I read the reviews on this place as far as staff and rooms. My experience was far from what I read.
Room shower valves didn't work, it was either was cold water or hot. First night of a 2 night stay. A number of guys & girls were partying down below in the parking lot, several customers told the them people were trying to sleep (12:30) it just got louder when they turned on there music from there car. I called the front desk, no one answered. At check out, I spoke with day manager about these issues. He told me that the night manager was patrolling all night that night, BS, that group didn't stop till 3:30am or so. I also placed a call to the police that night, they didn't show either. No apologies from management, I'm sure people did have a great time here, but when the chips were down, management was disappointing at best. This was at the Pine Knot location, not the Lakeview.
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- Also Known As:
- Robinhood Hotel Big Bear Lake