Check online for pictures of cabins because they are all different.More
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Check online for pictures of cabins because they are all different.MoreShow less
Big Bear Frontier is a great location. While we don't have much of a beach this summer because of the "wet" winter, and the lake being so high, just the fact that you have the beachfront is great. The view is gorgeous and the place so relaxing and pretty. You were here some of our warmest days, which is the time to sit out by that water and cool off. Please come back and stay with us. We want you to know that when you come to Big Bear, you are more than welcome at our place. You have a lot of choices of places to stay up here, we are glad you chose us!
we had a great experiece , they were all friendly specialy Cher , she was very pleasent and helpful from the first time we spoke on the phone, we will come back.
Thank you for the time to write a review and to compliment Cher on the customer service that she extended to you. We are really happy you choose to spend your time away from home, with us. Thank you for being a repeat guest, we hope you will always think of us first when you are coming to Big Bear.
Checking in, had to give a credit card for a deposit, guess they have too many people trashing rooms. They weren't very friendly at the desk and noticed in the room that the towels were numbered, so I guess many people steal there towels there, but I have way better ones at home, so no thanks.
Noisy, loud people and no AC! Our rooms were boiling hot and at times had to close the windows since people were smoking their brains out. Lots of kids running up and down the hallway and drunk people sitting on the dock. Do yourself a favor and stay in a cbain if you are going to stay here, forget the crappy hotel. Bathroom was tiny and floor creaked. Carpet padding was real thin.
At one point on saturday afternoon, every spot in the parking lot was taken, so had no choice but to leave to go somewhere. Will not stay here again.
We apologize profusely for your bad experience at the Big Bear Frontier. Wahile some of the things that you mention are not things that other guests complain about, we will attempt to learn from you review and fix everything we can. We do ask for a damage deposit, do have a responsibility for inventory control to keep track of linens and try to keep the nice linens and towels for our guests. We, like many lodges in Big Bear, do not have air conditioning and normally only need it less than 10 days a year. We now see the changes of weather coming and you stayed with us on a record breaking temperature day for many cities across the USA. We hope you got fans at the front desk to help get through the night and you make an excellent suggestion, in that the cabins are not as warm as the motel. They get more breeze from the lake. We also had a large group in that were having a good time....and it is difficult to tell our guests that they can't have a good time. Hopefully, you will find a place that meets your needs so that you can enjoy Big Bear. We would like another chance to make you happy, however, we are not able to impact all of the things that were uncomfortable for you. Thanks for choosing us.
I went for a quiet day and was very please with my clean and comfortable room. staff advised on where to obtain the things I needed for my trip. I needed assistance with my dvd player and was sent staff immediately to assist. Within walking distance to shops, theaters, and restaurants. Left relaxed and happy!
"Me time to Escape" is especially cute. We think you can do that in the beauty of Big Bear Frontier. The pine trees, the lake, pool and spa, are a few places to just loose yourself for days. My favorite 'escape" time is around 7 p.m., when all is quiet, the sun has gone down and it is relaxing! Our staff tries hard to keep the property clean and comfortable for you. Please keep coming back and let us help you to relax and be happy.
We stayed at the CREEK SIDE Hotel for 3 nights & had a great time..We said next time we are going to rent one of those cute little cabins...
beautiful hotel right on the lake. they have it all. Beach, pool and jucuzzi, picnic table bbq area, ping pong, pool table, movies. Also, cabins. Clean, comfortable and affordable. We love it there and just keep going back.