We arrived mid afternoon and were immediately asked to settle the bill, before we had even been shown to our room!! We refused and the waitress/barmaid seemed a bit taken aback. She asked why we didn't want to settle the bill immediately, and I said that I would prefer to see the room first, and that I had never been asked to pay the bill on arrival. She then asked if we would require breakfast. We said we had booked the room on a B & B basis, so, yes we would. However, she then disclosed that breakfast is not served until 8.30. This was too late for us as we wanted to be out by then. We asked if it was possible to have breakfast at 8.00 and she said "probably not". We asked if our room rate could be adjusted if we were not getting any food, but after checking with the manager on an internal phone, she said that because we had booked at the B & B rate, it could not be changed. We then asked to see the manager, who refused to come to see us. By now we were beginning to regret making the booking, especially as we had been asked to pay 50% up front. We were shown to our room. It was clean enough and the bed was comfy, but the furniture was out of the ark, making the room seem very gloomy and unappealing. Definitely no frills. There were tea and coffee making facilities, but no biscuits. Cheap toiletries in the bathroom finished off the "no expense spent" impression. Because of the welcome we had received and the refusal of the manager to address our problem with breakfast, we resolved not to have any food or drinks in the bar. This probably cost them over £200. We managed to find a gorgeous place about 10 minutes drive away - The Langton Arms. We went down for breakfast (as we had paid for it anyway) the next morning to be met by a young man in jeans and T shirt. No "good morning" was forthcoming, just "Do you want tea or coffee?" He then asked what we wanted for breakfast. As there were no menus on the tables, I asked what there was and he said "Well, the usual - eggs, bacon etc") I said I would just have cereal and toast, while my husband had bacon and egg, which he said was OK. There was no choice of juice - only orange. Chips on the floor from the previous evening and no sugar on the table. The following morning, there were 2 other guests in the dining room. As they were both eating cereal, there wasn’t enough for me because the cereal was in such small containers. I had to mix 2 sorts together. I could go on as the list of faults is endless. They need some training in hospitality. We will never go back to such a place.
- Official Description (provided by the hotel):
- Situated in the beautiful Tarrant Valley, surrounded by open countryside, the True Lovers Knot offers fantastic food, a civil wedding licence, 4 luxury en-suite rooms and a campsite. Using locally sourced fresh produce to cook freshly prepared meals, with our menu nearly 95% gluten-free. We cater for wedding parties and any other group either in the pub itself, or in one of our marquees in the garden. ... more less
- Reservation Options:
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- Also Known As:
- True Lovers Knot Hotel Tarrant Keyneston
- True Lovers Knot Tarrant Keyneston, Dorset