Full marks for Customer Care! I arrived on Thursday afternoon with my 11 year old daughter having booked the night before. The staff were so helpful. The Manager came to me and immediately said that the place would be noisy tonight because of a disco and without any prompting from me, he sent me in for a coffee (on the house!) while he sought alternative accommodation for me and my child. Within 5 minutes, he was back, having secured a booking with another hotel which matched the price of my original booking and more! He even told me that if I wasn't happy with the new option, to call him and he would arrange an alternative! I was blown away by this service, attention and customer care. On this alone, I would recommend the Dinn Ri - especially if you're young, don't have children with you and want to boogie!
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