We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Gold Coast Morib International Resort
Ranked #3 of 6 Hotels in Banting
Kuala Lumpur, Malaysia
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Poor Management”
Reviewed 31 March 2014

Poor management. Checked in need to queue for 30 minutes even though 3 counters open. After checked in we need to move on to another queue which takes another 30-40 minutes to collect our key. The hotel lobby are wet most of the time. They should put on more blower to dry up the place. Staff are not easy to communicate. They have troublesome to reply us in English, end out we spoke to them in Malay. Overall, is not a nice place to stay. Do improve your hotel management.

Room Tip: Room facing the pool with balcony are noisy.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tigerrr87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

594 reviews from our community

Traveller rating
    19
    105
    208
    116
    146
See reviews for
304
99
6
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 March 2014

There are ton's of cheap coupons for stay at this hotel - and now we know why:
a) Check-in took 45 minutes - 3 counter open. There was a set-up of additional counter at the side of the reception area but they were all not open - why set-up then?
b) Rooms are okay - but do not expect more than a 3-star bedroom. No soap and shampoo at the bathroom. Room phone was not working (we also had another booking for the 2 bedroom apartment - their phone was also not working) so we think the hotel deliberately cut off all phone line so ppl cannot call to complaint. Had to walk down to the reception to request.
c) Requested for extra bed - they did not have... only had "Air Mattress" and that took 2 hours to arrive.
d) Water Park - was badly managed - people with all form of clothing could go in. At all pools the water was dirty and so was the toilet
e) Breakfast was another sad story - because they had so many ppl - they open up a canopy area near the beach for breakfast. The choises were - mee goreng, nasi tomato, bread, sausages, pre-fried eggs and coffee and tea.

Never will we return nor recommend to anyone to go.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mich6650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Banting hotels

Petaling Jaya, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 March 2014

1 - Booked for Double Bed, get 2 Single Bed. Can't change.
2 - Get a dirty room. Need to change room.
3 - Need to wait for another 15 minutes while standing with luggage.
4 - Telephone inside room is of no use. You can't even call reception.
5 - Asked for an iron. Need to wait for 2 hours before I lose patience.
6 - Need to go to reception using stair asking for iron.
7 - Waiting for another 45 minutes and still no iron.

p/s : seriously..buy a tent and go camping. this is the most terrible hotel/resort that i've been to. if there is any good review for this hotel, it's totally a bull. somebody has paid them to write a good review.

Room Tip: there is no good room. seriously. i'm not joking. go find a better hotel.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank naim1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 March 2014

This is the worst hotel I have ever stayed in my life.
1. There was a leakage in the washroom (it was flooded). I couldn't understand why they had to allocate that room to us because we were there mid of the week in January. It took 3 complaints to get someone to look at it. I also faced problems getting more towels to dry the floor
2. Front desk calls not answered most of the time.
3. Safe was locked and after 2 calls,someone came to open it. Since we were going out, I left the personnel there. I was shocked to find that he left the door of the room open after he left!
Since there was still leakage I requested for a room change. And I got a room where the air-con was not working!
I then requested to see the floor manager but apparently he was too busy to entertain a frustrated guest. So, I met up with the assistant manager. I told her all my experience and requested for a room that everything works. After almost 1/2 day waiting, I was allocated a room that smelled bad and had a dirty wall. At this point, I gave up.
Guess what I found upon departure? A used diaper under the bed!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephannie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 February 2014

so first the good things: the pools are fun and not too crowded, the location's an interesting drive to get to if you're not from Malaysia, and the staff are friendly if not efficient. But it the beds are shocking, we were unable to get an extra bed for our toddler to sleep in (so we ended up sharing), the A/C in the rooms switches off when you leave (so you come back to a baking hot room), the towels are tiny, and all the towels and sheets were dirty. The restaurant is shockingly bad (it's obvious that the chefs don't eat the food they're serving), and there's not much nearby.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2014

We had a pleasant holiday here for 3D2N, Price is cheap, buffet dinner and breakfast is good, room is cosy, clean with a nice view of the water park, bathroom is first class, the shower is nice, view is fantastic. Our 5 yr old daughter really enjoyed her stay here. The experience really surprised us, for the money we paid we expected to crashed out but this turns out to be an amazing resort. The water park is nice, life guard is everywhere keeping tabs.

Only complained we had is: reception during check in was slow, took about 30 mins, the guy standing in front of the lobby door never bother to open the door despite seeing both my hands full of luggage, but he did had the cheek to wish me hello with a smile. The waterpark should be more strict with swimmers attire, people are wearing jeans and swimming, I was tempted to asked the life guard if I could wear my Nike sneakers into the pool.

Anyway for the money we paid, this resort is really value for money, will we return, yes! this time with a bigger crowd.

Room Tip: Pick a room not facing the evening sun.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 February 2014

Bought a coupon and did not much survey and cause a really bad experience..

Jacuzzi not functioning at all.. Called the technician and waited for 4 to 5 hour.. After that.. He told me nth can do.. So I told him will request another room and the jacuzzi still had same issue.. So wait another few hour and he said fixed.. What I saw he did nth.. I clearly saw the wire pulled out and that cause nt functioning.. What more, their technician is debating what cause to issue.. Omg..

I also wasted few hour it clean up the jacuzzi..

Please stay away from this hotel..

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Traveler007james
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Banting
4.3 mi away
Hotel Impian Morib
Hotel Impian Morib
#2 of 6 in Banting
38 reviews
7.3 mi away
Bata Merah Boutique Hotel
20.4 mi away
Cyberview Resort & Spa
Cyberview Resort & Spa
#1 of 5 in Cyberjaya
531 reviews
Show Prices
Show Prices
Show Prices
19.4 mi away
Pullman Putrajaya Lakeside
18.3 mi away
Seri Malaysia Bagan Lalang Sepang
18.0 mi away
Seri Bayu Resort
Seri Bayu Resort
#10 of 14 in Sepang
21 reviews
Show Prices
Show Prices
Show Prices

Been to Gold Coast Morib International Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gold Coast Morib International Resort

Property: Gold Coast Morib International Resort
Address: PT 294, Kawasan Kanchong Laut | Morib Beach, Banting 42700, Malaysia
Region: Malaysia > Selangor > Kuala Langat District > Banting
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Banting
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Gold Coast Morib International Resort 3.5*
Number of rooms: 600
Official Description (provided by the hotel):
Gold Coast Morib International Resort located in the lovely area of Morib Beach, enjoys a commanding position in the beaches, sightseeing, family fun hub. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Priceline, Ctrip TA and HotelQuickly so you can book your Gold Coast Morib International Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gold Coast Resort Morib Hotel Banting

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing