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“Value for money for the whole family.”

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RACV Royal Pines Resort Gold Coast
Ranked #1 of 1 Hotels in Benowa
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 5 February 2012

We recently stayed at Royal Pines Resort and absolutely loved it.This place is clean and tidy with great service from all the staff.Breakfast and dinner at the resort was great and reasonably priced.Although the kids playground was not open for most of our stay due to flooding, the kids enjoyed it when it did open.The pool and surroundings were well presented.However, if you book ask for email confirmation as verbal agreements don't always get communicated well.We hired a car and did our travels which is very easy to do, but I highly recommend this place.

  • Stayed: February 2012
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Thank Novandout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,060 - 1,066 of 1,165 reviews

Reviewed 2 February 2012

We have stayed at RP previously when under the Crowne Plaza banner. Under RACV management it is vastly improved. Friendly helpful staff. Rooms now in great condition. Even the air conditioning works well and is unobtrusive. Breakfast is as good as any we have had around the world and the two meals we had in Amicis restaurant couldn't be faulted. Value for money great. Two minor comments. The central bar/cafe shuts very early. Perhaps that's to benefit the restaurants but it would be great if it stayed open. And as indicated to the previous managers more emphasis on walking tracks both construction and signposting would be a huge plus. Frustrating to look at all the inaccessible open space of the golf courses. All in all highly recommend and definitely will be returning.

  • Stayed: February 2012
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1  Thank Barney320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

Got the accomodation from Wotif, the Racv Pines is a great place to stay. Good staff and great resturants, very close to Surfers. Free shuttle bus is great and well organised.

Room Tip: Travelled from Townsville to Brisbane then caught a bus right to our door. We had a good view of the...
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  • Stayed: January 2012, travelled as a couple
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Thank marmite59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

The wife got a good deal on Wotif for a Saturday night. Great room overlooking pool. Large and airy. The girl at the front desk needs to smile and say hello, but was quick getting us in, quite early. The buffet was very good, included in price. The only down side was we could not get into the restaurants we wanted as they were booked out. Has to say something. We will stay again.

  • Stayed: January 2012, travelled as a couple
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1  Thank Popeyetheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2012

I stayed two nights at this establishment and have a very mixed opinion about it. Some of the staff on the reception desk especially the manager were rude. They gave the impression that they were being bothered. Admittedly airlines had sent a large contingent of guests to them due to the closure of the airport, but as a so-called 5 star establishment, they should be able to manage and have processes in place. At the end of the day, they were making a fortune from the airport closure.
Service right across the establishment was very inconsistent and simply doesn't deserve a 5 star rating because at the end of the day, it is largely a well trained staff that make a place stand out.
I would recommend the buffet, but not the Italian restaurant which was probably the worst Italian food I've ever eaten.
Cleanliness: the first night I stayed in a room that was dusty, the mini bar obviously hadn't been cleaned for days. The next night, the carpet was still damp from either being cleaned or an overflow from the bathroom the day before. When questioned staff could offer no explanation.
There seems to be very poor communication between management and reception staff at this establishment with front counter staff poorly trained and unable to answer many simple questions, probably due to lack of proper processes at the resort.
Room service personnel were outstanding. As I said a very inconsistent effort here and unless you love golf, I would not recommend Royal Pines.

  • Stayed: January 2012, travelled with family
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Thank sweptaway61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2012

Following a great experience at Noosa, we visited the Royal Piines for an overnighter. Wonderful room on the 12th floor with stunning views. Well appointed, with a complete array of 'home comforts' available in the room which was spotless. Dined in the Kalinda (?) Buffet and the food selection, presentation, and quality was as good as any buffet I have been too recently. My wife made a point of complementing the Manager she enjoyed the experience so much. Next day we entertained two aged relations to High Tea and that was also first class. As we had checked out, a member of staff offered to take them to the 21st floor to 'enjoy the view'. Really made the day for these two elderly ladies.
Who said good old fashioned attention to detail did not exist in Qz.
We have visited the buffet here over a number of years but the food quality and value for money has never been better. Congratulations to all .

Room Tip: Save a dollar and have breakfast the the Golf Shop. Excellent, value for money, food and service. G...
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  • Stayed: January 2012, travelled with family
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Thank gbousen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

We just stayed here for 2 nights as part of my work conference and found the service from all the staff 5 star. The meeting facilities are modern spacious and many areas to breakout around the resort. Our events manager was fantastic, whenever we asked for something it was done immediately and never a problem, all my colleagues agreed we would like to return next year. My wife spent the 2 days floating between the spa and pools and the kids loved the playground. Great stay and we will be back to enjoy a family holiday soon.

Stayed: January 2012, travelled on business
Thank eddie1974255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about RACV Royal Pines Resort Gold Coast

Address: Ross St, Benowa, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Benowa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Benowa
Price Range: £92 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RACV Royal Pines Resort Gold Coast 5*
Number of rooms: 333
Official Description (provided by the hotel):
The RACV Royal Pines Resort stands at the centre of beautiful established gardens offering 331-stylish guest accommodation rooms and premium spa suites with expansive views of the hinterland, chic tropical pool, Gold Coast skyline or the golf course. RACV's flagship resort is a golfer's dream - offering a renowned 27-hole composite golf course and state of the art driving range, the course is proudly home to the Australian PGA Championship and Gold Coast RACV Ladies Masters. But if you're not into golf, never fear. Relax in the Day Spa, or grab a sun lounge by the outdoor lagoon pool, while the kids burn off energy in the resort's new water park with fun slippery slide, children's playground with jumping pillow, or have a hit of tennis on one of our five tennis courts. Time Out Adventures, our on-site adventure company, offers a great range of additional activities. Why not take a Segway Adventure Tour, walk on water in an Ozbobble, laugh yourself silly making a Bopping Heads music video DVD, or have a blast with Laser Clay Shooting. There's something for everyone at RACV Royal Pines Resort. ... more   less 
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Also Known As:
Racv Royal Pines Hotel Benowa
Racv Royal Pines Ashmore

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