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“Only had dinner!”

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Crowne Plaza Geneva
Ranked #1 of 6 Hotels in Cointrin
Certificate of Excellence
Trondheim, Norway
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Only had dinner!”
Reviewed 5 April 2014 via mobile

..but it was fantastic! (as our hotel Ibis right across the road had troubles serving the people in the restaurant in line in front of us..)

Would definitely come back, also if it were just for the food. I ate the green curry, that had an amazingly well prepared chicken!

Thumbs up for eating here

Stayed April 2014, travelled with friends
Helpful?
1 Thank torgeirthoresen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this review, 15 April 2014
Dear torgeirthoresen.

Thank your for your review on our restaurant Seventy5.

Yours compliments on the green curry have been passed on to our Chef.

Looking forward to welcome you back soon

Myriam Fischer
Customer Care Crowne Plaza Geneva
customercare@cpgva.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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833 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Vienna, Austria
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 April 2014

So far my best hotel in Geneva. Although our company recommends us to stay at the Mövenpick because they have a good deal about room rates, I decided to book a room at the Crowne Plaza hotel. Man oh Man, what a difference. The rooms are far better, the service in the restaurant is excellent and the room-service is really perfect.
The waiters in the restaurant understand perfectly how to accommodate their guests, friendly, good wine-advice and excellent food at - certainly for Geneva - moderate prices.

For me no other hotel anymore, Thank you Crowne Plaza Hotel.

Room Tip: Rooms overlooking the garden are a bit quieter.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this review, 15 April 2014
Dear Jan V,

Thank you so much for rating Crowne Plaza Geneva with the best possible scores.

We are glad to see that your Crowne Plaza Geneva experience has met your expectations and that it particularly enjoyed the quality of our restaurant and room service.

Dear Jan V, we would like to thank you for your kind words and we hope to have the opportunity to welcome you back soon at the Crowne Plaza Geneva.

Kind regards.

Myriam Fischer
Customer Care Crowne Plaza Geneva
customercare@cpgva.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 March 2014

Stayed a couple of days in January on the club floor. Very spacious rooms, excellent attention to detail, the floor has its own lounge with complimentary drinks, extremely friendly staff, hot/cold snacks, breakfast.. Pity I was the only one to enjoy it as the floor only opened 5 days earlier. 5 stars at least.
Unfortunately.. I didnt have time to post that stay until my second visit now (late March) and would have kept it separate from this stay. This time I'm having a standard room, still very good value for money.
However.. a proper hotel review should cover all elements so I have to include the bar as well.. which on itself has a rating below zero. Atmosphere, music etc are ok, but serving a glass of Chardonnay of (about 50ml..maybe even less) in a fancy glass at almost room temperature? Granted the waiter offered the 2nd glass on the house. Nevertheless, a ridiculous quantity (probably set by management?) and lukewarm white wine (sorry waiter check your wine temps) I have to harsh here.. Def room for improvement !!!!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this review, 15 April 2014
Dear Ron J,

Thank you so much for taking the time to leave us your feedback.

We are pleased to know that you enjoyed the comfort and the lounge of our club floor as well as our standard room new design.

I am sorry to hear that you visit to our bar was disappointing. Music is a bit louder in the evening and the wine temperature should have been checked according to our standards. Be assured we will investigate this matter and make sure that this will be corrected in the future. Wine by the glass are 1 dl as mentioned on the drink list.

We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

We hope we will be welcoming you back soon at the Crowne Plaza Geneva.

Myriam Fischer
Customer Care Crowne Plaza Geneva
customercare@cpgva.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
101 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 March 2014

This was a typical airport hotel in a 'not so nice' area, but conveniently located. Rooms were ok, and reasonable size. The only point was the noise from a cafe on the opposite side of the street on Saturday evening. This was an exception according to the reception.

There is a bakery accross the street but it is very expensive!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HongKongTraveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 6 April 2014
Dear HongKongTraveller3,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We are sorry for any inconvenience you experienced due to the noise. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 March 2014 via mobile

If you are a light sleeper, this isn't the place for you. My room had a door for possibly adjoining it with another room. I'm not sure if it's the door or the walls but I can hear every little thing this person does and it's disruptive. Hotel is decorated very nicely but not sleeping at night isn't fun.

Stayed March 2014, travelled on business
Helpful?
Thank Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 6 April 2014
Dear Ann V,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 March 2014

I had booked a club room at the airport because I wanted to sleep after a sleepless night on the plane coming from the US and before a strenuous ski vacation. I was traveling alone and hate sitting in restaurants by myself. Living in the Middle East, I have lots of experience with very accomodating club lounges where there is food and service available at all hours. At the Crowne Plaza at the Geneva Airport, the club lounge is unstaffed. By 4 in the afternoon, there was nothing available in the lounge. The drinks were behind lock and key. After asking about opening hours, I was told they would bring some food. They brought two types of previously packaged cookies. I was then told that at 5 it would be open. When I went at five, there was still no one there, but the refrigerators had been unlocked and I could at least get a bottle of water and a glass of cold white wine for which there were only lemonade glasses. The food consisted of fried, previously frozen, cheese stick and rice balls. Period. The breakfast selection was adequate, but there was no cutlery and no napkins. There were also inexplicable raw eggs and nothing to cook them in. It was clear that I was the only guest on the club floor. It would have been nice to have been told that so that I could have made other arrangements. This was uncomfortable and unpleasant and very expensive for what I got.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amerloque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this review, 17 March 2014
Dear Amerloque,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us.

Please accept our sincere apologies for the shortcomings that occurred during your last stay on our Club Floor. We are truly sorry for not being able to deliver an exemplary service. We do hope you will give us a chance to make it right and invite you to contact us at customercare@cpgva.ch.

We know you have many choices when it comes to lodging and we hope you will continue to choose Crowne Plaza Geneva for your future travel needs.

Best regards,

Myriam FISCHER
Customer Care Crowne Plaza Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 March 2014

Its a great hotel for all the business travellers, as the hotel is very close to airport so the location is up to the mark.The best part is that the hotel provides the free airport shuttle which really help the guest.The service of the hotel is also very great , as the check in and check out procedures are really fast, only one thing i would like to mention is that the room size is really small, rest you can be assure of every penny spent.

Room Tip: Rooms located on a high floor.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sidharth747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyriamFischer, Responsable relations clients at Crowne Plaza Geneva, responded to this review, 15 April 2014
Dear sidharth747,

Thank you so much for taking the time to leave us your feedback. We are pleased to see that you enjoyed our hotel and its services, like the free shutlle bus between the airport and the hotel (as well as Blandonnet).

Our Deluxe rooms and Club floor rooms are between 35 and 45 m2. Try it during your next visit !

Looking forward to welcome you back soon at the Crowne Plaza Geneva.

Myriam Fischer
Customer Care Crowne Plaza Geneva
customercare@cpgva.ch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Geneva

Property: Crowne Plaza Geneva
Address: avenue Louis-Casai 75-77, Cointrin 1216, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Cointrin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Cointrin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Geneva 4.5*
Number of rooms: 366
Official Description (provided by the hotel):
The Crowne Plaza Geneva makes every effort to make you feel at home away from home and welcomes you in a modern and elegant superior 4-star hotel. Our 366 rooms offer a contemporary design and a relaxing atmosphere. Located near the airport and the Palexpo conference and exhibition centre, the hotel is ideal to explore Geneva in no time; you will be able to get to the city centre in only fifteen minutes. Enjoy the tourist attractions, the walks around the lake, the vibrant streets and luxury shops of the city centre! Feel like shopping? Geneva’s biggest commercial centre is located a few minutes away from the hotel. The hotel offers a free hotel shuttle bus from the airport and a well as a Public Transport card to the city centre. Restaurant Seventy5 welcomes you all year round in a modern brasserie style. The chef invites you to enjoy creative and innovative cuisine: grill, raw bar, vegetarian and seasonal products. To relax, a beautiful terrace awaits you on the garden side during the summer. The Seventy5 is perfect for your business meetings and guarantees fast and friendly service in just 30 minutes with our “Business Lunch.” With a banquet and conference centre of 18 modular rooms and a total capacity of 1200 people, the Crowne Plaza offers one of the largest event areas in Geneva and is the right place to meet. Whether you are coming to Geneva on business or to discover the treasures of Calvin’s city, the Crowne Plaza Geneva offers a quality image of Switzerland and welcomes you in a world of elegance, generosity and authenticity. ... more   less 
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Also Known As:
Crowne Plaza Geneva Hotel Cointrin
Ramada Geneva
Ramada Cointrin
Cointrin Ramada
Ramada Hotel Geneva
Crowne Plaza Geneva Canton Of Geneva, Switzerland

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