If you are used to the Novotel Brand you think Suite Novotel should even be better, but forget about that! here's a list of things you might be missing
a. no room service, particularly when you travel alone, it's nicer to dine in your room as staring to the walls in a restaurant (this was a first sign this was not a real business hotel)
b. checkin time, waited 15 min at the desk (only one person was available, not very competent neither, she asked my full address as where I booked with my loyalty program card and she had all information in front of here nose)
c. no shuttle to the hotel from the airport, take the bus.... took me 15 min and wet clothes to find out WHERE I should take the bus as there are several places around the airport with bus stops
d. the breakfast: they must be joking only a two star hotel would allow to serve the rubish they did. As I have a long intensive day before me, I need a solid REAL breakfast.
e. lack of confidence, I had to pay at check in (though I am member of their loyalty program) but you have to come back the next morning to collect your invoice!!! must be a CFO is doing marketing over here
What I did like here was
a. the space & equipment of the room
b. the bathroom (thumb and shower!)
c. the Nespresso Coffee machine in the room
d. ironing room
In conclusion, with high probability I will never come back here nor in any other suite novotels, unless as a marketing consultant learning them about brands and how they must fit with the customer experience.
- Official Description (provided by the hotel):
- Superior hotel located 5 minutes from the airport, opposite the Balexert shopping center. 86 Inviting air-conditioned and modular suites measuring 323 sq. Ft. (30 M²), including 14 Executive Suites. A friendly atmosphere and services available 24-hours: Boutique Gourmande, fitness center and private undercover car park. Accessible to people with reduced mobility. Free public transport for hotel guests. Free WIFI throughout the hotel and in the rooms. ... more less
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- Also Known As:
- Suite Novotel Geneve Hotel Cointrin
- Suitehotel Hotel Geneve
- Suitehotel Hotel Cointrin
- Novotel Suites Geneve Canton Of Geneva, Switzerland