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“Excellent location for Keswick Convention and...”
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Very good
28 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 2 Bathrooms, Sleeps 6
Newlands Valley, Keswick, Lake District, Cumbria, England

Reviews from our community

Very good - based on 28 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
tillynamb...
Newcastle, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location, shame about the house”
Reviewed 7 February 2013 for a stay in February 2013
5
people found this review helpful

The location of the house is great, 3minutes and you'll be in the town centre, great if you have children.

Outside impression of house fine, although they should advertise a parking space as there isn't!

When we entered the property the first thing we noticed was the smell... Either mouldy food, dog wee or damp, maybe all three. It was so awful the first thing I did was go to supermarket and buy a plug in air-freshener.

As we had a child, we had to move a bed against a wall, I don't think it had been vacuumed under the bed for a long long time.

The decor of the house isn't to my taste and the furniture is abit shabby. Many curtains don't fit properly, and with it being a brick house the condensation is very bad. The kitchen isn't as well stocked as other properties I've stayed in. The photos provided by agency make the property look better than it is.

Although there was a shared garden we didn't use it as the squirrel with a tail put us off (yes, a rat). Seems a neighbour feeds the birds so the rat has plenty seeds to eat.

Value Location
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Feb 2013
Thank you for your review on Catbells.

We do advise all our guests to contact the office immediately on their arrival or during their stay if they have any problems or issues with their property. The guests had been into the office early on in their stay with an unrelated issue, but they failed to mention any of the problems listed in their review. When contacted, before their departure, they advised the office that they "weren't bothered" about contacting us, they hoovered the floor and didnt see the point in getting a cleaner out. They didn't want to be moved and were going to discuss any issues they had on their departure. Had they advised the office, we would have made sure a cleaner and/or member of staff attended the property to investigate the above claims and rectify any problems found.

This review has been passed on to the owner of the property and he has responded below.

As an owner, I guess you have to take the rough with the smooth on TripAdvisor but I am very disappointed by your unjust and vicious review. Anyone reading can see that other guests have only good things to say about Catbells. I was at the house two hours before you arrived to put the heating on for you and there was NO smell. The pictures are NOT misleading -what you see is what you get. There is nothing 'tatty', and all curtains and blinds are professionally made and DO fit - If the decor is not to your taste then why did you book in the first place? The kitchen is very well equipped - all pots, pans & glassware have been recently replaced. And there IS a parking space - which apparently you chose not to use.
The house is made of Lakeland Stone NOT brick - and as such there can be condensation in Winter- that's why we provide a de-humidifier. However, I am sorry if you found dust under the bed, and the elderly neighbour has now stopped feeding the birds. I will look into these things, none of which you brought to the agency's attention during your stay. Simon, Owner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CarolineW...
Wirral
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent location for Keswick Convention and Town Centre”
Reviewed 25 July 2012 for a stay in July 2012

This is a lovely old house which has been furnished to a high standard of comfort and is ideally positioned for both the Convention Skiddaw Street site and the town centre. The owner is very concerned to see that his guests enjoy a first-class experience and achieves that aim in a friendly manner.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Position and comfort
Liked least: As week went on, a second set of keys would be useful
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Reviewed 5 July 2012 for a stay in May 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: All of it
Liked least: Nothing stood out as a negative
Travelling group: Family with Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bedford
Reviewed 13 June 2012 for a stay in June 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Durham
Reviewed 25 May 2012 for a stay in April 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Newmarket
Reviewed 26 April 2012 for a stay in April 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
huxabella
sussex
1 review
“Nice, spacious, comfortable house in convenient location.”
Reviewed 19 February 2012 for a stay in February 2012

My family (3 kids, parents, grandparents and dog) stayed here over the Feb half term. We found Catbells to be in a great location as we wanted to be in walking distance of restaurants, cosy pubs but within close proximity to the lake and good walks. Despite it being half term, we didn't have a problem with parking our cars either. The house is clean and spacious and we didn't feel to be living on top of each other plus our children loved that there was a playstation in their bedroom! We spent cosy evenings in front of the logburner before retiring to very comfy beds which was great after a tiring day on the hills and mountains. We found the kitchen to be well-equipped when we cooked meals although if I had to be picky, it could do with a couple of sharper knives for prepping veg!
We booked Catbells direct with the owner which was really easy as he was very friendly, flexible and kept in touch in the run up to our arrival, not to mention answering my many questions about the area and activities. We'd definitely stay here again.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Proximity to restaurants, pubs and walks. Good size house and cosy log fire. Pet friendly.
Liked least: More lamps downstairs would help make the lounge cosier if not lighting the fire. But that's just nit-picking!
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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