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Reviewed 13 June 2021 via mobile

We had a 2 night stay at the beginning on June

This was a stay original booked in June 2020, abs rebooked twice due to lockdown and covid restrictions so we were really excited to get there!!

On arrival to the hotel you will there are several parking areas, a staff parking at the beginning another guest car park and then closer to the hotel is a hotel guest car park
All get busy, it’s non stop there!

The entrance to reception is via automatic doors, into a entrance with long heavy closed drapes and currently an automatic temperature test on the wall
Beyond the drapes is reception , we were greeted by the team who we all very friendly and then Lucy checked us in she outshone our whole visit and very friendly welcoming member of staff and a credit to the hotel.

Due to the rebooking I was told to mention and a gift would be waiting, which I did but nothing was acknowledged on reception or in the room.

Once checked in Lucy showed us to our room, a junior suite room 216 then showed us around.

The room
It’s just wow like the images online show, the famous fluffy blankets and pillows with a gorgeous crackling fire.
The bed was huge, and so comfy the room was separated into 2 areas like a living area which had a sofa desk and mini bar along with tea and coffee facilities. The bar was reasonable and very well stocked, the complimentary tea and coffee had 3 pods for the coffee machine and 2 packets of milk the box did not looked restocked prior to our check in
The desk area was well lit, unfortunately this blocks the full length mirror so a little awkward to see
Also, as the desk and chair is so close it had rubbed away the frame of the mirror.
Each section had a huge 65” tv, the bedroom area had some storage shelves and a small rail with complimentary hangers
A hair dryer is included, but no iron but you can just call reception who will bring to your room

The bathroom was amazing, a free standing bath that had a huge window next to it and the most dusty blinds Ive seen and then there was a rainfall shower each had complimentary toiletries including hand sanitizer
There was also a
Double sink unit, there are no plugs you press the silver disk up and down to open and close.. took a while to realise this was why the bath was filling up and sink wouldn’t drain!!
There are towels and robes also, all very crinkly like they needed a good press like you’d usually see in a hotel so made the area look a little scruffy

Our room had an adjoining door to another not for us, but meant we had a huge
Balcony to fit 4 people

On day 2 we arrived to our room from our day out to discover our room had not been serviced, we had made the bed in the morning but dirty cups still no new towels and sink area messy
We called to reception to explain and asked if we could have some fresh towels, they send a gentleman from house keeping who apologised and then offered to clean whilst we sat on the balcony
When we went back in the room our bed was how we left it, towels were still over the bath with some small hand sized towels replaced on the side. No hoovering , or even cleaning of the glasses/cups
So my only thing during the stay was cleanliness / housekeeping

The pool area
It is a little small as others have said , however this didn’t both us as when we used there was only about 3 couples so didn’t feel crowded. Our favourite part was the jacuzzi which overlooks the golf course , the steam room was not in use but we did enjoy the sauna
This area also has complimentary towels, and some beds to relax on

Dining
Our first evening we had reservations at the fire pit which certainly didn’t disappoint, it’s tapas style and the chef sends out according to what compliments eachother. It is a little pricey, but certainly a lovely treat
Again the staff here were so attentive especially the lady who looked after us who unfortunately we didn’t get her name. She did seem like she was the person in charge, and nothing was a bother
Our menu was explained clearly, the drinks flowed it was really nice

On night 2 we had drinks on the outside deck, the cocktails are amazing
This is a lovely area, you do get golfers there as apparently this area and where the Korean Cowgirl now is was there clubhouse! It didn’t bother us

We then decided on some room service in our room from K. C which was really nice and tasty

Breakfast we had included on our room, the first morning we had in the restaurant and 2nd bought to our room. Lots of choice and very filling!

None of us golf so we cannot comment on that side

All in all it was an enjoyable stay, and we look forward to returning in the future

Room tip: Pre book for dinning prior to stay, it does get busy as it’s not exclusive just to hotel guests
Date of stay: May 2021
Trip type: Travelled as a couple
2  Thank nicolan703
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter McGinnis, General Manager at Cave Hotel and Resort, responded to this reviewResponded 13 June 2021

Dear nicolan703

Thank you so much for taking the time to review The Cave Hotel and golf resort and your detailed feedback is much appreciated and has been shared with the relevant managers.

We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future.

Best wishes,

Peter and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2021

I understand that theres a pandemic going on, but the drinks/food service is shocking, the staff don’t want to be here and when you’re paying £412 a night its pretty disappointing.

The room service is closed due to the pandemic, not really sure why? As a 5* hotel is leaving a room service menu in the room is pretty miss leading.

The staff don’t seem to want to be there either which is a shame, me and my wife visited the hotel and they seemed more interested in blue tick celebrities than normal business owners.

Its a shame because it has such a lovely setting.

Room quality is great but again the walls are marked though.

Cleanliness is good though I can’t fault that.

Spa facilities are pretty basic with a pool where the jacuzzi doesnt work and the steam room is dangerously hot.

I don’t normally moan but when the hotel charges a obscene amount they are opening themselves to criticism.

Date of stay: June 2021
Trip type: Travelled as a couple
2  Thank Sherpa757102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2021

Unfortunately does not live up to hype and the price paid. Feedback given direct was greeted with the standard response and basically saying it was our fault we didn’t like the food. My feedback was polite but the points totally overlooked.
Expensive food served at best tepid. Spicy English breakfast not to our taste but description makes no mention of spice. Had it been described correctly we could have made a different choice.
Average stay for 5 star prices.

Date of stay: June 2021
    • Value
    • Sleep Quality
    • Service
2  Thank Debs296
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter McGinnis, General Manager at Cave Hotel and Resort, responded to this reviewResponded 14 June 2021

Dear Debs296

Thank you for taking the time to review The Cave Hotel & Golf Resort. We are sorry to hear you did not have the experience we strive for all our guest to have and this has been addressed with the relevant team members.

We do hope you will give us another opportunity to welcome you back to the Cave Hotel.

Best wishes,
Peter and the team



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Reviewed 10 June 2021

Extremely impressive and modern hotel. Use of technology in the bedrooms was very excellent and the rooms were very comfortable. Staff were excellent and the food in the Firepit restaurant was top quality.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank barryr403
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter McGinnis, General Manager at Cave Hotel and Resort, responded to this reviewResponded 14 June 2021

Dear barryr403

Was great having you stay with us and really appreciate your feedback.

Delighted to hear your enjoyed the wonderful food created by our kitchen team in our Firepit restaurant.

Hope its not too long before we can welcome you back.

Best wishes,
Peter and the team

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Reviewed 9 June 2021 via mobile

Lovely day at the cave hotel! Excellent service by a young lady Alysha very polite and quick service food was also brilliant very well presented. Would definitely recommend to family and friends and look forward to return in the future!

Date of stay: June 2021
Trip type: Travelled with family
Thank sammC9053WI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter McGinnis, General Manager at Cave Hotel and Resort, responded to this reviewResponded 13 June 2021

Dear sammC9053WI

Thank you so much for your lovely review. You made Alysha's day.

Hope its not too long before we see you back at The Cave Hotel.

Best wishes,

Peter and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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