The description of the hotel stated that there is uninterrupted Wi-fi in the entire hotel, the rooms are equipped with minibars, card payments are accepted, each room has a nice view, and that it offers "the ultimate Kenyan experience". None of this was correct (no internet access, no minibar, no credit card payment possible, the "view" from the rooms are either towards a garbage dump or a scrap yard, etc.), and the name of the "hotel" is strongly misleading. Basically, it is a nightclub with rooms (of poor standard). The noise makes sleep impossible, the location of the hotel could not be much worse - not near any attractions or beaches - and the rooms are ridiculously over-priced. There was plenty of friendly hotel staff (many more than guests!), but they didn't seem to communicate with each other: I had emailed the hotel beforehand and had been assured we would get a room with two beds, but we were given one with only one bed and had to wait for a long time before we got one with two beds; the hotel staff managed to lose our room key after asking us to hand it in when we went on a safari, and again, we had to wait for a long time before getting it back; we were given promises that the various problems would be fixed and that the staff would then get back to us, but they never did. We were meant to stay a week, but only lasted three nights (one of which we spent at a safari lodge). Checking out took almost two hours, due to the miscommunication between staff members, and their payment system and computer not working. If you would like to enjoy your holiday rather than spend the days waiting and the nights sleepless due to noise, I would recommend choosing another hotel!
- Official Description (provided by the hotel):
- The only 'All Under One Roof' entertainment joint in the region. Stay with us and feel like Home... ... more less
- Reservation Options:
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- Also Known As:
- Lambada Holiday Resort Mtwapa, Africa - Kenya