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“Worst place I've ever stayed!”

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Hotel Hacienda Sueno Azul
Ranked #1 of 1 Hotels in Horquetas
Certificate of Excellence
Reviewed 9 March 2014

We stayed here 2 nights - many problems with this place. The hotel was lacking basic necessities - hot water, telephone, cell phone connection, television, access to a computer. We could not control the temperature in the room -It was very cold and there was 1 sheet and 1 unwashed comfort. The food made 7 of the 12 in our tour group sick. Our bus could not approach the property, so we had to hike across a narrow suspension bridge with our carry-on luggage. The facility may have been nice many years ago, but not now. It was run-down and shabby. Please heed warning and stay away!

Room Tip: The location was awful - it seemed to take 45 minutes to get to a paved road.
  • Stayed: February 2014, travelled with family
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2  Thank Lucia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedeGallegos G, General Manager at Hotel Hacienda Sueno Azul, responded to this reviewResponded 18 August 2014

Dear Lucia,
Thank you for taking the time to write this review. It will be very helpful for all readers. We will be looking for ways to improve ourselves in order to avoid bad experiences from our guests. "Hacienda Sueño Azul" is a nature experience, so, the mail goal is to disconnect from daily stress. We apologies for your bad experience.

Best regards!

Federico Gallegos
General Manager

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Reviews (198)
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50 - 56 of 198 reviews

Reviewed 7 March 2014

We stayed here 2 nights with a Perillo tour and were disappointed with the hotel. Not only is it difficult to get to, it is also far from other towns and activities. Walking over the swaying bridge was an experience. The room offered no amenities, not even a clock. The air conditioner worked erratically and the room did not seem very clean, as witnessed by white socks which were dingy after we walked on the tile. The prices for drinks at the bar and restaurant varied, almost as if the staff charged what they wanted to. The grounds are attractive, though, and the staff was friendly. This is not a place I would revisit, however.

  • Stayed: February 2014, travelled as a couple
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1  Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedeGallegos G, General Manager at Hotel Hacienda Sueno Azul, responded to this reviewResponded 18 August 2014

Dear Mary,

We truly value the opinions of our guests and we apologize that we did not meet your expectations. We are working to improve the service and details. We invite you to stay again at Sueño Azul and enjoy the nature and relaxed vacations.

Best Regards,

Federico Gallegos
General Manager

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Reviewed 3 March 2014

we were on a PERILLO GROUP PRE-ARRANGED TOUR that promotes quality!! and we ended up at this place on our 2nd nite. we had no hot water for 2 nites[large nice shower area], camp like rustic accomodations. ac system that could not be controlled, flimsy bedding, holes in the spreads. certainly no quality. i will say the staff were lovely and tried to do their best. no phones,[no cell phone service] no tvs in rooms the one tv in common area was not functioning until the second nite .wifi did work. for early breakfast one morning we found ham and cheese sanwuiches left on the table for you to collect. coffee only was available. our bus could not access THE APPROACH ROAD so we had to march over a swaying suspension bridge. dimly lit uneven pathways welcomed you. wake up call was somone banging on your door never again!!!!

Room Tip: do not stay here unless you prefer camp like setting i viewed the reviews and can't believe we...
  • Stayed: February 2014, travelled as a couple
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Thank parbingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedeGallegos G, General Manager at Hotel Hacienda Sueno Azul, responded to this reviewResponded 18 August 2014

Dear Parbingo,

Thank you for sharing your feedback from your stay. However, we are very sad to read your comments about our hospitality and service. We are usually known for our attentive and friendly staff. We are trully sorry and we would like to apologize for that.

Best Regards,

Federico Gallegos
General Manager

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Reviewed 7 February 2014

Every morning when I wake up at Sueno Azul I think: "Another day in paradise". You hear amazing nature sounds while lying in bed, once you get up you have the most beautiful view from your back porch. The rooms are comfortable and very clean and so are the bathrooms with windows and spacious showers.
The staff is incredibly friendly and the food is excellent!
This year was my fifth time at Sueno Azul and I will go back for sure next year!

  • Stayed: January 2014, travelled with friends
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2  Thank Ralf B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedeGallegos G, General Manager at Hotel Hacienda Sueno Azul, responded to this reviewResponded 18 August 2014

Dear Ralf,

We feel really happy with your review. Read about your great experience in our hotel is wonderful. Hope you be back soon with your family.

Best Regards,
Federico Gallegos

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Reviewed 7 February 2014

Sueno Azul is the most beautiful Location I've ever been to. My husband and I are coming back every year, since 5 years now to spend time with friends from all over the world.
The rooms are all beautiful, the views on the porches are amazing. The stuff is very sweet, the food simply delicious and the spa treatments are real treats!
The horses are amazing, very calm and easy, the cowboys are the best as well as all other people there offering things like birdwatching or going on the zipline...
We love Sueno Azul and can only recomend it highly.

Room Tip: All rooms are beautiful, only question is if you want an A/C or not. The ones without A/C have "...
  • Stayed: January 2014, travelled with friends
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Thank Stefanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedeGallegos G, General Manager at Hotel Hacienda Sueno Azul, responded to this reviewResponded 18 August 2014

Dear Stephanie,

Thank you for taking the time to review our Hacienda! Nice to hear your great experience. We hope to see you again in the future and wish you the very best.

Regards,

Federico Gallegos
General Manager

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Reviewed 6 February 2014

Sueno Azul is an amazing resort. During my recent stay, I went zip lining, horse back riding and swimming in the river. The grounds are beautifully maintained and full of amazing birds and wildlife.

The food is especially great. A real joy to eat in their open air dining room.

I have been here for 6 years and will be back next year!

  • Stayed: January 2014, travelled with friends
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2  Thank 155e81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FedeGallegos G, General Manager at Hotel Hacienda Sueno Azul, responded to this reviewResponded 18 August 2014

Dear Guess,
Thanks for recommend us. Nice to read you enjoyed Hacienda Sueño Azul. Hope to see you back soon.

Regards,

Federico Gallegos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2014

I go back to Sueno Azul every year, the location is great, rooms are spacious clean and the views are amazing from each room, you are surrounded by magic wild life sounds. The staff is super friendly and the food is superb! I can't recomend it highly enough.

  • Stayed: January 2014
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2  Thank Arturx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Hacienda Sueno Azul

Address: 12 | Sarapiqui, Horquetas 3630-1000, Costa Rica
Region: Costa Rica > Province of Heredia > Sarapiqui > Horquetas
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Horquetas
Price Range: £55 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda Sueno Azul 3*
Number of rooms: 64
Official Description (provided by the hotel):
Hotel Hacienda Sueno Azul has a unique rustic elegance style where good taste and nature stand out. It is a magnificent place to rest and detoxify both mind and body. Sueno Azul is the perfect blend between nature and comfort. With an excellent panoramic view towards lakes and mountains, its 64 rooms are beautifully decorated with a rustic touch, furnished with Queen beds, ceiling fan or air conditioning, private bath with hot water, hair dryer, safety box, and a private terrace. ... more   less 
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Also Known As:
Hotel Hacienda Sueno Azul Costa Rica/Sarapiqui

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