We stayed here for convenience because a family event was held nearby otherwise this hotel has absolutely nothing in its favour. The location is on the busy Hume Highway, the surrounding area offers nothing except fast food take-away and light industrial. Traffic noise from the highway was minimal but noise inside the hotel was terrible with whistling water pipes for most of the night when others were showering etc. The room was old and reasonably clean but fittings were worn out and there is a very limited availability of TV channels.
But this was not the least of it. I had the worst bed I have ever slept in (see photo) that made for a most uncomfortable night. I complained to reception next morning who said the manager would contact me. He didn't. The receptionist asked why didn't I contact reception for a room change but once you are unpacked, showered and in bed at 11pm the suggestion of repacking everything and moving is unrealistic.
The booking for the hotel included breakfast - which was quite good - and a $50 voucher towards dinner - which was ordinary and expensive. The result of my complaint to the reception was that dinner's extra cost over the $50 was waived but there was no other compensation. I suggested that I should not have to pay for the room.
Reception expressed surprise that such a bed existed in their establishment. Understandable given there is a small card on the bed that says "Rydges dream bed. You are about the experience the luxury... of contoured coil spring mattress ...(we) promise you a perfect night's sleep. etc. etc. " (I'm being cynical).
I am certain that the manager of this hotel had no interest in feedback because we found a completed customer comments card in our room that dated back 3 weeks. It was not complimentary. I gave it to reception and their comment was that they had no control over cleaning staff and that was why they had not received it !!!
The hotel seems to service large groups of Chinese tour buses and my opinion is that they are somewhat disinterested in travellers such as myself. This hotel does not belong in the Rydges chain. It is an embarrassment.
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- Also Known As:
- Rydges Bankstown Hotel Bankstown
- Rydges Bankstown Sydney