

Despite arriving and choosing my breakfast - there was a good selection - I was harassed for payment so ended up leaving it. I was offered a refund.

Few things in life are guaranteed, but one is I will never return to this hotel.

Room Tip: Avoid rooms looking over the avenue Louis Casai. Avoid the hotel ful stop.
See more room tips
  • Stayed: February 2014, travelled solo
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4  Thank PeterBouncyBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this reviewResponded 24 February 2014

Dear AccordGoldCarder,

Thank you for your feedback.

As an IHG Gold Rewards Member we greatly appreciate your loyalty to our brand and hotel.

Please accept our sincere apologies for the shortcomings that occurred during your last stay. We are truly sorry for not being able to deliver an exemplary service. We do hope you will give us a chance to make it right and invite you to contact us at customercare@cpgva.ch.

Best regards,
Myriam FISCHER
Customer Care Crowne Plaza Geneva

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413 - 419 of 893 reviews

Reviewed 20 February 2014

After have had a bad experience at this hotel last year ( renovation noise ) I was looking forward to a better stay this time. Most of the renovation work has been done. Check in is rather slow but the staff are friendly. The Lobby is simple but nicely modernised. The rooms have been renovated but the colours used are depressing, Brown and beige. The bathroom has a bathtubb but why not just a good shower cabin. Getting into the shower means standing in the bathtubb.
The bed is comfortable with noce pillows.
Dinner at the restaurant is pleasant , breakfast buffet is medium and the layout of the food is chaotic because people don't know where to go. There is on site parking ( expensive ) and no elevator so you have to carry your luggage up using a narrow staircase

  • Stayed: February 2014, travelled on business
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Thank TRIPSPJLEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this reviewResponded 7 March 2014

Dear TRIPSPJLEE,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 13 February 2014

Room was cold ( because of big windows?). Breakfast was basic, breakfast room unattractive and small. Not value for money. No English news papers. Location ok, especially as shuttle bus connection worked well and bus route to city was nearby.

Stayed: February 2014, travelled on business
Thank Apple71_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this reviewResponded 24 February 2014

Dear Apple71_8 ,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. I'm delighted you found our property well located and easily reachable by bus.
We are sorry to hear that some aspects of our hotel fell below your expectations and regret you were not satisfied with the breakfast and the size of your room in particular.
We do now propose new Deluxe rooms with room size of 30 m2.
Be assured your feedback is very important to us as this assists us in continually improving ourselves in our aim to provide the best guest experience possible to all our guests.

We hope we will have the pleasure to welcome you back soon in Geneva.

Best regards,

Myriam FISCHER
Customer Care Crowne Plaza Geneva

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Reviewed 8 February 2014

This hotel has recently had a complete refurb and is therefore very clean with the rooms modern and well equipped. The refurb stopped at the ground floor, so the gym and the dining area where breakfast is served felt dated and dingy. Staff were very friendly when checking in/out and attentive with regards to room service and cleaning. I found the free shuttle service to and from the airport, a 5 minute drive away, incredibly convenient. The reason for 4 and not 5 star was the breakfast - it had all the basics but was not very fulfilling especially in the basement floor.

  • Stayed: February 2014, travelled on business
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Thank HW_datenights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

We could enjoy the new renovated Crowne Plaza, as we usually stayed here.
The new rooms are really nice renovated, big King size Beds, and a all new bathroom!
That is really Swiss standard.

Only the breakfast buffet could be improved, on a weekend not too many guests, therefore not too much selection and or not too fresh presented...

I would rate 5 if the breakfast would be improved!

  • Stayed: February 2014, travelled on business
    • Value
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Thank Matthias L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014 via mobile

This place is close to the airport with a shuttle service. The room was clean and comfortable and all the staff were very helpful.
The restaurant menu and room service menu seemed limited and expensive, but the service was good. I would stay here again.

Stayed: January 2014, travelled on business
Thank Beverley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Guest Relations Manager at Crowne Plaza Geneva, responded to this reviewResponded 30 January 2014

Dear Beverley G,

Thank you for your great review here on Tripadvisor.

We are delighted to see how much you enjoyed your stay and especially the comfort of your room.

It is a pleasure to read that our staff and the quality of service you received contributed to your well-being during your stay at the hotel.

Looking forward to welcoming you back soon,

Best regards,

Myriam FISCHER
Customer Care Crowne Plaza Geneva

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Reviewed 19 January 2014 via mobile

Stayed only one night but it happened to be the night of the re-opening party after the refurbishment. According to my colleagues who had stayed previously, the hotel needed renovation badly so they were very excited to try and see the new facility. Reception staff gave us a warm welcome and encouraged us to join the opening party in the bar. Bar staff was friendly and efficient and the Spanish tapas they served (many feature on their normal bar menu) was tasty. Room is cosy (not too big) and features smart solutions in design to make it look bigger yet functional. Good sleep is guaranteed! We opted for the quick brkfst instead of buffet. It is healthy and a good value for money - served in the bar. (Croissant,muesli,juice,coffee,apple) for less than 15 CHF.
Love the design of the a'la carte restaurant but there are times when it is not open! airport shuttle reliable and quick.

Stayed: January 2014, travelled on business
Thank Kofia99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Guest Relations Manager at Crowne Plaza Geneva, responded to this reviewResponded 30 January 2014

Dear Kofia99
,
Thank you for taking the time to share your impressions about your last stay.

We are always pleased to receive praise and acknowledgment of such a positive nature and that to know you were present during the re-opening party.

Our dedicated program “sleep advantage” is made to help you relax and ensure you enjoy a great night’s sleep with luxurious bedding. We are glad to hear you enjoyed it.

Our express breakfast is available all day at the bar for CHF. 12,-- and our new restaurant à la carte Seventy5 is open every day for lunch and dinner, except Saturday for lunch and Sunday for lunch. On Sunday, our family brunch is served at restaurant Le Jardin from 12 noon.

It will be a pleasure for us to welcome you back during your next stay in Geneva.

Best regards,

Myriam FISCHER
Customer Care Crowne Plaza Geneva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Geneva

Address: avenue Louis-Casai 75-77, Cointrin 1216, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Cointrin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Cointrin
Price Range: £110 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Geneva 4.5*
Number of rooms: 366
Official Description (provided by the hotel):
The Crowne Plaza Geneva makes every effort to make you feel at home away from home and welcomes you in a modern and elegant superior 4-star hotel. Our 366 rooms offer a contemporary design and a relaxing atmosphere. Located near the airport and the Palexpo conference and exhibition centre, the hotel is ideal to explore Geneva in no time; you will be able to get to the city centre in only fifteen minutes. Enjoy the tourist attractions, the walks around the lake, the vibrant streets and luxury shops of the city centre! Feel like shopping? Geneva’s biggest commercial centre is located a few minutes away from the hotel. The hotel offers a free hotel shuttle bus from the airport and a well as a Public Transport card to the city centre. Restaurant Seventy5 welcomes you all year round in a modern brasserie style. The chef invites you to enjoy creative and innovative cuisine: grill, raw bar, vegetarian and seasonal products. To relax, a beautiful terrace awaits you on the garden side during the summer. The Seventy5 is perfect for your business meetings and guarantees fast and friendly service in just 30 minutes with our “Business Lunch.” With a banquet and conference centre of 18 modular rooms and a total capacity of 1200 people, the Crowne Plaza offers one of the largest event areas in Geneva and is the right place to meet. Whether you are coming to Geneva on business or to discover the treasures of Calvin’s city, the Crowne Plaza Geneva offers a quality image of Switzerland and welcomes you in a world of elegance, generosity and authenticity. ... more   less 
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Also Known As:
Crowne Plaza Geneva Hotel Cointrin
Ramada Geneva
Ramada Cointrin
Cointrin Ramada
Ramada Hotel Geneva
Crowne Plaza Geneva Canton Of Geneva, Switzerland

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