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“Great hotel - more than happy to go back again”

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Hallmark Hotel Cambridge
Ranked #1 of 1 Hotels in Bar Hill
Chatham, Kent
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel - more than happy to go back again”
Reviewed 26 August 2011

Just got back from a two night stay here and would thoroughly recommend it. We had a very efficient check in and the staff even went the extra mile to get us a newspaper which isn't usually offered - very much appreciated.
We stayed on a deal with dinner and breakfast included and can agree with previous review that the bar prices are a little expensive but the breakfast was fantastic - everything you could possibly want. The only slight negative is that the staff weren't particulary quick at clearing away the used plates, etc.
The leisure facilities here were a definite bonus, pool, gym, etc and the hotel was convenient for us to use as a base to visit Cambridge with a bus stop right outside.
Thanks to all your staff for all their assistance in making our short break so enjoyable - we will definitely recommend this hotel to others looking to stay in the area.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank warnc007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Glad to read that you enjoyed your short break and your review has been shared with the team.

We hope to welcome you back to the hotel in the future.

Regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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london
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 August 2011

All staff that we encountered were very helpful eg at reception and breakfast.

Easy to get to Cambridge from hotel either by using regular bus service or park and ride
.
We booked a deluxe room which was adequate but not amazing

Unfortunately our bedroom was beside a family group who occupied 3 rooms and they continually moved from one room to the other making a lot of noise in the process!! Of course, this is no fault of the hotel but it would be better if they had quieter doors.

BTW there is no air conditioning!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rebecca h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Thanks for your review and glad that overall you enjoyed your time with us (except the noisy family next door).

We do have air conditioning in our Executive rooms and are planning to fully air condition the hotel shortly, so on your next visit you will notice the difference.

We look forward to welcoming you again

Regards

Shaun
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Norwich, United Kingdom
2 reviews
Reviewed 22 August 2011

We had 15 Hens staying for two nights at this hotel and the service was brilliant and friendly.
On the first night we had a private room hired with a hot buffett. Even though we were late arriving, they bent over backwards to help us. The food arrived hot, tasty and plentiful. The rooms were very clean and quiet. The spa and pool were great and the breakfast was excellent. I would recommend this hotel to anyone.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jevboa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Thanks for choosing the hotel for you celebration weekend and I'm glad that you all enjoyed the facilities and the food.

your feedback has been shared with the team and we do hope you will choose the hotel again in the future if visiting the area.

Kind regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 August 2011

We came for my husband's birthday, and the hotel itself was nice, clean and the air conditioning was an unexpected bonus! However the staff were rather stern apart from one young lady on the second day who could not have been more pleasant. The bar drinks were extortionately priced - £6 for a small glass of Tesco branded wine and £3.90 for a pint of bitter.
The restaurant food was not bad, the soup was like thick yellow wallpaper paste but it was included in the weekend deal that we got. The Service at both dinner and breakfast was terrible, one individual was solely responsible for tea/coffee and no one else could provide it despite several requests. Asking for a cup three times was ridiculous and I eventually took one from another table. We were also given a dirty table, and a couple who came in at the same time were asked to wait whilst their table was cleaned!

Our room was nice and the facilities were good, with a very convenient bus stop a stones throw from the hotel. There are regular buses into Cambridge for £3.50 day pass per person that you can use as much as you want. My husband enjoyed himself but the food/service situation could so easily be resolved, especially with so much good quality accomodation within walking distance from Cambridge in direct competition!

Room Tip: Go for a Crown room as they have bigger beds and a/c!
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Thanks for leaving us your review which I have shared with the team, in particular with the Restaurant staff who it seems did not make a very positive impression on you. I assure you that as a very busy hotel we pride ourselves in the organisation and service offered and we generally get this right. I'm sorry that your experience of breakfast was not to this normal standard and we have reviewed our staffing and training accordingly.

Glad you liked the hotels facilities and opted to have the upgraded room type and we do hope that you will choose us again in the future.

Regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2011

We enjoyed our stay here on our superbreak good value for money,nice food fair service very good facilities for swimmers gym etc. we used this hotel as a base for cambridge and local sights. lovely golf course well kept. shame about very noisy drunk man shouting during the early hours!

staff seemed nice

Room Tip: rooms clean but ours was a smoking room so smelt of fags a bit dont know why we got a smoking room...
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank chickwsx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Thanks for your review and sorry that you were disturbed by one of the other residents. I'm pleased that overall you enjoyed the hotels facilities and local area and we look forward to welcoming you back again in the future.

Regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 18 August 2011

I would like to say how much we all enjoyed our weekend at the hotel.
The atmosphere was so relaxed, the service superb and the meals were wonderful. The staff really excelled themselves.
Thanks to all your staff for their assistance in making our weekend so enjoyable - we will definiately be back

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kamal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Kamal - thanks for leaving us your review and I'm glad that you and your family and friends had such a great break with us. Your kind comments have been passed to the team and we do hope to see you back at the hotel again in the future.

Kind regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Deeping
1 review
Reviewed 17 August 2011

Whenever we go to Newmarket Race Nights we always stay at the Menzies in Cambridge. All the staff are very polite and helpful. Rooms are excellent and very good value. The breakfast is particurly good and again everyone very helpful.

We'll be back next year!

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmgr1, General Manager at Hallmark Hotel Cambridge, responded to this review, 15 September 2011
Nice to see you all return to the hotel this year and glad a good time was had by all. We look forward to welcoming you back again in the future.

Regards

Shaun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Cambridge

Property: Hallmark Hotel Cambridge
Address: Bar Hill CB23 8EU, England (Formerly Cambridgeshire Moat House Hotel)
Region: United Kingdom > England > Cambridgeshire > Bar Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bar Hill
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hallmark Hotel Cambridge 4*
Number of rooms: 136
Official Description (provided by the hotel):
The Hallmark Hotel Cambriddge is Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge. The hotel has ample parking, a beautiful golf course, 136 comfy bedrooms, flexible meeting rooms and a lovely health club - it has absolutely everything you need for a successful business trip or relaxing short break in Cambridge. A hotel that has it all Free WiFi throughout. Located just 5 miles from Cambridge city centre Plenty of parking - complimentary when booking your stay direct with the hotel. £10 over night charge otherwise. 136 bedrooms including family bedrooms for up to 5 Brasserie, lounge and bar The Cambridgeshire Golf Course - 18-hole 2 tennis courts, indoor swimming pool, fitness suite and treatment rooms Sauna, steam-room, spa bath Ideal wedding venue for up to 180 guests 10 versatile meeting rooms for up to 200 delegates Sky Sports and BT Sport now available in the bar ... more   less 
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Also Known As:
Menzies Cambridge Hotel And Golf Club
Menzies Hotel Cambridge
Hallmark Hotel Cambridge Bar Hill, Cambridgeshire

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