We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Totally Disappointed”
Review of Gelateria santa Croce - CLOSED

Gelateria santa Croce
Price range: US$2 - US$9
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours
Description: Famous ice cream shop situated in the old centre of Florence.Home made ice cream and creperie.
Reviewed 6 November 2013

First of all, I must apologize to all those people who wrote negative reviews amongst an abundance of praises at Tripadvisor. I used to look at them as being unrealistically demanding. How can a store be bad if you are the only person who complains while all the others seem to be so happy about it. Right? Wrong.

On 18 October, coming out from the Basilica of Santa Croce, we decided to have some gelato, as we did everyday we were in Italy. We saw the Tripadvisor sticker at the entrance so we went inside without any second thought. We noticed that the selections were very limited but that was fine with us. The "Nice Owner" mentioned by other reviewers was nowhere to be found. Instead, we were met by a plain rude person who did not want to answer any question about different flavours. At the end he refused to accept €20 bill. When we sat down outside, we were swarmed by mosquitoes. If you have no intention to ruin your day, go elsewhere. There are plenty of places selling extremely delizioso gelato just a short walk away around Piazza della Signoria and the Duomo; and the people there do it with a smile.

    • Value
    • Atmosphere
    • Service
    • Food
Thank BlueHawaii_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vieri F, Direttore at Gelateria santa Croce, responded to this reviewResponded 9 November 2013
Google Translation

Caro Blue hawaii ,
Appreziamo il suo giudizio anche se negativo,Ci dispiace che non si sia trovato bene durante la sua visita.Avendo sempre molta fila in negozio ,purtroppo ,quel giorno non abbiamo potuto farle provare i tester gratuiti dei molti dei gusti come lei voleva prima di scegliere il suo gelato..
Cerchiamo sempre di essere il piu cordiale possibile ,di non far attendere troppo e di accontentare tutti ma molte volte vista la mole di clientela non e'possibile.Per quanto riguarda il cambio di 20 euro mi sembra molto improbabile visto che siamo sempre pronti a cambiare i soldi ai clienti anche quando i tagli sono piu grandi.Infine per quanto concerne il problema delle zanzare siamo dispiaciuti ,ma come lei certo capira' non e' colpa nostra,Firenze d 'estate e' una citta molto calda ed umida , in piu siamo molto vicini al fiume Arno..
Speriamo di averla nuovamente come cliente e ci dispiace per l accaduto.
Per qualunque altro chiarimento non esiti a contattarci.
Cordiali saluti
Gelateria Santa Croce
Gelateria Santa Croce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (13)
Traveller rating
Traveller type
Time of year
Language

1 - 5 of 13 reviews

Reviewed 15 September 2013

I was Italy for 2 weeks and had gelato at least once per day and tried to to find the good stuff (no bright colors, made on site, fresh, etc). This tied for a place in Rome as my favorite. We walked way out of our way to go back before leaving Florence. The melon was delicious! Owner that served us was very nice as well.

    • Value
    • Atmosphere
    • Service
    • Food
Thank DiscoveryInLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2013

Amazing flavor combinations...like the cappuccino with unsweetened cocoa powder! The owner could not be nicer! Very generous portions and a passion for what he does!

Thank Bernheim1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013

Stopped here out of convenience. Fell in love with the flavors. Went back for seconds and the owner gave us sample after sample as he chatted about his method, recipes and the craft. All told, the three of us ate about 5 scoops each. Wonderful service, wide variety of traditional and unique flavors, and amazing quality. Flavors we had include: grape (tasted like the most amazing grapes ever but better), peach (same amazingness as grape) fig and goat cheese--so creative, with real fig pieces, and several more we can't even recall. You won't regret stopping here. Also-the owner was VERY aware of our allergies to nuts and helped us watch out for them--THANK YOU!!!!!

    • Value
    • Atmosphere
    • Service
    • Food
Thank nattybaby2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

The Gelateria Santa Croce sells delicious ice cream in a variety of interesting flavours - we particularly enjoyed the fig and ricotta flavour on our visit. Best of all, you can see the ice cream being freshly made at the back of the shop!

Thank Lucy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Gelateria santa Croce also viewed

Gambassi Terme, Province of Florence
Ponte a Ema, Province of Florence
 
Scandicci, Province of Florence
Malmantile, Province of Florence
 
Castelfiorentino, Province of Florence
Signa, Province of Florence
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing