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“Big rooms, good beds, helpful reception”

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Punthill Essendon Grand Apartments
Perth, Australia
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Big rooms, good beds, helpful reception”
Reviewed 29 October 2011

The room was large and well equipped, with a full size stove, lounge area and dining table etc. The whole set up was spacious. Not far from the airport and we got into Melbourne easily on the tram - about 30 minutes (possibly more than usual due to a diversion?). Our room had a fair bit of road noise, but it didn't bother us.
I was there for a conference (held on premises) which went smoothly. Was accompanied by spouse.
Busy pub across the road had good food, but pricey for Melbourne.
Close enough to the airport that the Taxi driver complained bitterly the whole way.

Our balcony was a bit yuk, with rusty aircon units and cigarette butts.

Overall, we were pretty happy with the offering and enjoyed the space.

Has a small but reasonable gym.

Room Tip: Get one facing the courtyard to the back (not facing the noisy busy main road with trams).
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Canberra, Australia
Level Contributor
244 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 9 October 2010

My partner and I chose this hotel because the hotels at the Melbourne airpot are quite pricy and we have a reasonably early flight. This hotel is only 15 min drive from the airport and is located in the middle of the restaurant and shopping district and it is not far from the city either. Most hotels in the city charge parking fees whereas this hotel provided free secure underground parking.

It is a newly built hotel apartments. Because we were only staying overnight, we only picked studio apartments inclusive of breakfast.

The receptionist is very friendly and courteous.

The studio apartment is like a hotel room and it has modern decor with all basic facilities. Room is reasonably large and the bathroom is also reasonably large. Bed is comfortable and clean. The only negative aspect of the room was the reverse cycle air con was a bit noisy and both of us didn't sleep well.

The hotel served a large serve breakfast which was great when we had to rush to the airport and we didn't have to find a place to have breakfast

Otherwise it was a reasonably enjoyable stay

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank CanberraTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 16 September 2010

I can't say much more than this place really made me feel like i was still at home. When i checked into Essendon Grand it was my first time in Victoria. Since then, thanks to the help from the lovely staff i have been able to tour around with the good advice i received from them. It is situated in a nice leafy part of Melbourne, far enough away from the huusle and bustle, but close enough by tram to go and see what the city has to offer. The amenities first class. Well done!

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chad081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2010

Punt Hill apartments is an ideal place to stay in Melbourne. The rooms are spacious and well kept and the location is perfect - close to the city, right next to a variety of places to eat, drink and even a supermarket next door. BUT in my experience, if you are under the age of 30, are not wearing a 3 piece suit and carrying brief case do not expect to be treated with much respect or regard. I felt like a 16 year old getting warned by her teacher to behave or else while checking in to this hotel. My partner and i were told by the receptionist that there were helicopter pilots on call staying in rooms close to ours so we are to keep the noise level right down other wise if there are any complaints, head office will have to 'deal' with us and our guests. She condescendingly told us that Punt Hill Apartments have a responsibility to their corporate clients. In my opinion, Hotel staff have a responsibility to ALL their clients paying the same amount to stay there and should receive the same courtesy. I have never felt more patronised in my life by someone whose JOB it is to make me feel welcome and comfortable. Customer service is a big part of what we pay for when going to a hotel, especially from the first person to greet us at the front reception. The receptionist showed no tact or enthusiasm. Punt Hill Apartments will never receive my business again. What a huge disappointment.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank amandarMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 19 July 2010

Positives: Very spacious, with modern decor. Most fittings look fashionable and pleasing on the eye, with large kitchen area and plenty of provisions (fully equipped kitchen, laundry facilities etc.). Relatively quiet, with lots of various shops in near vicinity.

Negatives: The place totally lacks love - all that nice decor and furniture is simply tossed in with no regard for useability or function, and things like maintenance and white-glove cleaning are neglected. Just to give an idea of where it's at - the dishwasher still has the installation guide and power rating stickers covering the front, from about 3 years ago!!! The dishwasher also starts an occasional death buzz that sounds like a big starship with gearbox problems, and the rattly air con refuses to turn off.

The outside porch is decorated with two rusting air con units (one is neighbour's), which are old and very rattly (great for sleeping), and (due to being installed in essentially an enclosed space) do not work very well. Poor and often uncomfortable use of all that space - one big area just stands there empty, and the TV needs to be looked at sideways as the lounge is placed in front of the office desk. And the pillows are large, heavy bricks...

Overall not bad (and MUCH better than some), however we've been to better places for the price.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhiteCaesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hillside
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2010

Do not stay here if you are young. I was behind two old couples when checking in and they were treated like kings. However I was treated like a 14 year old school kid when I checked in (I am a 23 year old accountant). It was a bad start to my experience, a big no no for customer service. The room was nice, stayed in a studio, although the shower wasn't the best. I've stayed in a lot better rooms for the price.

Stayed May 2010, travelled as a couple
Helpful?
Thank Timlocksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 May 2010

Stayed here with my son for 2 nights whilst visting family. Had initially booked into a studio room, but was talked into upgrading to a one bedroom apartment for $20 more. Best money ever spent. Not that there was anything wrong with the studios, but for $20, was defietely worth it. The apartment had plenty of room and was surprisingly quiet considerring that is located on a main road. I hadn't slept that well for ages.
The cafe downstairs was fine and had plenty of other cafes, pubs in the vicinity. Would definetely stay again on next visit.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snerznsmiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Punthill Essendon Grand Apartments

Property: Punthill Essendon Grand Apartments
Address: 1142 Mt Alexander Rd, Essendon, Moonee Valley, Victoria 3040, Australia
Region: Australia > Victoria > Greater Melbourne > Moonee Valley > Essendon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Essendon
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Punthill Essendon Grand Apartments 4.5*
Number of rooms: 55
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