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“Refund problem” 1 of 5 bubbles
Review of Moonee Valley Views Apartments

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Moonee Valley Views Apartments
Ballarat, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Refund problem”
1 of 5 bubbles Reviewed 17 January 2014

Be aware of Tony, my daughter booked a room 7 days prior to arrival, they wanted her credit card number to hold the booking, these young girls were never told that money would be taken out of it. One of these two young girls had a bad accident two days before stay, almost broken neck and my daughter called to cancel the booking so Tony could rebook. It is the 18 Jan so no problem rebooking. Tony did cancel the booking ok, took $200 out of their credit card, and said he will take out another $188 the next day(full payment for peek time). I checked the booking website and room was readvertised then after one hour was booked out....Tony will not return calls we are waiting for call back. If he will not refund the money us as parents will stay in the room rather than loose money...Tony has sold the room to other people kept out money and will not call back...give back the money or let us stay in the room....you must call back

Room Tip: Do not give credit card details
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  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moonee-Valley-Views, Manager at Moonee Valley Views Apartments, responded to this review, 7 March 2014
Thank you for your review.
MVV offers spacious two, three or four bedroom two-storey townhouse-style serviced apartments, accommodating up to 8 people, feature fully equipped kitchens, open plan living and dining area, air conditioning, large central bathrooms, separate shower & toilet, full laundry facilities, clothes drier, private balcony or courtyard. Each townhouse provides FREE High speed wireless internet access, Foxtel and Digital TV facilities.
Unfortunately we were not aware that you had cancelled your booking and was not refunded the deposit. We checked our records and didn't find a cancelation notice. The room was kept for you that night and you didn't turn up.
I hope you will stay with us again as I'm sure your next stay will be more comfortable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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34 reviews from our community

Traveller rating
    12
    7
    5
    3
    7
See reviews for
18
Couples
0
1
9
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Adelaide
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 5 January 2014 via mobile

A few little touches would make MVV even better value.
In the kitchen a few more cooking utensils would be great then perhaps add those things we all forget at supermarket when on holiday, cooking oil, paper towel and dishwasher tablets.
MVV is not flash but it is more than passable and very good value.

Stayed January 2014, travelled with friends
Helpful?
Thank TheDollar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moonee-Valley-Views, Public Relations Manager at Moonee Valley Views Apartments, responded to this review, 7 March 2014
Thank you for taking the time to review Moonee Valley Views Apartments.
The MVV Apartments features 1, 2, 3 and 4 bedroom apartments, rated 4 stars by the RACV. They are your home away from home.
Our staff are here to check you in 24 hours, 7 days a week to assist you. I hope you will stay with us again as I'm sure your next stay will be more comfortable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

We stayed here (from Adelaide) for the Melbourne cup due to pricing at Flemington very expensive. There were 6 of us and we had a 3 bed self contained apartment. Tony and his wife (management) are new owners and they were FANTASTIC. Anything we needed wasn't too much trouble. He even drove us to the cup at Flemington in our car and picked us up so we didn't need to organise a taxi as on Melb cup day as it would be near impossible. Its very close about a 5 - 10 minute drive to Flemington. It's location is fantastic, very close to shops, restaurants and the tram. Tony even is happy to loan the $6 tram card so you only need to add the money you will use on public transport. The bathroom was large enough for the 3 girls to have space in front of the mirror. The towels were large and fluffy and the apartment very clean. Has a dishwasher and washing machine and anything else you would need in a self contained apartment. The heater isn't brilliant downstairs (seems to go up) but there is a sofa and lots of cuddly blankets to snuggle up to in front of the TV. Thanks for a fabulous time and going above and beyond. Much appreciated.

Room Tip: Had a room at the back, but this apartment does border on the moonee valley course, non smoking not...
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  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RSTS1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moonee-Valley-Views, Manager at Moonee Valley Views Apartments, responded to this review, 17 December 2013
Thank you so much for your review! I'm very glad we could provide you a great stay at Moonee Valley Views Apartments. We look forward to accommodate you for your next stay in Melbourne.! Do not hesitate to contact us at any time. Tony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
136 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

I have stayed at these apartments for both business and also with the family.

The four bedroom offers enough bedding for a large family of seven, with two queen sized beds, a twin bedroom and a single.

The bedrooms are all upstairs and are fairly comfortable, although the single room is quite small. none of the bedrooms have a TV in them (you will have to venture downstairs for this) which can be a nusiance. None of the bedrooms are airconditioned, although a fan is available in one room.

There is also only one bathroom upstairs (no onsuite to main bedroom) and although it is a larghe room there is only a tiny shower space which feels cramped - puzzling since there is so much floor space in the room. For those whom like a large bath though you are in luck.

Downstairs the kitchen area is quite good and serviceable and there is a decent sized table available.

Overall, not bad for the money. The owners/hosts are friendly and ready to help out in any way they can. there is no restuarant on site but a nice tavern just one minutes walk which provides food to suit most budgets, plus Puckle Street, Mt Alexander road is just a short trip by car. The site is also great for the races, being literally on the northern boundary of Moonee Valley race course, with Flemington just a short 10 minute drive away.

Room Tip: A room out the back is much quieter and more private
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank belairtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
australia
Level Contributor
93 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed 26 September 2010

I had one night in an apartment, arrived at midday and told come back in an hour, room not ready. Came back after an hour and had to wait for somebody to turn up. Checked in and taken to room, I noticed that all the windows were open, furniture was dated and worn as were fixtures. Fridge has a half a plate of food left overs. Bedding was minimal. I would not choose to stay here again.

  • Stayed September 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank trecarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Moonee Ponds hotels

dublin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 February 2010

I travelled with two younger babies on business trip. The area is very convivent with tram and buses. The parking area we made it was children play areas
it is 5 minutes walk from queens park and the public swimming pool. Anyone think that they want to stay in a hotel better not consider this place. As it is somewhat like a townhouse.

I do not agree with the internet charges, as they are working hard on their wifi boardband, and it is up to each individual computer whether they can receive the signal. The staff Emily and Allen is very very friendly, and though internet is a main issue, if you planning on long stay, I went to get a prepay boardband from 3 that is convienient enough..

  • Stayed January 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dragonsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 14 October 2009

I lived in the Moonee Valley Views apartments with my family on two different occasions, each for around 6 months! The apartment we stayed in was spacious and comfortable, and convenient to transportation. My family relocated from the States, and never owned a vehicle while living in this location. Because of the fabulous Melbourne transportation, we never needed one. We were a tram ride from Downtown, or a bus to the zoo! The staff bent over backwards to help us out... even during a medical emergency!

  • Stayed January 2006, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wanderlust_Elevated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moonee Valley Views Apartments

Property: Moonee Valley Views Apartments
Address: 81 - 85 Wilson St, Moonee Ponds, Moonee Valley, Victoria 3039, Australia
Region: Australia > Victoria > Greater Melbourne > Moonee Valley > Moonee Ponds
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service
Hotel Style:
Ranked #2 of 2 Speciality Lodging in Moonee Ponds
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Moonee Valley Views Apartments 3.5*
Official Description (provided by the hotel):
Apartments are located just 4 kilometers from the bustle of inner Melbourne CBD and 15 minutes drive to Melbourne International Airport. Setting directly opposite the Moonee Valley Racecourse and boasting views of both the racetrack and Melbourne's city skyline, MVV is sitting in a quiet residential area yet everything our guests need is at hand. Restaurants and shopping facilities, including Puckle Street cafe strips, Moonee Ponds Central, are within close proximity. Nearby recreational facilities include Queens Park, golf courses, tennis courts and bike paths. It has easy access to the inner city universities such as RMIT, Melbourne and Victoria Universities. The Carlton Gardens, Royal Children's, Melbourne and Royal Women's Hospitals are only a short tram ride away.MVV offers spacious two, three or four bedroom two-story townhouse-style serviced apartments, accommodating up to 8 people, feature fully equipped kitchens, open plan living and dining area, air conditioning, large central bathrooms, separate shower & toilet, full laundry facilities, clothes drier, private balcony or courtyard. Each townhouse provides FREE High speed wireless internet access, Foxtel and Digital TV facilities. There are plenty of complimentary on site secure parking. Some townhouses even have private garages. Almost all forms of public transport are close by. Moonee Valley Views is truly your home away from home. Guests of MVV Apartments can prepare dinner at the warm and generous open plan kitchen area or barbecue in the private courtyard while enjoy with the benefits of 4 star hotel service. We have a range of rooms and rates to suit your every accommodation needs, see our best available rate for one, two, three and four bedroom. And talk to our friendly staff for rate staying more than 7 nights. We look forward to welcoming you at our MVV accommodation. We take great pride in offering you a personalized service, quality accommodation and making sure you have everything you need for a comfortable stay. A photo ID, valid credit card and a pre-authorisation of AUS $250.00 are required on check-in. Check in and check out times are strictly adhered to, early checkin and late checkout can be pre-arranged and a fee may apply. MVV Apartments offer secure private garage or off street parking. Free on street parking is also available 24 hours a day immediatley outside the apartments. ... more   less 
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