We booked in advance - despite the info stating you can book 72 hrs in advance I booked a couple of weeks before with no problems. Yes there is a video to watch beforehand, but for people interested in the work done by the resort (which I assume anyone visiting would be), its actually very informative and useful. It's a five minute walk to the platform with a few steps (I suggest this is fine for anyone to do - although we struggled as we climbed kinabalu the day before and could barely life our legs!). The viewing lasts an hour and is well worth the money. The food is placed on a platform and the orangutans come to eat then play in the trees. All but 6 of us left the viewing by 30minutes in - a word of advice, if you're actually interested then stay!! When most people left, the orangutans came really close and put on a little show for us. It was great! I don't know why people pay to see them then leave, if you aren't interested then don't do it.
Worth every penny and I'd go again if I was in the area!
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