We stayed three nights with our kids in hotel Guama. The hotel is located in the treasure lake, a huge nature reserve with lots of birds. You need to get in via a speedboat for 10 CUC/person, and lift with other boats (when space available) for free to get on and off after the first payment. It is in 'hut' style with thatched roofs and the huts are interconnected via wooden paths above the water and swamps. The setting is absolutely fabulous, and worth at least one night stay. However the hotel seems poorly run, and there are lots of nuisances that undermine the great potential this place has.
First of all and importantly the restaurant is of poor quality and over-priced: the menu is basically meat, shellfish or fish with rice for 10-12 CUC and a 'special menu' of combined meats for 20 (!) CUC. We've been all very ill from the food, which is not unsurprising if you had a glimpse in the kitchen. There are no snacks or other alternatives, and clients are forced to eat at the hotel because after 3:30 there is a 10 CUC/person charge for going back to the shore, where there is a very good restaurant!
Secondly the rooms are dark and not really clean, and could use refreshment in general.
Thirdly the nice swimming pool has only two umbrellas, so you need to be quick if you don't want to be fried in the cuban sun. At the time we visited workers and family of the personnel took these and we we forced to sit in the bar. Our swimming goggles disappeared and only after insisting suddenly re-appeared in the evening (claimed to be found in the swimming pool tubing).
Finally nobody just seemed to care about all the things going wrong and waited for the day to go by. I think there are good people working there, but they just seemed to have given up on the situation. A positive mention is however the man at the front desk that was really nice and arranged us a wonderful bird watching trip in the swamps early in the morning. A must-do if you visit Guama hotel.
One extra word of caution: never book this through the Cubanacan website! I found it not to be secured, so you'd put your credit card details at risk. We used Servicios Global which provides a secure prepaid link and a voucher that was readily accepted. Interestingly when I alerted Cubanacan about this they didn't see the problem. It may be worth reminding them again.
We left Guama with mixed feelings (and bowels). What a wonderful hotel this could be if more attention would be paid to overall quality!
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U. and Holiday Gems so you can book your Hotel Guama reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.