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Amazing location. I stayed here for a conference. The food was excellent and the staff were amazingly helpful. The rooms are basic, but that is more than compensated for by the helpful staff and the great location. I would love to go back.
Date of stay: June 2018
Trip type: Travelled on business
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All reviews the hotel staff fantastic hotel little touches pool area reception team warm welcome high quality ski rental beautiful village stayed here for nights geneva airport conference glacier skiing mountains slopes alexandra
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excellent location, staff were very attentive and accommodating. the pool was good, sauna was excellent. Walks up and down the valley were breathtaking. I liked the exercise path which went through the woods and along the river.
Room tip: my room was facing the glacier - excellent views
Date of stay: May 2018
Trip type: Travelled on business
Value
Location
Service
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Great breakfast, wonderful staff. 1 minute walk to ski pistes. I didn't use the swimming pool so I can't comment on that. Food and restaurant are very good. I agree with other comments on the super-friendliness of staff. Makes such a difference.
Date of stay: February 2018
Trip type: Travelled solo
Location
Rooms
Service
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With extremely expensive prices you expect a decent service. At least in Switzerland. Instead the water of the very small swimming pool is extremely cold. The restaurant took ages to serve and only once my wife finished the entree they served my entree. Heating was crazy and people making noise till 3 am. Terrible experience by the way very expensive
Date of stay: February 2018
Trip type: Travelled with family
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Eurotel_Victoria, Manager at The Glacier Hotel, responded to this reviewResponded 9 March 2018
Dear President25,
We thank you very much for the review of your recent stay at our hotel Eurotel Victoria in Les Diablerets. Your feedback is valuable to us and we continously look for improvement. We are sorry to hear that our restaurant service took too long and as well that some of our other guests were noisy until 3 am. Our Night Receptionist takes care of this problem usually but was unfortunately not aware and we appologize for the inconvinience caused. Our swimming pool (12m x 8m) is heated to 26 degrees as this is the highest temperature allowed by Swiss law for a hotel swimming pool without being connected to any thermal springs or without a change of the entire water capacity every day. Due to environmental reasons we decided to keep the temperature to this level and we thank you for your understanding.
Best regards from Les Diablerets, Alexandra & Stéphane Wartner
Report response as inappropriateThank you. We appreciate your input.
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Couldn’t fault this hotel - provided all it promised. Rooms were lovely and food excellent. Best thing though by far was the friendliness and helpfulness of its staff. Everyone from the most kind and helpful reception staff I have ever met to attentive and thoughtful waitress and cleaners were exemplary. A real credit to the place!! Will definitely be returning - hopefully often!!
Date of stay: February 2018
Trip type: Travelled with family
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Stayed here for the second time and it was just as comfortable and pleasant as the first time. The food is great, the views are beautiful and the pool just perfect. The staff are very friendly and attentive. Nice place.
Date of stay: January 2018
Trip type: Travelled on business
Sleep Quality
Cleanliness
Service
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