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“So disappointing!”

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Landhotel am Kloster
Ranked #8 of 11 Biberach B&B and Inns
Reviewed 30 August 2012

We arrived at this Hotel on 25th June after driving from Italy, through mist and rain in Austria. We were looking forward to a relaxing overnight stay in Rot an der Rot. On arrival, we found the door locked and no-one about. Eventually our knocking and bell ringing was answered by a very scruffy looking man. We said we were booked in, he grunted, locked the door behind us and led us to 'reception'. We tried to initiate a conversation but were ignored. He gave us our key (Room 101), told us what time breakfast was and then said 'The restaurant is closed today!' When I asked if there was a nice restaurant nearby, he said 'Nice restaurant?' so I replied 'Well, any restaurant' His reply was 'I don't know'. The room was just unbelievably awful! The bathroom was so small, as you pushed the door open, you were confronted with a wall which the door just cleared, a child could have damaged their fingers if opening this quickly. The wardrobe was a cupboard with a dirty piece of cloth covering it. There was a table of sorts which was a box covered with carpet. One chair. We couldn't wait to get out into the village and have a good meal after such a long, tiring journey. Lovely village and church but not one place open for a meal. There was a Hotel with lovely pictures of Oktoberfest outside but no-one about. Eventually we found a Supermarket and by now we were tired and really hungry (6.25pm) On entering the supermarket, we firstly went to the bakery counter to buy some bread - then the lights went out - this was to let us know they were preparing to close! We ended up eating bread but thankfully we had bought some cereal bars and wine in Italy so that was our evening meal. Okay, this Hotel may close their restaurant to the public one day a week but surely you must cater for your guests or at the very least advise them where they might get a meal! We just couldn't believe the rudeness and attitude of the proprietor. The exterior of the Hotel left a lot to be desired too. Dead plants, weeds growing through the flagstones. The whole place looked like it needed closed down, thoroughly cleaned and re-vamped. The proprietor needs to learn 'customer care'. Breakfast was adequate. Other guests all acknowledged each other, whether it was 'Good Morning, hello' etc but this man (I can't even say who he was as he never told us) - he just ignored everyone. If he is as miserable and unhappy as he looked, he should not be running a Hotel, he should take a back seat and get a pleasant person to front the place.

Room Tip: Ask to see the room first as I find it hard to believe all the rooms could be as bad as ours. On boo...
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  • Stayed: June 2012, travelled as a couple
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Thank HelenS688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 July 2012

A very good hotel: clean and large rooms, friendly staff, good restaurant, good breakfast, large parking.

  • Stayed: July 2012, travelled with family
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Thank HHersch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2011

Situated in the picturesque village of Rot an der Rot with its magnificent Baroque church the Landhotel am Kloster is a convenient starting point for many popular destinations. The hotel is OK, but not de luxe. It is run, it seemed, mostly single-handedly by the proprietor with some rather inadequate room-servicing. We are in our mid-sixties and found the hotel while 'googling' something not-too-expensive in Memmingen. The room, 104, was sparse, no storage drawers just a wardrobe covered with a rather tatty drape. Low beds. Waste bins not emptied until day 2. TV had German channels only. Breakfast buffet reasonable but tables never cleared. Downstairs restaurant afforded excellent evening meals, specialising in nicely cooked Schnitzels but is closed on Mondays. Herr Paul, the proprietor was always most obliging but we felt he needed another member of staff or at least help in the reception or with meals. Prices very reasonable.

  • Stayed: October 2011, travelled as a couple
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Thank malhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2011
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  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank breznief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Landhotel am Kloster

Address: Theodor-Her-Strasse 11, 88430 Biberach, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Biberach
Amenities:
Restaurant
Hotel Style:
Ranked #8 of 11 B&Bs / Inns in Biberach

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