Going to Big bear and wondering where to stay? Don't stay here!
So we went to Big Bear and stayed in Cabins4Less . By the time we got to our cabin Friday night (after driving up the mountain, checking in, then going to rent ski gear, then having dinner) we got to our cabin around 10.30pm. Freezing cold, I ran a bath but no hot water. Thought maybe it was a shared system that hd run out and too late to call I figured it wld be ok the next morning. It was not.
Woke up, cold, ran the showers but nothing. Rang the office and they sent someone around who said they fixed it (meanwhile we are missing time on the slopes for this).......ran the shower...still no hot water...rang the office they said it takes about 15 mins to heat up, Wait 15 mins, wait 30 mins, no hot water. They come back and again say they have relit it. We wait again but no hot water. I ring back and they say they will have it fixed by this afternoon.....I make them promise me. By this point it is nearly 11 am so we've missed a morning of skiing and are not washed.
So we ski the afternoon and Kai's pants keep falling down and his butt is freezing with snow burn at the end of the day...we ski till close (6pm) and come home freezing cold and ready to get warm.
NO HOT WATER. So I go to boil water and the stove doesn't work.....oh my gosh.....I call them AGAIN. They send someone around who plugs in the stove (um you rent cabins and don't think to check the stove is plugged in)....I start boiling water to warm Kai up so he doesn't get a frostbitten bum and they tell me the water heater doesn't work. Haha Genius!
I said we wld have loved to have stayed another night had the water been working. They said they wld fix the water and comp us a night.
He also says if they can't fix the water heater they will text us somewhere we can shower. I ask if there is anywhere we can do that now and he says they are fully booked but can go up the road somewhere tmrw.
I have 2 dogs, 2 kids and we are unpacked. We have nowhere else to go. It's now 8 pm. It's not like we could go anywhere else and what's the point of going up the road for a shower when you have to get dressed and undressed in full winter gear to do it and drive in the cold?
So the next day we wake up, still no hot water and we go to the slopes now stinking. Skiing is sweaty work so we are not pretty.
At 12.45 I get a text saying to use another cabin to shower......again, what's the point of that? Getting warm, getting cold, having a shower, getting warm, getting cold - in and outdoors. No I text back saying I'm over it, we stink, our clothes stink and it's just too much trouble. We leave the slopes, go back and pack up.
It takes a couple of hours (and is about 3 pm now) and the housekeeper mentions she thought we were staying another day. I explain there is no hot water and didn't want to use another cabin at 6 pm at night. She tells me they fixed the water and it now works. All our stuff is in the car. And no one told me it was fixed!
So we head home and have awesome showers and are sad we didn't have the time we hoped after paying good money to stay where we did.
No one calls me and says sorry. I make a call the next day and the owner is rude and horrible. He says I should have just gone somewhere else.....um...everything was booked, we were unpacked and you kept telling us the water would be fixed and we had paid you already so it's not like I could go and pay that money over again.
He says he will only give me one summer night for free...um it's Big Bear, we go for the snow and I paid over $800 and got only a half day in each day and froze the entire time, stinking. He offers to comp me one night ONLY if I pay another night. He threatens me and says if I take it further he won't give me anything. He tries to tell me if it was really a problem I'd have left. He doesn't understand I had my niece from Australia going home on Monday and this was her one and only chance.
Since then he has done nothing. I emailed them, putting my complaint in writing and he said my stay could hardly have been horrible. You try being in the snow for 3 days and having no hot water. If I wanted that I'd have paid $50 and gone camping.
I'm using my voice to let others know of this. Sure there are worse things that can happen, but as a consumer we have a voice and if merchants think they can just rip people off and discard them then they have not understood that bad business is bad for business. I am the first to praise people and rarely have a bad word to say about anyone, but this guy is in hospitality and is far from hospitable and had this review been on yelp (as it will soon be) then I would have looked around and found somewhere more reliable and friendly to take my family to because we don't get vacations like this very often and if they can't understand the value in caring for people then they should be in the business of doing so.
Rant over. Consider this my review which I will now be spending some time making sure I publish it where people will read it so he understands the value of $800 worth of bad business.
- Official Description (provided by the hotel):
- We are the fun Cabins, we offer more than just a place to stay. We Guarantee Best Location clean friendly,our cancellation is strict which creates some reviews ... more less
- Also Known As:
- Cabins4less Hotel Big Bear Lake