We stayed here for my partner's birthday in January. We were travelling with small children and I was pregnant, something which the owners were well aware of. We arrived late Friday and pretty much went straight to bed. On awakening on Saturday morning we discovered that there was no heating, no hot water and no electricity. Also no hot tub contrary to advertising although that was the least of our problems. We rang the owner as early as I thought acceptable who promised to get an electrician with us by lunch time, the electrician arrived at 4pm and then left at 6pm having managed to turn on the electricity but informing us he was unable to get any heating or hot water to us during our stay. At that point we attempted to cook dinner only to find that the gas canister was empty so all plans for cooking for the whole weekend were ruined; not to mention that some of the food had been spoilt due to the fridge and freezer not working. There was a log burner but only one log and no matches. They did manage to get two small electric heaters to us but that doesn't go far with eight people in January. We were only staying a couple of nights and the whole stay was completely ruined. We have repeatedly contacted the owner for a refund and she initially offered a refund of less than 1/2 what we paid which in the circumstances was clearly unacceptable. We have delayed writing this review as we wanted to give the owner the opportunity to make amends but they have failed to do so within a reasonable period of time and therefore we want to warn other customers.
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