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“A bit crazy but worth seeing and staying.”

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Huilo Huilo Nothofagus Hotel
Ranked #1 of 2 Hotels in Neltume
Springfield
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A bit crazy but worth seeing and staying.”
Reviewed 30 March 2013

The buildings at Huilo-Huilo, including the Nothofagus( named after a species of tree) are rather bizarre wooden structures. Spirals abound with trees popping thru the rubber clad roofs. A long bumpy road gets you there for what is a unique experience with otherworldly ambiance. The room was nice with a forest view. The restaurant starts dinner at 7:30 and the food is very good. Breakfast buffet is delicious. Nearby Huilo-Huilo Saltas(waterfalls) are worth the walk.

  • Stayed March 2013, travelled as a couple
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Helpful?
2 Thank jwright11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Sonoma, California
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 February 2013 via mobile

If one is to truly enjoy the Eco fairyland that is Huilo Huilo, it s necessary to suspend disbelief and accept the magical, mysterious premise of its creators. That liberal acceptance must extend to the accommodations and especially the staff of Montana Magica and Nothofagus hotels. There are many intriguing and enjoyable features in the preserve, including its nature trails, canopy zip line adventure, River Fuy and falls, and fly fishing. And the woodsy natural interior decor is a nice finish on what are generally first class hotel rooms and dining areas. But just like their surroundings, the hotels were a bit unfinished, perhaps unspoiled by the spit and polish one might find at a Four Seasons resort. And that goes double for the staff. They were enthusiastic, friendly, and tried very hard to please, but woefully inexperienced. Sometimes we felt like we were in a hotel run totally by amateurs. That said, we had a very nice stay and thoroughly enjoyed ourselves.

Stayed January 2013
Helpful?
2 Thank Flyfisherbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 February 2013

We were so excited to be in a lodge that really looked like the Ewok Village from Star Wars. The hotel itself is fantastic and we couldn't get over it. However, there were a few things that soured the experience. I have to preface all of this with the fact that I'm a Spanish speaker and there were not any miscommunications here.

(1) It was cold and there was no heat - so I couldn't sleep on the second night.
(2) The spa was really nice, however the services were crap. I asked for a lymphatic massage and my mother asked for a reflexology massage - the people who gave us the massages were not trained in any massage, that much was evident, and gave us what I can only describe as caresses on our arms and legs, having nothing what-so-ever to do with reflexology nor lymphatic massage. It's wonderful that they hire local people in this remote place, but really you can't be charging $110 for something far below standard.
(3) The buffets were great and if you have the "all inclusive program", you will get the option of selecting the chefs special. However, we were waiting over an hour just for our starters - soup and salad....

All this said, the staff was very polite, nice, and helpful, but seemed just to not get how a service business operates. My biggest suggestion would be to close the spa services and get the spa staff certified and not to let those who are untrained touch any clients.

Room Tip: Beds were great but it was cold and there was not any central heating system.
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  • Stayed February 2013, travelled with family
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Helpful?
6 Thank SaritaExplorer78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 January 2013

Beautiful design, excellent spa facilities, comfortable rooms, lovely setting - slow service. Additional services such as excursions are difficult to reach as there is lack of organization. Overall I loved the Baobab hotel for its spa, comfort and beautiful setting and dream of going back

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Zoi17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 August 2012

The architecture is amazing, a giant tree house all done in natural wood. I would give it five stars but the restaurant service is slow and not very attentive and the food was only average for the price you are paying. We came to enjoy the snow sports here but they did not open the snow area the first day we were there. My opinion is because of poor planning and due to a lack of guests they just decided not to run the lifts. We were very disappointed about that. This place is in the middle of nowhere and if you travel this far and pay this high of a price you want all the amenities available to you. It could be a great place but they just don't have it all together. There is a brew pub named Pettermans across from the hotel that is fantastic.

  • Stayed August 2012, travelled with friends
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Helpful?
2 Thank skisumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 July 2012

Amazing place. The hotel offers a very good option for transportation from airport (valdivia or temuco) to huilo huilo; this makes that you can appreciate and enjoy the road. The service is very good, and the rooms are very comfortables.
Excursions are good (we did a ferry trip from puerto fuy to puerto pirihueico, amazing!!), and there are so many choices of activities for all interest.

  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank cdam_8978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago
Level Contributor
225 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 22 November 2011

The hotels are amazing! Sometimes it resembles the scenes of Lord of the rings. It makes you feel in other world. It's the most peaceful place in wich i have been, the service is very nice, the food is great. Trust me, you'll have the best sleep ever. It's also good if you want to go with your couple.
The only critique that i could find is that the prizes are very high but the service isn´t 100% perfect. There are numerous of amateurs working in positions that need more expertice and quality. For example, people that works in the spa.
If you want to go, be prepared for a long trip by car or to pay a lot for a transfer.

  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
2 Thank MatiasBak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Huilo Huilo Nothofagus Hotel

Property: Huilo Huilo Nothofagus Hotel
Address: Carretera Internacional CH-203, km 55 | Puerto Fuy, Region de los Rios, Neltume, Chile (Formerly Nothofagus Hotel & Spa Huilo Huilo)
Region: Chile > Los Rios Region > Neltume
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Neltume
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Huilo Huilo Nothofagus Hotel 3*
Number of rooms: 55
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Also Known As:
Huilo Huilo Nothofagus Hotel Chile/Neltume

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