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“Expensive and over rated”

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Clarion Hotel Wisby
Ranked #2 of 16 Hotels in Visby
Certificate of Excellence
Reviewed 14 August 2014

Visby is a really pretty medieval town and the Clarion is billed as the best hotel in the town. It's a four star hotel and as such comes with certain expectations. The Hotel is clean, the receptionists are functional (they give you your key but nothing more) and the rooms are faded. Apparently there are newer rooms in the new wing but we were put in the old wing for our week's stay. If the Hotel had been rated two star, it would have been fine but as it is four star and over €250 per night and therefore we had certain expectations. There are no shower caps or soap in the room, just a wall mounted soap dispenser like in a public bath. The bathroom was clean but there was mould on the grouting and the general standard of decoration was faded and needed up dating. If the Hotel was an expensive two star, i would have moderated my expectations and would not have been disappointed with the standard but as it is it is over selling itself. Also the bed was really soft so I woke up with a back ache. This all sounds like I might be super fussy, I'm not, I'm just disappointed when things are over sold.

Room Tip: Apparently rooms in the new wing are better than the old wing where we stayed.
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Schlubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanna K, Hotelldirektör at Clarion Hotel Wisby, responded to this reviewResponded 20 August 2014

Dear Guest,

I´m so very sorry to hear this.
We have put very much effort into the new rooms during the last year and also the old wing is now continuously updated. I´m very sorry about your experience. I hope you will come back soon so we can prove you wrong.

Kind Regards

Sanna Kleven
General Manager

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Reviewed 13 August 2014

Our room was recently redone and very beautiful and the lobby is absolutely gorgeous. That being said the approach to housekeeping seems to be similar to the one you have when in your early 20s and your mom comes to visit: the bed are made but do not look underneath, bins are emptied but your take out bag from yesterday is still there when you come back and so is the piece of bread that fell under the table. The table itself has not been wiped off and believe me, other a glass top, you can tell! The windows have obviously not been cleaned in a very very long time. You know that great feeling when you stay in a hotel and after leaving your room in a bit of a mess you come back to a tidy room? Well, you will not get that here: tidying up doesn't seem to be part of the maids's job description. The other big source of disappointment at Clarion Wisby is the breakfast which makes you feel you are part of a retired tour group stopping at an all you can it breakfast buffet at a motel in New Jersey. Sure there are options but the food quality is extremely low and everything tastes like processed food. Since it was clear the baked goods came out of a bag rather than a bakery I picked cookies: they were actually stale. And do not get me started on coffee, boiling on a hot plate all day long, as bad as it gets, reminiscent of college dorms coffee. Because of how horrendous the food was we never ordered room service, expecting the worst.
Lastly a lot could be done to make the hotel more baby friendly: the cot we got was old and dirty not to mention unstable and unsafe with metal bars accepts the net on which our baby banged her head twice in her sleep. One day, the maid didn't even bother to make her bed and just left her comforter hanging on the (dirty) edge of the cot. Kids are only allowed in the pool between noon and four, that is exactly when they eat and nap so it might as well be banned for kids period.
Overall with its stylish lobby (although the bar does not carry a wine list) and pretty room along with great location and wonderful helpful front desk staff this hotel could have the potential to be the number
One hotel in Visby but the terrible housekeeping and breakfast standards clearly drags it down to a much lower league.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank MattandElsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanna K, Hotelldirektör at Clarion Hotel Wisby, responded to this reviewResponded 20 August 2014

Dear Matt and Elsa,

I'm very sorry that you are so disappointed with the housekeeping and the breakfast.
We actually get a lot of praise for our breakfast and it is extremely unfortunate that you felt this way.

Of course our maids have a mission to clean the rooms with a spotless result, but also to try not to interfer the guests possessions in many respects. Perhaps this has gone too far in your case.
We are sorry for that.

I'm glad you appreciate our classical medieval lobby and our new hotel section. We have put a lot of effort into it.

I do hope you will visit us again, so we can proove you wrong.

Kind regards,

Sanna Kleven
Genel Manager

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Reviewed 12 August 2014

We stayed at the Clarion for 3 nights when we were visiting Visby during the medieval week. The Hotel is well located close to ferry, city and market. The room were a good hotel room and very clean but for some reason lacked the possibility to make coffee/tee in the room. The girls at the front desk were polite but unfortunately not very helpful when asked questions. At a Hotel in this price range the front desk clerks should be expected to always try to answer or at least offer to find out the answer! Also it was not made very clear during the online booking that the parking (which the hotel advertises) is in fact NOT guaranteed but must be prebooked resulting in no parking being availble on our arrival. Not very professional.

All in all an expensive hotel in a superb location with some sligthly apathic front desk girls.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NordicChoiceHotels.com
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanna K, Hotelldirektör at Clarion Hotel Wisby, responded to this reviewResponded 20 August 2014

Dear Simon,

I'm really sorry to hear that our front desk did not meet your expectations. We shall of course provide you passionate service at all times and always try to answer your questions.

Parking is bookable in advance and obviously we need to
communicate that better, you're welcome to book them in advance next time.

We have a coffee maker/teakettle in some of our rumcategories, descibed on the website. We note your wish to have this even in lower price categories.

Warm welcome back!

Kind Regards
Sanna Kleven

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Reviewed 11 August 2014

Avoid Clarion Hotel in Visby - much too expensive and more value for money down the road. Rooms are average and use of the swimming pool is extra. Poor WiFi reception and very cumbersome to use. Highly recommend Best Western Strand Hotel in Visby.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NordicChoiceHotels.com
1  Thank MattiasLendor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKasselback, Chef at Clarion Hotel Wisby, responded to this reviewResponded 14 August 2014
Google Translation

Hoppas vi kan få chansen att återfå Ditt förtroende en annan gång!
Mycket välkomna åter!
Med vänliga hälsningar Pernilla Kasselbäck Hotellchef

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Reviewed 8 August 2014

We stayed here as part of a party of 7, for two nights in August 2014. The hotel was selected by other members of our group and to put it bluntly, we didn't want to leave. The hotel is located quite close to the harbour, and a little way from the centre of the old town. If you're struggling to find it, look for the tourist information office and it's 50m from there, across the square. The hotel is contained in a collection of older buildings.
The reception / lobby is located on the ground floor. Decor at this point is very much in keeping with the period, with a few 21st century flourishes. Reception staff were efficient and friendly and all of them spoke excellent English.
The rooms we saw were all clean, tidy and styled with a modern Scandinavian feel, albeit with a nod to Gotland with sheepskins here and there. Sounds odd on the page, but it works in the room. Bedrooms in the original building were more traditional, with steel bedsteads and patterns on the wallpaper. The beds were comfortable, and the bathroom again was clean and spacious. The shower provided plenty of hot water. There was absolutely nothing to moan about, not that we tried.
Breakfast was included in our tariff, and there was plenty of choice for both Scandinavian and more mainstream European tastes. No, there weren't coco pops or pop tarts, but I was glad not to see them on the counter tops. Staff did a great job of keeping the tables clear so everybody could find a table, with little or no wait.
In terms of other facilities, Wisby Hotell has a Spa, at which it offers a range of treatments, a small pool and a good sized bar adjacent to the reception. I can't comment on the Spa treatments, but the pool was pleasant, and the bar had a good range of drinks at prices broadly compatible with those of London hotels.
In summary, the hotel is in a great location, the rooms are of high quality, the staff were all really nice. If you're looking to stay in Wisby, and get off the normal tourist trail then you will struggle to find any hotel significantly better than this one on Gotland. Heed this Clarion call. If you want a great hotel, for business or pleasure, for singles, couples, or families of all ages try this hotel.

Room Tip: Most west facing rooms have sea views, if you get on a high enough floor.
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Odin_Lowry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKasselback, Chef at Clarion Hotel Wisby, responded to this reviewResponded 14 August 2014
Google Translation

Tack för ett jätte fint och informativt omdöme, vi blir glada av att få ha glada gäster hos oss!
Mycket välkommen åter!
Med vänliga hälsningar Pernilla Kasselbäck

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Reviewed 27 July 2014

The hotel is located in the centre of the townThe room was quite small, even though well furnitured, clean and quiet.
The people at the reception were very efficient and kind. We stayed o la one night, so it is impossible for us to judge the quality of the restaurant and bar.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with NordicChoiceHotels.com
Thank Franco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKasselback, Chef at Clarion Hotel Wisby, responded to this reviewResponded 14 August 2014
Google Translation

Tack för bra feedback!
Mycket välkommen åter!
Med vänliga hälsningar Pernilla Kasselbäck Hotellchef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Very good hotel, clean, quiet, very good location and a wonderful breakfast. Was lucky to have a most beautiful view from our room. Will absolutely recommend this hotel, it was a good part of a good vacation in one of the most beautiful cities in the world.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Teodor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PKasselback, Chef at Clarion Hotel Wisby, responded to this reviewResponded 14 August 2014
Google Translation

Vad roligt att vi har gäster som våra ambassadörer för hotellet -mycket roligt!
Välkommen tillbaka!
/ Med vänliga hälsningar Pernilla Kasselbäck Hotellchef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel Wisby

Address: 6 Strandgatan, Visby, Gotland 621 57, Sweden
Phone Number:
Region: Sweden > Gotland > Visby
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Luxury Hotel in Visby
Price Range: £104 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Hotel Wisby 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Clarion Visby
Clarion Hotel Visby
Visby Clarion
Clarion Hotel Wisby Visby, Sweden - Gotland

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