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“Wonderful service”

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Beaches Ocho Rios Resort & Golf Club
Ranked #1 of 3 Hotels in Boscobel
Certificate of Excellence
Bow, New Hampshire
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Wonderful service”
Reviewed 20 May 2014

We were there April 26 to May 3. 10 of us went to celebrate our 50th anniversary, a birthday, high school graduation and a 10th anniversary. Ages were 4, 7,15, 18, 4 in forties and my husband and I in our 70's. From the moment we arrived the service was beyond great. We were there is a slow period so there was no waiting for anything. There were plenty of beach and pool chairs available all the time. The birthday was celebrated with balloons and a card with her name on it and a birthday cake. Aldean went out of his way to charm a crying 7 year old and wait on us.

Our 50th anniversary party was at Elenors and the food and the service was great. Thank you Andrea and Leonix for making it special with a bottle of champagne. The food was excellent and the service better than that. The desert plate came out with happy 50th written in chocolate on the plate. Two nights later when we returned they again wrote on the desert plate.

The little ones loved the buffets. Sharone, an in training staff member, did and excellent job of taking care of us and the little ones. The crepe place was a big hit with all of us. I wish I could remember the names of all the smiling and helpful staff. we never met a person who was not happy and asking if they could do anything for us.

We had 3 rooms close to each other with two of them adjoining. We were on the 3rd floor of the back building and were very spacious. Plenty of room for everyone with a very nice balcony.

The beach although small was very good and the water park was a hit with all.

This was a wonderful place for a family reunion. Not much nighttime entertainment but that did not bother us. We would love to go back as a family again. Thanks everyone who made our vacation very special.

  • Stayed April 2014, travelled with family
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Helpful?
3 Thank cann64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

This is a magical place if you are planning a wedding and your guests have kids. Lots to do for everyone. The staff are super friendly, always accommodating and obviously well trained to keep their clients happy. Everything is well done but not overly so. It's also very clean. The smoothies are great too. The only hitch is the long drive from the airport. But well worth it when you get there. Book through ruth@tripguy.com. You will not find anyone that can possibly give you better expedient service. I still can't understand how she manages to answer questions within minutes of asking. And, believe me, I had lots of questions.

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank Marisol444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livonia, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

Beaches Ocho Rios was great Transfer from airport was long after having connecting flight but the driver was very knowledgable about the area and the history so that helped. We chose to forgo the rest stop. Resort: beautiful lots of stairs so not great for less mobile elderly folks but for us was not an issue. I like that the resort had many levels and from one part of the resort you couldn't see another part because it kept my children from wanting to roam to far since you can't see a different part of the resort. It does take alittle while to get the lay of the land.
Room: We stayed in the carribean delux family room, beautiful and huge room. The patio large enough comfortably seat 4 people.
Kids camp: awesome so many activities. There is a daily flyer that lists all of the restaurants and activities for the resort. Kids camp did change times and activities from the flyer but had a board posted for all the actives at kids camp and updated it each evening for the next day so I would just take a pic with my phone and refer to that. My children ages 4 and 5 went to kids camp everyday for around 4 hours and loved it so many themed activities. The ladies that cared for them were great.
Restuarants: Bayside buffet was our stop for breakfast, lunch and most dinners, buffets are easiest with kids. Carlos at Bayside was awesome my children adored him. The people at the fruit smoothie,omelette and pasta station were great. Most of the employees really cared and interacted with guests as much as possible. Neptunes and Elenors were fantastic while kids were enjoying sea same street show with kids camp unfortunately made mistake of bringing kids to dinner at Venetian (anti pasta bar awesome) but rushed by my childrens behavior after they filled up on anti pasta bar.
Beach: was small but resort was not busy so no problem getting seats or crowding on beach.
Pools: awesome my kids loved the swim up bar and spent hours at the waterpark. The pool next to Josaphines is quiet and great for enjoying a sweet snack while kids swimming.
Bars: the Carribean bar located on top of water sports was our favorite spot played rock from 60's to present and has a beautiful view. Main bar was great too.
Entertainment: shows great for kids, not so great for adults. But there are moe than enough to keep parents and kids entertained.
All in all a great family vacation

  • Stayed May 2014
    • Value
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Helpful?
2 Thank Jriver1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evansville, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

This resort was the perfect place for us to vacation with our 2 kids (ages 8 and 10) and another family. Although some of the buildings were a bit old...the activities, food, kids' activities and water park were all fantastic and provided constant fun for the whole family. The service was second to none and every employee was always smiling and asking how they could help. Finally, the best thing we did all week was rent a cabana, which provided shade from the hot sun but also came with the BEST concierge service you could hope for. Venice White absolutely MADE OUR TRIP by helping us with everything we needed all the time - making reservations, stocking our cooler, bringing us food and drinks, etc. She did it with a smile and a sense of urgency every day and we are so thankful she was there!!! We already miss her!! Marissa and Renardo were also super helpful and sweet. Thank you to the wonderful staff for providing such great memories for two very blessed families!! We highly recommend this resort.

  • Stayed March 2014, travelled with family
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Helpful?
2 Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

The staff at this resort were wonderful. The bartenders at the main pool bar were awesome. Devon was lots of fun and suggested some new drinks for us to try.
Our kids (ages 5 and 7) enjoyed the camp. The evening Sesame Street shows were great for them. We found the camp to be much better than the one at Club Med Cancun.
Justin the concierge was very helpful and gracious.

My only complaint (and only reason I did not give it the 5th star) is regarding the slipperiness of the walking surface around the main pool. It was like ice when it was wet. Every member of my family including myself fell at least once. We informed the managers and they said they are looking into a solution. They did have mats down in some areas to mitigate the problem. We are planning to go back next year but I would consider not going if this problem is not solved. It is a serious head injury or broken bone waiting to happen.

Room Tip: We recommend the oceanfront rooms. They are very close to the ocean. Not set back like at many res...
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  • Stayed February 2014, travelled with family
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Helpful?
2 Thank RocSnowbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davenport, Iowa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 May 2014

Our family of 8 (7 adults and one child) went to Beaches Ocho Rios for 7 days of sun and fun May 5-12, 2014. When you are checking websites for tropical vacations, they make them all look so great so it was hard to decide where to go. After all of us talking to our friends and travel agents, the decision was made to choose Beaches in Ocho Rios. The bus ride is long, almost 2 hrs, however, it was an interesting and educational experience that truly shows you the beauty and reality of Jamaica. Once we arrived at the resort we were greeted cheerfully and offered refreshing drinks right away. Our baggage was a bit delayed getting to our room and I had to make a call to get them (my grandson wanted his swimming trunks asap! LOL) The staff here is fantastic! We stayed in the Italian Village, room 3411 (overlooking Neptunes) and our kids stayed in the room directly below 3307, same gorgeous incredible view. Loved seeing the ocean every second we were in the room. Beautiful views, nice patio, incredible service. Enjoyed all the activities! They had a special party for the concierge rooms on one night with food and games and an awesome staff that was always cheerful and happy. Every night there was something going on. We missed the first couple nights because we didn't know about the activities but when we got our first schedule on the 3rd day, it was nice to have in the morning so we could plan our day/activities and not miss out. I think it would be nice if there was a community schedule also out by the pool so that everyone could see what was planned for they day/night without needing the paper..could save costs too to just post them and perhaps add them onto an information channel in the TV. About the 4th day we started sending our grandson who is 5 yrs old to Kids Camp. As paranoid as I am about childcare, they put me at ease and he had an absolute blast and wanted to go every day from that point forward. The only rude person we encountered was the restaurant manager at the Venetian...can't remember his name but it started with an M..maybe Marselle? Evidently when events are occurring or setting up around the restaurant, they change their entrance from the inside door to the outside door but they do not have signs stating to use other entrance. Our family entered from the indoor entrance (the time before we were redirected from the outdoor entrance) and no one was at the host booth. We stood there for awhile and decided to just go sit down at the table we had been seated a couple nights before. There were 8 of us, so we figured this was probably the only table they had for us to be altogether without rearranging a bunch of tables. After a few minutes, the manager (can't remember his name ugh) came over and informed us, "since you are already sitting down, it is ok but you must enter from the proper door and follow procedure." I was shocked by this senseless reprimand which is why I don't remember his name. After a moment of all of us staring at each other in shock, I started to say there are no signs to inform us thus it's a bit confusing when they change entrance doors but he didn't stick around to hear it. I noticed him at various times walking around the resort and I can say is that he was the only one that never smiled...ever. It makes me sad when someone of his position is so rude and it's sad he would be the one that we had the worse experience with. That being said, there are many we can remember names of because they ROCKED! They are:
Claudette - housekeeping, super nice and helpful, went out of her way to get a bucket of ice for me since the ice machines are so far away from where we stayed.
Davin and Mark - swim up bar-best drinks EVER!! These guys were always smiling, having a good time, singing as they worked. Just loved being around them.
Dave and Cleveland at the piano bar. Wow! We had SO MUCH FUN with these guys. My husband played at the piano a couple of nights and our family gathered around to sing with them and whoever else showed up. What a blast they were and fabulous drinks as well. Met 2 wonderful families through this experience as well. GREAT times there indeed!
Rupert, Orville, Everol and Marsha - bartenders with style! These folks filled our glasses and our hearts with laughter no matter what time of the afternoon, evening or early morning, they were always having a ball with us.
Debbie from Eleanors-made my Mother's Day extra special by arranging for us to sit on the balcony for our last dinner at the resort. Fantastic, food, service and view!
Orlando, Gerald, Shaushana and Lacy Ann from Josephines - fabulous crepes all day/night is a MUST for all ages!!
KIDS CAMP STAFF - can't remember names here as there were so many but all were wonderful and our grandson had a blast! The last night, we requested to make spin art as a group, they allowed us to do this after Kids Camp closed and it was a fun group activity for us and we have 8 awesome works of art we created in yet another wonderful memory.
And last but certainly not least, SueWayne from the photoshop. This gorgeous photographer took probably the most beautiful keepsake photos of our family on Mother's Day I could ever imagine. I almost didn't do this since I am a photographer myself and had been taking photos all week long but I will tell You this, DON'T MISS OUT ON A PHOTO SESSION OF YOUR ENTIRE GROUP....DO IT!!!! The session is FREE and the prices are very reasonable. That photo session at the end of our trip was the most important thing we could have done for our family and although I'd rather be on the other side of the lens, I am glad I'm in these wonderful photos with my family which will soon be hanging on the living room wall. Thank you Beaches Resort, we wished our 7 days could have been forever!

Room Tip: Italian Village - Room 3411
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
4 Thank TropicalNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 May 2014

We visited we our children aged 14, 21 and 23. My 14 year old son thoroughly enjoyed the scuba diving and received excellent care and tuition from Ottoy. The watersports team, especially Wes,were really friendly and helpful. Much of the food was excellent and the choice of restuarants gave a great variety, as did the special events such as the beach party when we dined on the beach. Thanks to Sherain for her sunny disposition and friendly chat while making delicious smoothies for breakfast.Thanks also to Orlando and Miguel at Josephines for their yummy crepes.To sum up, it was a relaxing and fun week and one we would happily repeat.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beaches Ocho Rios Resort & Golf Club

Property: Beaches Ocho Rios Resort & Golf Club
Address: St. Ann, Boscobel, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Mary Parish > Boscobel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Boscobel
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Beaches Ocho Rios Resort & Golf Club 4*
Number of rooms: 223
Official Description (provided by the hotel):
•Minutes away from the newly renovated Ian Fleming International Airport•Kids Camp with certified nannies to pamper the kids •Supervised Xbox® Play Lounge with flat screen plasma TV’s•Kids can enjoy fun and games with Elmo & friends in our Sesame Street Caribbean Adventure•Adults-only El Dorado bar located on a terrace overlooking the Caribbean Sea •A state of the art “Liquid by Beaches” Disco •Pirates Island Water Park offering eleven slides for all ages•Voted Beaches Resorts ‘World’s Leading Family All-Inclusive’ 14 years in a row ... more   less 
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Also Known As:
Beaches Boscobel Resort And Golf Club
Beaches Boscobel Resort & Golf Club Hotel Boscobel
Beaches Boscobel Hotel
Beaches Boscobel Ocho Rios
Beaches Ocho Rios

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